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Author Topic: Never had that before at a dealers  (Read 6784 times)

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Crazycarzowner

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Never had that before at a dealers
« on: 03 November 2016, 17:18:27 »
Took the Superb for a 30k service at the dealer I bought it from today, left it with them for the morning. Midday comes and I get a txt message. Look at it and there's an email link which I open to find a video of the service technician carrying out the service and showing me with his camera all the checks he's doing, the whole underside of the car & the ECU update.

Also did a free wash, wax & valet & all for £149

 :o :o :o

 8) 8) 8)
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Varche

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Re: Never had that before at a dealers
« Reply #1 on: 03 November 2016, 17:27:24 »
Mega :y
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Bigron

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Re: Never had that before at a dealers
« Reply #2 on: 03 November 2016, 17:35:36 »
Woodhouse Engineering of Rochford (near EssexBigAl) pioneered that several years ago. They videotape (VHS, back then) all service and repair work and give the recording to the customer, if he wants it. The downside? Too expensive for me!

Ron.
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Elite Pete

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Re: Never had that before at a dealers
« Reply #3 on: 03 November 2016, 18:28:57 »
Lets just hope the technician turns the camera off when he syphons the python ::)
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Doctor Gollum

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Re: Never had that before at a dealers
« Reply #4 on: 03 November 2016, 18:46:22 »
There are some elements of VAG desperately trying to make up for the bulk of it...

Suspect dealer group has previously found themselves in court...
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BazaJT

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Re: Never had that before at a dealers
« Reply #5 on: 03 November 2016, 18:48:16 »
The local Ford/Citroen dealership has been doing this for some months now,maybe other dealerships are also doing it.
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Shackeng

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Re: Never had that before at a dealers
« Reply #6 on: 03 November 2016, 18:53:02 »
Local VX stealer does that! :y
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Doctor Gollum

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Re: Never had that before at a dealers
« Reply #7 on: 03 November 2016, 19:03:49 »
Quote from: BazaJT on 03 November 2016, 18:48:16
The local Ford/Citroen dealership has been doing this for some months now,maybe other dealerships are also doing it.
The Internet is full of videos...

Some of them show fitters not doing what is expected. Many are from the Landofthefreeandthehomeoftthebrave where people routinely sue over such matters...

Don't suppose it would take much for certain dealer groups to find themselves in this position often enough to have to be seen to be tackling the issue...

Of course, if it can be dressed up as 'customer Service' then that disguises the negative aspect ::)
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zirk

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Re: Never had that before at a dealers
« Reply #8 on: 03 November 2016, 19:08:02 »
Didn't Jeremy Beagle come up with something similar years ago.
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STEMO

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Re: Never had that before at a dealers
« Reply #9 on: 03 November 2016, 20:25:30 »
Quote from: Jasonm on 03 November 2016, 17:18:27
Took the Superb for a 30k service at the dealer I bought it from today, left it with them for the morning. Midday comes and I get a txt message. Look at it and there's an email link which I open to find a video of the service technician carrying out the service and showing me with his camera all the checks he's doing, the whole underside of the car & the ECU update.

Also did a free wash, wax & valet & all for £149

 :o :o :o

 8) 8) 8)
Yep, I got the same from Renault when I took the wife's captur in.
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Andy B

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Re: Never had that before at a dealers
« Reply #10 on: 03 November 2016, 21:22:56 »
Local Citroen sends a video of any work that might be required ....  ::)
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andyc

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Re: Never had that before at a dealers
« Reply #11 on: 03 November 2016, 22:42:28 »
We have been doing his for a couple of years now
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hotel21

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Re: Never had that before at a dealers
« Reply #12 on: 05 November 2016, 21:10:27 »
The bunch that pays my wages do this as well...... 
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STEMO

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Re: Never had that before at a dealers
« Reply #13 on: 05 November 2016, 21:28:29 »
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STEMO

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Re: Never had that before at a dealers
« Reply #14 on: 05 November 2016, 21:29:43 »
Doesn't show much, does it?  ::)
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