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[Shackeng]

I'm having problems with my TomTom. When I connect it to my PC to update, TomTom asks me to install itself...Huh? its already installed. Anyway when I try to install it (also after uninstalling it) again it comes up with this:
ERROR: 411/#https://community.tomtom.com/shop/getAccountLicensedContent: Error from server: null
null
Error code: 411
URL: https://community.tomtom.com/shop/getAccountLicensedContent
Additional information: info = [object]
info.func = [string] shop/getAccountLicensedContent
info.args = [object]
info.args.deviceCapabilities = [string] CarSymbol Caymann DangerZonesCameras Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFuelPrices PlusOrRDSTMCTraffic PlusSafetyCamerasDynamic PlusSafetyCamerasStatic RDSTMC RichPOI SDK SettingsOverride StartupImage SuspendImage Traffic USBAccessories VoiceBrowser WarningSounds screensize=480x272
info.args.deviceParameters = [string] {"ApplicationVersion":"1234792.2","ApplicationVersionVersionNumber":"9510","VehicleBrand":"","VehicleModel":""}
info.args.deviceCode = [string] AKSYYASJ5E
info.args.deviceSerial = [string] RS6129B03849
info.args.deviceModel = [string] xl2009_plus_2048
info.args.deviceNavcoreVersion = [string] 9.510
info.args.deviceNavcoreBuild = [string] 1234792.2
info.args.publicBeta = [boolean] false

info.method = [string] GET
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [object]  empty

Severity: 1103
Stack:
0. chrome://tthome/content/logic/comm.js:468
                                                xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
            this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
            this.request.onload = function() { me._done(true); }

Time: Tue, 10 May 2016 10:15:23 GMT

Any ideas?

[STEMO]

Top tip: Never go on any other forum but a motoring one and tell them you're having trouble with your tomtom.

[Shackeng]

Top tip: Never go on any other forum but a motoring one and tell them you're having trouble with your tomtom.

I guess you've tried then Steve.

[tunnie]

I just Googled the error code in that crash stack, have a read of this:

https://en.discussions.tomtom.com/xl-xxl-home-23/server-connections-463932

[Shackeng]

I just Googled the error code in that crash stack, have a read of this:

https://en.discussions.tomtom.com/xl-xxl-home-23/server-connections-463932

Thanks Mark, yes I came upon that as well, and just wanted the input from someone who understands computers.

[Gaffers]

Ok I'll bite 

Who uses a Tomtom these days anyway?

[Gaffers]

Now I'll try and be helpful.  Looks like a client server glitch.  Like it says in the support page try u installing the software AND  drivers Nd try a fresh install with a fresh download off their website.

[Shackeng]

Now I'll try and be helpful.  Looks like a client server glitch.  Like it says in the support page try u installing the software AND  drivers Nd try a fresh install with a fresh download off their website.

Tried that, but only using the Windows uninstall, as with my (lack of) knowledge I am reluctant to download 3rd party programmes without friends recommendations.

[Gaffers]

Did the u n'installez remove the Tomtom directory from the Documents folder?

[Shackeng]

Did the u n'installez remove the Tomtom directory from the Documents folder?

Huh? Only if Windows does.

[Gaffers]

Sorry.  Autocorrect met my french dictionary. 

I think thats the crux of the issue.  Something to do with this folder.  Uninstall the software, find the folder abd delete and look in the .appdata folder too (you may need to show hidden files and folders to see it) for another Tomtom folder, if you find one delete it too.  Reinstall .

[TheBoy]

What Guffer says as a first port of call.  If running non standard firewalls, like the tat that many AV providers install, temporarily disable that when doing the update as well.

[Shackeng]

Sorry.  Autocorrect met my french dictionary. 

I think thats the crux of the issue.  Something to do with this folder.  Uninstall the software, find the folder abd delete and look in the .appdata folder too (you may need to show hidden files and folders to see it) for another Tomtom folder, if you find one delete it too.  Reinstall .

Thanks Matt

[Shackeng]

What Guffer says as a first port of call.  If running non standard firewalls, like the tat that many AV providers install, temporarily disable that when doing the update as well.

Thanks Jaime 

[biggriffin]

Ok I'll bite 

Who uses a Tomtom these days anyway?

A lot of people still use, standalone sat-navs. Due to the costs of updating inbuilt units, we all know that most phones have maps and sat-nav available.