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[Field Marshal Dr. Opti]

I've been having a problem for more than a week.

Both upload and download speeds are close to zero.

The BT Openreach engineer has just spent the last two hours trying to solve the problem. He can't

He tells me I have a 'hot VP' issue....which sounds like an STD.

Is anyone familiar with this?. By 'this' I mean a hot VP issue and not a dose of the clap. 

[The Sheriff]

Jamie could probably explain it technically but, as far as I know, it's a 'fault' (undercapacity) at the exchange.

[Kevin Wood]

Well, it's obviously a customer facing term used to prevent the layman from getting baffled with technical jargon and meaningless TLAs.

It means, in technical speak which you won't be able to understand "Your neighbours are watching too much porn". 

[Field Marshal Dr. Opti]

Jamie could probably explain it technically but, as far as I know, it's a 'fault' (undercapacity) at the exchange.

Broadly, yes.

BT have contacted me and said they will only provide more capacity if it is cost effective to do so.

Apparently now that the company is privately owned they are under 'no obligation' to provide a nationwide service.

I believe it is a polite way of saying...... f*ck off if you don't like it.

[Field Marshal Dr. Opti]

Well, it's obviously a customer facing term used to prevent the layman from getting baffled with technical jargon and meaningless TLAs.

It means, in technical speak which you won't be able to understand "Your neighbours are watching too much porn". 

It's not my neighbours.

[Marks DTM Calib]

What is the link speed (from the router/modem diag screens).

They should still be shaping and managing the traffic so customers get an equal (dependent on subscribers plan) through put.

[The Sheriff]

Jamie could probably explain it technically but, as far as I know, it's a 'fault' (undercapacity) at the exchange.

Broadly, yes.

BT have contacted me and said they will only provide more capacity if it is cost effective to do so.

Apparently now that the company is privately owned they are under 'no obligation' to provide a nationwide service.

I believe it is a polite way of saying...... f*ck off if you don't like it.

Trouble is, even if you change your ISP, you will probably be on the same pair as you are now.

[Phil L]

What broadband do you have ?  If it's exchanged based 'ADSL' (you'd be normally getting single figure Mbit/s download speeds), then the issue is the Service Provider's Contention on THEIR backhaul - they buy a pipe to the exchange & load end customers onto it - the more there are, the less performance each will get.  A good way to check this is to do a speed test at a VERY quiet time of day - could be early hours or midday.  You may like to discuss your findings with BT and dependant on their response go & talk with another Service Provider.  Sounds like the problem is not the Openreach network. 

[chrisgixer]

Open reach own every phone line based line. All ISP's have to deal with open reach for service and maintenance. Or something like that.

Point is if Open reach can't fix it won't matter which phone line based ISP you use. Your buggered. So go with Virgin. If available in your area.

[Phil L]

Open reach own every phone line based line. All ISP's have to deal with open reach for service and maintenance. Or something like that.

Point is if Open reach can't fix it won't matter which phone line based ISP you use. Your buggered. So go with Virgin. If available in your area.

Actually, whilst Openreach own every line, Communications Providers (CPs) can either buy LLU (Local Loop Unbundling) & connect pretty much at the entry to the exchange or they can buy a wholesale ADSL service.  In both cases, the CP then contends (bulks end customers) traffic onto high bandwdith link(s) back to their own service centres.  How many customers they put on, how big their links are and what end customers are doing will dictate what speeds you get.  That's why I recommended speed testing at quiet time to see what's the best you can get enabling you to compare best to worst speeds which can be used in discussions with CPs.  Openreach will resolve line fault issues if they can find them.
Hope this helps.

[chrisgixer]

Ahem. First off, there's an open reach tech lives next door.

2nd he's told me there's tree routes growing trough the trunking. The tree is gone but the routes are still there.

3rd he's told me that Openreach won't repair it as it's an old line and runs across somebody's garden. They need several complaints to justify the cost. Until those complaints come in, and it's more than one, it ain't happening.

While they do guarantee a minimum band width on fibre, we can't risk them messing us about any more, given her work commitments. They've had enough chances. Opps em!

[Phil L]

Doctor Opti's concern was that things had deteriorated in the last week and whilst I recognise the points you're neighbour has raised, they don't appear to be consistent with Doctor Opti's feedback, hence my suggestion re. the speed test comparisons.

[chrisgixer]

My point is the ISP is clearly at capacity in that area. For whatever reason.


Therefor, change supplier, and get off the phone line that's part of the issue.

That was all really.

[VXL V6]

Ahem. First off, there's an open reach tech lives next door.

2nd he's told me there's tree routes growing trough the trunking. The tree is gone but the routes are still there.

3rd he's told me that Openreach won't repair it as it's an old line and runs across somebody's garden. They need several complaints to justify the cost. Until those complaints come in, and it's more than one, it ain't happening.

While they do guarantee a minimum band width on fibre, we can't risk them messing us about any more, given her work commitments. They've had enough chances. Opps em!

Well when BT Newsites put the copper in they would have had to have a Wayleave agreement when crossing other parties land so don't quite think your BTOR chap is quite correct there.
 

[chrisgixer]

It's aluminium too. Not copper (sigh) so is breaking up.