That’s my plan now TB
Can I extract the cd when mechanism is out manually
Try pressing and hold (more than 10 seconds) the Eject Button for a while, might also be worth selected CDC and Eject? did the sat disc eject ok first time.
When the disc goes in or ejects, part of the upper Disc holder bit drops down into the CD, it does the reverse when ejecting, so it may be the disc is caught on this or the disc has started to come out or is caught on something else, can you see the disc through the slot with a torch?, you may have to use a credit card, another CD or something to push the slot dust cover apart but dont push the card too far.
Im going back in time a bit now, but fairly sure years ago when I pulled a NCDC and just before posting it out I remembered I left my SatNav Disk in there, Im fairly sure I just took the top cover off and released it somehow, but it was a looong time ago.
Although Im no expert on these Im still not convinced that these issues your having are perhaps down to a faulty or attempted repair, did you end up paying for the works?