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[Lazydocker]

Picked up a different work van last week and was told "We like how you kitted out the other one. Do it again" so popped to Halfords in Basingrad and picked up the bits and pieces.

Got home and found that the 150 piece kit was actually a 170 in a 150 cardboard sleeve and missing 2 bits! Off to Ipswich store and ended up keeping the 170 (now complete) and exchanging the toolbox trays for 170 piece.

Whilst there I asked about the warranty (because my proof of purchase is for a 150 piece set) and they said the policy has now changed and if it says Halfords on it then they just exchange it. A handy thing to know I thought.

As an aside, that's the second time I've shopped in the Basingstoke store (8 months apart) and both times the goods have been incorrect! Pretty poor service there IMO. Mind you... It is Basingstoke

[Kevin Wood]

Should have popped in for a cuppa.

[Andy B]

....

Whilst there I asked about the warranty  .... and they said the policy has now changed and if it says Halfords on it then they just exchange it. A handy thing to know I thought.  ...

I once returned an item to Halfords, she asked me if I'd got my receipt ... she just looked dumfounded when I pointed out that it had 'Halfords' stamped on the side .... I couldn't have bought if from anywhere else

[zirk]

....

Whilst there I asked about the warranty  .... and they said the policy has now changed and if it says Halfords on it then they just exchange it. A handy thing to know I thought.  ...

I once returned an item to Halfords, she asked me if I'd got my receipt ... she just looked dumfounded when I pointed out that it had 'Halfords' stamped on the side .... I couldn't have bought if from anywhere else

Yea, like eBay, 

[Andy B]

....

Whilst there I asked about the warranty  .... and they said the policy has now changed and if it says Halfords on it then they just exchange it. A handy thing to know I thought.  ...

I once returned an item to Halfords, she asked me if I'd got my receipt ... she just looked dumfounded when I pointed out that it had 'Halfords' stamped on the side .... I couldn't have bought if from anywhere else

Yea, like eBay, 

I don't think eBay was around at the time 

[aaronjb]

I'd guess it's not so much about where they were bought from but if you were the person who bought them .. lots of 'non transferrable' warranties around (or there were), which presumably they've stopped caring about..

[Doctor Gollum]

These days, with everything bought online, it's easier to pay out rather than argue the toss and risk losing the customer... before, when you were restricted to the high street, retention was less important as the market was rather more captive

[TheBoy]

Whilst there I asked about the warranty (because my proof of purchase is for a 150 piece set) and they said the policy has now changed and if it says Halfords on it then they just exchange it. A handy thing to know I thought.

Receipt not needed, but they are now supposed to send it off and get replacement, so could be frustrating

[chrisio]

Whilst there I asked about the warranty (because my proof of purchase is for a 150 piece set) and they said the policy has now changed and if it says Halfords on it then they just exchange it. A handy thing to know I thought.

Receipt not needed, but they are now supposed to send it off and get replacement, so could be frustrating

We have a spares case that contains 90% of the tool sets that ISN'T on the shelf.  The correct procedure is to scan the the replacement part and then coupon 100% off the value, this generates the replacement item to come into store for the next person.

The only time we will need to send for the part is when it is a really obscure part of the set or its a old obsolete part not carried any longer.

All items/parts are now covered under warranty to try and prevent confusion in store over what was covered.  In theory if you walk in with a stripped rachet you should have it repaired with a new mech,  chances are you will get a new one.

Like everything in life the nicer you are to us the more likely you are to get someone who will go above and beyond to get you want you need.

[zirk]

We have a spares case that contains 90% of the tool sets that ISN'T on the shelf.  The correct procedure is to scan the the replacement part and then coupon 100% off the value, this generates the replacement item to come into store for the next person.

The only time we will need to send for the part is when it is a really obscure part of the set or its a old obsolete part not carried any longer.

All items/parts are now covered under warranty to try and prevent confusion in store over what was covered.  In theory if you walk in with a stripped rachet you should have it repaired with a new mech,  chances are you will get a new one.

Like everything in life the nicer you are to us the more likely you are to get someone who will go above and beyond to get you want you need.

Im always nice to people............      When I wont something............     For Free.

Below is taken from a few years back when Halfords wouldn't replace anything without a Receipt or the Wrenches from there Tool Kits.   

My large Wrench from the 150 Kit been jamming on clockwise for a while now, so decided, whilst passing my local Halfords Shop to pop it in and push my luck. No receipt with me but managed to find a orange Halfords bag in the boot, so popped the tool in the bag and in I go, goes something like this -

Me: walks in pops the bag on the counter and says "Hiya, it keeps jamming in clockwise mode"
Saturday Boy: Opens bag, takes out wrench, looks at it, "Do you have the Box for it?"
Me: "No, its from your 150 piece kit, comes with life time guarantee"
Saturday Boy: "Do you have the Kit with you"
Me: "Yes, its in the Boot, you do want me to go and get it, its just that thats faulty the rest is fine"
Saturday Boy: "No, thats fine" then starts playing with the small lever whist looking all over it again and says "Have you been using it as a Hammer?"
Me: "No, it gets used as a wrench, I use a Hammer as a Hammer, which is also in the Boot, do you want me to go and get that!"
Saturday Boy: Laughs, and then says "No, I'll go and check if we have one", walks off and ask's another Person.
Me: At this point I starting to think, now this where its all going to go wrong.
Saturday Boy: walks back "I'll have to order you one as we dont carry spares for this"
Me: "Oh, can you not give me one out of one of your Kits as I need it this weekend?"
Saturday Boy: Walks off and ask's that other person again, gets pointed elsewhere, disappears for about 3 mins then walks back with a new 150 Kit in his hand, opens it in front of me and hands me a brand new Wrench "there you go Sir"
Me: "thats Great, Thanks, and can I have my bag back please".

Love it when a plan comes together, 

[Lazydocker]

Should have popped in for a cuppa.

Had originally been considering a cheeky midweek curry but was knackered! As it was I left at 6am Wednesday, spent all day in the office, back to the hotel at around 7. Paperwork, dinner, more paperwork, bed. Back into the office Thursday morning. More paperwork. Left at around 3, hit queues most of the way around M25. Hit snow, said snow starts to lay on M11 and A120 at Stanstead. Got home just before 8!

[Migv6 le Frog Fan]

My 3/8ratchet in my 150 piece set didn't last long. I took it back and was told ratchets aren't covered under the lifetime warranty.
This was about 7 years ago, but as I still have it, and apparently the policy has changed, I may go back and have another go. 

[Migv6 le Frog Fan]

Should have popped in for a cuppa.

Had originally been considering a cheeky midweek curry but was knackered! As it was I left at 6am Wednesday, spent all day in the office, back to the hotel at around 7. Paperwork, dinner, more paperwork, bed. Back into the office Thursday morning. More paperwork. Left at around 3, hit queues most of the way around M25. Hit snow, said snow starts to lay on M11 and A120 at Stanstead. Got home just before 8!

Should have popped in for a cuppa. 

[Lazydocker]

Should have popped in for a cuppa.

Had originally been considering a cheeky midweek curry but was knackered! As it was I left at 6am Wednesday, spent all day in the office, back to the hotel at around 7. Paperwork, dinner, more paperwork, bed. Back into the office Thursday morning. More paperwork. Left at around 3, hit queues most of the way around M25. Hit snow, said snow starts to lay on M11 and A120 at Stanstead. Got home just before 8!

Should have popped in for a cuppa. 

 

Is your number still the same?

[Migv6 le Frog Fan]

Certainly is.