Again, I agree, but to clarify - there are of course lots of good people in the NHS, but there also those who see it as their own personal gravy train through life, and see their patients as an annoying distraction, who are best ignored.
When someone is crying out loudly through agony which they describe as worse than childbirth, and the response from nursing staff is to tell them if they don't shut up and take a sedative, they will call security, something is very badly wrong indeed.
Entwood has a point, in that ultimately management are responsible, and they are the ones who have allowed, encouraged even, this mindset which is rotting the whole thing away from the inside out.
Anyway, we are hijacking a thread about someone going through a really bad time, by the sound of it, so maybe its best to let it lie.