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[mantahatch]

Hello all
I occasionally sell 1 or 2 items of used stuff we no longer require on ebay. It is usually small stuff we no longer need.
My problem is I sold two Volvo centre caps for alloy wheels and the transaction went smoothly, received and gave good feedback. And then the request came for a refund because he bought the wrong item.
I have agreed to reimburse the purchase price, when I get the caps back, but not the postage.
He is asking for a full refund. Am I being unfair ?
If anyone wants to look at the auction it is item number 320272664616

Thanks for any help.

Mike

P.S. sorry for being so long winded.

[psychnurse]

No mate, unless you gave a specified period you are under no obligation to change or refund anything.

Dont let them take you for a ride eh.

 

[psychnurse]

No mate, unless you gave a specified period you are under no obligation to change or refund anything.

Dont let them take you for a ride eh.

 

Certainly do not pay for the postage!!! Its his mistake.  

[Brian T]

You should not be out of pocket for his mistake. If he drove into town and bought the item and it was the wrong one, when he took it back would he ask for the petrol to be reimbursed?
If it was your mistake then that's a differnet matter.

[TheBoy]

He bought wrong item, no need for you to refund postage (unless you are a business, in which case you may need to comply with distance selling regs)

[Andy B]

what he said! ^^^^^^^^^^^^^! It was his f*** up for buying the wrong thing.
Tesco etc wouldn't refund for you nuying thew wrong ***** , they'll possibly give you a credit note if they're feeling generous.

[Mr Skrunts]

am confused here, good description, all details and dimentions with a good picture.

Why didnt he just ask fo a bid retraction?

[psychnurse]

am confused here, good description, all details and dimentions with a good picture.

Why didnt he just ask fo a bid retraction?

Its E-bay mate. All logic and common sense are not allowed  

[mantahatch]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

[HNO3GOH]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

Hi Mike dont let this put off ebay its not all bad. At the end of the day you put them on ebay for sale with a pic and a very good description and he bought them deal done. If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.

[mantahatch]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

Hi Mike dont let this put off ebay its not all bad. At the end of the day you put them on ebay for sale with a pic and a very good description and he bought them deal done. If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.

I can honestly say the caps I sent are the ones in picture, a neighbour who had a Volvo gave them to me when we had our Volvo, but I hever had cause to fit them, hence they are new never been fitted but have been sat on the shelf for 2 years.

Mike

[Taxi_Driver]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

Hi Mike dont let this put off ebay its not all bad. At the end of the day you put them on ebay for sale with a pic and a very good description and he bought them deal done. If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.

I disagree........with that.

If you sell summat that is not as advertised....why should the buyer not get his postage money back as well

I bought a phone of ebay a while back.........postage was a £10 iirc .....anyway the phone didnt work.......emailed the seller...he said send it back for a refund........i replied i'll send it back if you pay the postage....plus the cost of the phone and original postage.......he replied cost of phone+p&p refunded.......chuck it in the bin.....dont want it back!!

[psychnurse]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

Hi Mike dont let this put off ebay its not all bad. At the end of the day you put them on ebay for sale with a pic and a very good description and he bought them deal done. If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.

I disagree........with that.

If you sell summat that is not as advertised....why should the buyer not get his postage money back as well

I bought a phone of ebay a while back.........postage was a £10 iirc .....anyway the phone didnt work.......emailed the seller...he said send it back for a refund........i replied i'll send it back if you pay the postage....plus the cost of the phone and original postage.......he replied cost of phone+p&p refunded.......chuck it in the bin.....dont want it back!!

But was a described with a pic?? No posibility of malfunction? Just a disgruntled e-bayer in my eyes  :-?

[Taxi_Driver]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

Hi Mike dont let this put off ebay its not all bad. At the end of the day you put them on ebay for sale with a pic and a very good description and he bought them deal done. If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.

I disagree........with that.

If you sell summat that is not as advertised....why should the buyer not get his postage money back as well

I bought a phone of ebay a while back.........postage was a £10 iirc .....anyway the phone didnt work.......emailed the seller...he said send it back for a refund........i replied i'll send it back if you pay the postage....plus the cost of the phone and original postage.......he replied cost of phone+p&p refunded.......chuck it in the bin.....dont want it back!!

But was a described with a pic?? No posibility of malfunction? Just a disgruntled e-bayer in my eyes  :-?

But HNO3GOH said this......

If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.
Thats what i was refering to  

Not looked at the link BTW  

[psychnurse]

Thanks chaps
Don't think I am going to bother with ebay after this.

Regards

Mike

Hi Mike dont let this put off ebay its not all bad. At the end of the day you put them on ebay for sale with a pic and a very good description and he bought them deal done. If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.

I disagree........with that.

If you sell summat that is not as advertised....why should the buyer not get his postage money back as well

I bought a phone of ebay a while back.........postage was a £10 iirc .....anyway the phone didnt work.......emailed the seller...he said send it back for a refund........i replied i'll send it back if you pay the postage....plus the cost of the phone and original postage.......he replied cost of phone+p&p refunded.......chuck it in the bin.....dont want it back!!

But was a described with a pic?? No posibility of malfunction? Just a disgruntled e-bayer in my eyes  :-?

But HNO3GOH said this......

If you sent centre caps that did not match what you had for sale and what he had bought then there is a case for him to have a refund but not the postage.
Thats what i was refering to  

Not looked at the link BTW  

  ahh... sorted