Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[GastronomicKleptomaniac]

...the level of disappointment I have experienced has put me off WIM for life.

As I posted here before, I took a 500 mile round trip, because I'd used Tony in the old days and was hugely impressed. It seems now that they've become too big and lost their attention to detail, IMHO. I grant you, it wasn't exactly smooth at my end, due to parts supply issues, but we had rescheduled and MrsGK and I set off at the ungodly hour of 0400 to get there early. Unfortunately two motorway closures meant we were running late, as soon as we knew we were behind schedule we rang and they said they'd fit us in - no problem to us, we were quite content to sit about or go for a mooch into town, we weren't expecting immediate service.

 I've already posted that the settings aren't as bob on as I would like, and with hindsight I should have pushed harder to get them done, but at the time I wasn't certain I thought "he knows more than me, I'm not going to kick up a fuss"...

Now I've come to have the wheels off in order to replace brake lines and bleed it through - the wheels haven't been off since we got him home, we've had no need to. All four wheels have been zipped up with a windy gun set on "annihilate". I'm a big chap and I had to put a good bit of effort on my breaker bar - if MrsGK had had to change a wheel at the roadside she would have been stuffed. This is after I'd asked them to torque them up correctly. Further to this, the Goodyear Eagle F1 Asymmetric 2s that I had WIM fit, terrific tyre no doubt - but at least one of them appears to be mounted inside-out.
 If we look at the following picture -



The sipes in the left-hand tread blocks are what I'm going from - some of them point inwards towards the front of the car, some of them outwards to the front - and there's not enough facing correctly to simply swap the wheels about, I'll always have 1 facing the opposite to the others.

I know it's not like they've fitted a nuclear warhead to the car, or removed some vital bolts, but for the £MANY it cost me, am I being fussy in expecting better?

The entire experience was completely different to when Tony did the setup some eight years ago - then he was happy to show me exactly what he was adjusting, how he was doing it, and the effects it had. This time around, to me, it felt like any other tyre chain...

...reckon it's worth complaining, if only to give the staff a kick up the arse for anyone else that's using them? I know there've been many satisfied customers on here and other forums, and I previously was one of them... hence my utter disappointment.

[05omegav6]

Tyres are marked inside and outside, so no ambiguity there...

They might huff and puff, but if you don't like the settings as they do it, say summat... end of the day, it's your car, and you know what you want from it.

[flyer 0712]

I am a strong believer that if you pay for a service that if it is not right..i.e...wheels not torqued up...tyre fitted incorrectly...then i would have a moan..because if you dont they will never know if something is wrong and they will not be able to rectify their errors..the manager may not know that the oik that did the job on your car is not doing his job correctly..and before he knows it their reputation and business will soon go down the drain.....on the same note i also believe that if a job is done well then tell them that  as well.....

[baggers]

Always remember the local ATS would use the air gun then check with torque wrench after.  I said to him they can still be to tight, anything beyond the torque setting would click.  No matter how much I tried I couldn't get this through to him.

[baggers]

Only recently I was looking at these tyres http://www.mytyres.co.uk/cgi-bin/rshop.pl?dsco=110&typ=R-252877&partner=1&ID=froogle and they are clearly stamped outside on the wall of the tyre.  Fitted to the nearside the grooves would clearly remove water but fitted to the offside they would grab water to the centre of the tyre.

Any thoughts.

[Andy B]

Always remember the local ATS would use the air gun then check with torque wrench after.  I said to him they can still be to tight, anything beyond the torque setting would click.  No matter how much I tried I couldn't get this through to him.

I had the same conversation at ATS in Bury .... assume it's the same ATS

[Webby the Bear]

On the cheap Chinese crap most of the tyres are asymmetrical and can be fitted either way round....just slap them on.

However there will be an outside and inside mark on those tyres. Check that first.

As for oof's recommendation on WIM I can only go on my last visit years ago when we had the meet up. I was happy with what they did. But obviously only my experience.

I appreciate WiM are good but there are other good places too. And of course you can tell them the exact settings you'd like based on the best settings off the forum (which were written by wim iirc?)

As for your complaint. . . Drop them a line. As you say you've paid a lot of money 

[baggers]

Always remember the local ATS would use the air gun then check with torque wrench after.  I said to him they can still be to tight, anything beyond the torque setting would click.  No matter how much I tried I couldn't get this through to him.

I had the same conversation at ATS in Bury .... assume it's the same ATS

That's the one.

[Andy B]

Always remember the local ATS would use the air gun then check with torque wrench after.  I said to him they can still be to tight, anything beyond the torque setting would click.  No matter how much I tried I couldn't get this through to him.

I had the same conversation at ATS in Bury .... assume it's the same ATS

That's the one.

I only ever use Radcliffe Moor Rd tyres these days 

[baggers]

I got a new pair of TRX out of them because the tyres stared to wear within a couple of weeks of fitting and having the tracking done,  When I took it back the lad admitted he knocked it out of track a bit to allow the the slight wear that was on the original tyres. 

[Varche]

Am I the only person who carries a torque wrench to tighten my own wheels back up at the garage?

[STEMO]

Am I the only person who carries a torque wrench to tighten my own wheels back up at the garage?

And a breaker bar to undo them first?

[GastronomicKleptomaniac]

Ta chaps- will have a look at the tyres tomorrow... then start crafting an email, hopefully Tony can give them a stern talking to...

[Shackeng]

Ta chaps- will have a look at the tyres tomorrow... then start crafting an email, hopefully Tony can give them a stern talking to...

Particularly after a 500 mile trip!

[Andy B]

Am I the only person who carries a torque wrench to tighten my own wheels back up at the garage?

it would seem so .......   


has it been recently calibrated?