Strange Request

[Sir Tigger KC]

Yesterday I ordered a new ABS ECU for my BMW from this website www.autodoc.co.uk

They were very helpful via their chat function in cross referencing part numbers to ensure I was ordering the right part and I went ahead and ordered.

Today I have had an email from their office in Berlin requesting a photo of my credit card (showing only last 4 numbers) and driving licence or passport.  I've checked with their UK website and they say it is standard procedure for new customers.

It seems strange to me, as I have never been asked this before.  Has anyone else?   

[Migv6 le Frog Fan]

Nope. And I see ne reason why you should provide this info to someone your buying from. 

[STEMO]

I guess you've already paid for it? Bastards have got you over a barrel now, no doubt it would look suspicious if you cancelled and the refund would take ages.
If you decide to cancel, don't mention the war. 

[Kevin Wood]

German businesses have always been a bit backward in accepting credit card payments, but this sounds odd.

I might be inclined to speak to my card issuer, TBH. They might well agree that it's suspicious and refund you straight away.

[Field Marshal Dr. Opti]

How much have you given them in preparation for WW3?

.......what Kevin says seems the best approach.

[henryd]

This might be something to do with Euroland  ID,I bought some car parts in spain last summer and they wouldnt entertain it without proof of ID

[Mister Rog]

"Strange request" ?

I was almost expecting it to be for some kind of sexual favour . . . . . 

[Kevin Wood]

"Strange request" ?

I was almost expecting it to be for some kind of sexual favour . . . . . 

.. but he drives a BMW now, not a Marina Coupe, so unlikely, TBH.

[Sir Tigger KC]

"Strange request" ?

I was almost expecting it to be for some kind of sexual favour . . . . . 

.. but he drives a BMW now, not a Marina Coupe, so unlikely, TBH.

Ah those were the days! 

This might be something to do with Euroland  ID,I bought some car parts in spain last summer and they wouldnt entertain it without proof of ID

German efficiency? 

[Doctor Gollum]

Can you not use paypal?

[Lizzie Zoom]

Yesterday I ordered a new ABS ECU for my BMW from this website www.autodoc.co.uk

They were very helpful via their chat function in cross referencing part numbers to ensure I was ordering the right part and I went ahead and ordered.

Today I have had an email from their office in Berlin requesting a photo of my credit card (showing only last 4 numbers) and driving licence or passport.  I've checked with their UK website and they say it is standard procedure for new customers.

It seems strange to me, as I have never been asked this before.  Has anyone else?   

How do you know that email is genuine?  You probably do not, and this could be a case where another party has hacked into the genuine companies email site, and is now trying to fleece you.

I would NEVER send any party who I do not know a copy of my credit card, let alone my driving licence and passport!  With those documents you could easily be taken to the cleaners, or someone could use your identity for criminal activities, like allowing a person to have a bogus passport, with supporting documentation to get into the UK.

No car part or anything else online is worth the risk

[Sir Tigger KC]

Well I took the risk!   

I have now had another email to say that they are now processing my order.  I've checked and the correct amount has been taken from my credit card.

I suspect that Henry is right in that it's some sort of Eurozone financial regulation. 

We'll see. 

[Kevin Wood]

I suppose it was that or the BMW dealer, where Vaseline is an optional extra....

[Lizzie Zoom]

Well I took the risk!   

I have now had another email to say that they are now processing my order.  I've checked and the correct amount has been taken from my credit card.

I suspect that Henry is right in that it's some sort of Eurozone financial regulation. 

We'll see. 

You did!

Will they now now destroy the copies of your documents?

[TD]

Yesterday I ordered a new ABS ECU for my BMW from this website www.autodoc.co.uk

They were very helpful via their chat function in cross referencing part numbers to ensure I was ordering the right part and I went ahead and ordered.

Today I have had an email from their office in Berlin requesting a photo of my credit card (showing only last 4 numbers) and driving licence or passport.  I've checked with their UK website and they say it is standard procedure for new customers.

It seems strange to me, as I have never been asked this before.  Has anyone else?   

How do you know that email is genuine?  You probably do not, and this could be a case where another party has hacked into the genuine companies email site, and is now trying to fleece you.

I would NEVER send any party who I do not know a copy of my credit card, let alone my driving licence and passport!  With those documents you could easily be taken to the cleaners, or someone could use your identity for criminal activities, like allowing a person to have a bogus passport, with supporting documentation to get into the UK.

No car part or anything else online is worth the risk

Sir Tig was asked to only show the last 4 digits on the card......not a lot you can do with that! Plus i carnt think of any card transaction Ive done over the net/phone where they havent asked for the security number