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[STMO123]

.. I'm not so sure.   I think after several months they are entitled to offer a replacement (or repair), rather than a refund, so presumably they are effectively offerring you the second one as a replacement and refunding what you paid for that.

The alternative is that they offer you yet another part (which I assume you don't want).

Worth a go on the basis of customer relations, but I am not sure you will get anywhere

I agree. I would just be glad to put it behind me and take the refund. I'm sure that you feel, in principle, that you are right, but I'm also sure that they will say that they replaced a faulty part with a good one. Is it worth the hassle?

Thats the thing - the claim is one the first part, not the second.  Why would they try and give you TC refund on a non-TC supplied part?  I've found that going in and asking for the head office phone number, then phoning it whilst standing at the counter sometimes produces results - don't forget to ask the name of the chap on the counter as you're dialing...

If you're planning future purchases on the card, you're not exactly building goodwill are you.

[philhoward]

.. I'm not so sure.   I think after several months they are entitled to offer a replacement (or repair), rather than a refund, so presumably they are effectively offerring you the second one as a replacement and refunding what you paid for that.

The alternative is that they offer you yet another part (which I assume you don't want).

Worth a go on the basis of customer relations, but I am not sure you will get anywhere

I agree. I would just be glad to put it behind me and take the refund. I'm sure that you feel, in principle, that you are right, but I'm also sure that they will say that they replaced a faulty part with a good one. Is it worth the hassle?

Thats the thing - the claim is one the first part, not the second.  Why would they try and give you TC refund on a non-TC supplied part?  I've found that going in and asking for the head office phone number, then phoning it whilst standing at the counter sometimes produces results - don't forget to ask the name of the chap on the counter as you're dialing...

If you're planning future purchases on the card, you're not exactly building goodwill are you.

Ah...good point...but neither are they, though...

[STMO123]

.. I'm not so sure.   I think after several months they are entitled to offer a replacement (or repair), rather than a refund, so presumably they are effectively offerring you the second one as a replacement and refunding what you paid for that.

The alternative is that they offer you yet another part (which I assume you don't want).

Worth a go on the basis of customer relations, but I am not sure you will get anywhere

I agree. I would just be glad to put it behind me and take the refund. I'm sure that you feel, in principle, that you are right, but I'm also sure that they will say that they replaced a faulty part with a good one. Is it worth the hassle?

Thats the thing - the claim is one the first part, not the second.  Why would they try and give you TC refund on a non-TC supplied part?  I've found that going in and asking for the head office phone number, then phoning it whilst standing at the counter sometimes produces results - don't forget to ask the name of the chap on the counter as you're dialing...

If you're planning future purchases on the card, you're not exactly building goodwill are you.

Ah...good point...but neither are they, though...

They dont want your goodwill...........they want your money

[philhoward]

.. I'm not so sure.   I think after several months they are entitled to offer a replacement (or repair), rather than a refund, so presumably they are effectively offerring you the second one as a replacement and refunding what you paid for that.

The alternative is that they offer you yet another part (which I assume you don't want).

Worth a go on the basis of customer relations, but I am not sure you will get anywhere

I agree. I would just be glad to put it behind me and take the refund. I'm sure that you feel, in principle, that you are right, but I'm also sure that they will say that they replaced a faulty part with a good one. Is it worth the hassle?

Thats the thing - the claim is one the first part, not the second.  Why would they try and give you TC refund on a non-TC supplied part?  I've found that going in and asking for the head office phone number, then phoning it whilst standing at the counter sometimes produces results - don't forget to ask the name of the chap on the counter as you're dialing...

If you're planning future purchases on the card, you're not exactly building goodwill are you.

Ah...good point...but neither are they, though...

They dont want your goodwill...........they want your money

In that case, it can be taken elsewhere ...after the full refund (back to the OP)

[willyboy]

Once read about a guy who got so p****d off with there attitude he  went in the showroom one day and said he fancied a new model sat in a couple asked if he could turn the engine over then proceeded to put it in gear rev & smashed into another car , just apologised & left !!
they didnt get him to pay anything !!

[Kieran]

Once read about a guy who got so p****d off with there attitude he  went in the showroom one day and said he fancied a new model sat in a couple asked if he could turn the engine over then proceeded to put it in gear rev & smashed into another car , just apologised & left !!
they didnt get him to pay anything !!

Now you are just giving him ideas. Good ones thou

[markey mark]

Once read about a guy who got so p****d off with there attitude he  went in the showroom one day and said he fancied a new model sat in a couple asked if he could turn the engine over then proceeded to put it in gear rev & smashed into another car , just apologised & left !!
they didnt get him to pay anything !!

sounds fair !!

[philhoward]

All's fair in love and war discounts..