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[Debs.]

  Oh....I see!

[Debs.]

Sheep should be worried then!

[feeutfo]

What do virgin do or say, to get people to buy in? If the tech guys where anywhere near as good as the sales and marketing people it would by the best service in the world. As it is, or was when finally flicked them, they are a joke. It took 2 years for them to turn  off the broadband after they cancelled the contract. A year after that, 3 years later in total, a week ago we received a bill! Just beyond it all. Nthell web site was the only good thing to come out of the whole shambles. Even the operators where recommending the site over their own. Now its the Mother of all broadband...we all know where that line was born.

[Bandit127]

What do virgin do or say, to get people to buy in? If the tech guys where anywhere near as good as the sales and marketing people it would by the best service in the world. As it is, or was when finally flicked them, they are a joke. It took 2 years for them to turn  off the broadband after they cancelled the contract. A year after that, 3 years later in total, a week ago we received a bill! Just beyond it all. Nthell web site was the only good thing to come out of the whole shambles. Even the operators where recommending the site over their own. Now its the Mother of all broadband...we all know where that line was born.

Mind bogglingly frustrating - phone through the window type - experience with CS and Tech Support is the downside.

The upside is cable. Rock steady speeds and uptime (in my experience) is great.

I have had ADSL and have mates with it. If I was forced to use it again I would go somewhere else.

NTL:Hell (now called CableHell) is a good site for any broadband user - Virgin or otherwise. I've been a member on there for years.
CableHell Forum

[Baron Von Spongebob]

Ive allways had trouble with virgin's. virgin..

[maria]

Ive allways had trouble with virgin's.[/s] virgin..

I bet you have

[feeutfo]

What do virgin do or say, to get people to buy in? If the tech guys where anywhere near as good as the sales and marketing people it would by the best service in the world. As it is, or was when finally flicked them, they are a joke. It took 2 years for them to turn  off the broadband after they cancelled the contract. A year after that, 3 years later in total, a week ago we received a bill! Just beyond it all. Nthell web site was the only good thing to come out of the whole shambles. Even the operators where recommending the site over their own. Now its the Mother of all broadband...we all know where that line was born.

Mind bogglingly frustrating - phone through the window type - experience with CS and Tech Support is the downside.

The upside is cable. Rock steady speeds and uptime (in my experience) is great.

I have had ADSL and have mates with it. If I was forced to use it again I would go somewhere else.

NTL:Hell (now called CableHell) is a good site for any broadband user - Virgin or otherwise. I've been a member on there for years.
CableHell Forum

Now that you mention it yes, it was fairly...solid? All seemed fine until you asked them to do something, fix a problem, upgrade your package, then sort out the obligatory bill error that followed, they just could not do anything without oppsing it up, iirc our problems started when they started charging for itemised billing. It was already itemised and had been for about a year, then they started charging for it,something  we already had, and did not tell us. Admitted the error, fair enough, could not sort the money out so gave us faster package to compensate and charged for that as well on top, and on on it went. I spent 3 hours one the phone every evening for weeks trying to get through before they closed at 8.pm. Complete mare. The mother of all opps ups you might say, oh the irony of it all...