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[raywilb]

is it any good making an official complaint about kwikfit fitters.

[Lizzie Zoom]

is it any good making an official complaint about kwikfit fitters.

Doubt it.

They do not care how many hundreds of motorists complain about their services and how often they are highlighted unfavourably on Watchdog type programmes.

Many times I have forcefully voiced what I think of them face to face in their garages. Last was at the Ashford garage the other year, when I told everyone listening, including potential customers, how they fiddled their customers and conned them into unnecessary work. Customers walked out, but no manager or member of staff stopped my "assessment" or asked me to leave, because, I suggest, they knew it was all true!

So, complain however you like, but it will make sod all difference, apart from making you feel better!

[Nick W]

Yes it is.
But you must only complain to their Head Office from the start, not anyone lower.


What is the problem?

[Doctor Gollum]

Hand brake or MoT work from recent posts

[Keith ABS]

 I have done to the head office.
Three months later, the said bloke I complained about was in a failed unfair dismisal case at a tribunal for poor standrds of work

[raywilb]

Hand brake or MoT work from recent posts

no it did pass but got advisories on front tyres near to limit and worn on both inner edges. also i had both n/s & o/s complete sets of tie rods . the garage that did the m.o.t put them on for me. i went to kwikfit for two tyres & the tracking checked. they were wanting to do the tyres but not the alignment.  excuse was possible seizure of tie rods. i did tell the guy that all was new in that job, but he still never wanted to attempt it.

[raywilb]

Yes it is.
But you must only complain to their Head Office from the start, not anyone lower.


What is the problem?

  already done that. 

[TheBoy]

Hand brake or MoT work from recent posts

no it did pass but got advisories on front tyres near to limit and worn on both inner edges. also i had both n/s & o/s complete sets of tie rods . the garage that did the m.o.t put them on for me. i went to kwikfit for two tyres & the tracking checked. they were wanting to do the tyres but not the alignment.  excuse was possible seizure of tie rods. i did tell the guy that all was new in that job, but he still never wanted to attempt it.

Tracking would not fix edge wear. So maybe they were saving you money.

Not that I'd ever stick up for shitfit.

[Lizzie Zoom]

I have done to the head office.
Three months later, the said bloke I complained about was in a failed unfair dismisal case at a tribunal for poor standrds of work

Yes, whenever I have come across the many comments online from ex-kwikfitup employees they are very unfavourable about how the firm is run and the poor standards that are worked to, with shit managers in charge pushing unfair trading practices, like getting customers to pay for work that they do not need so targets can be met.  What a shower!! 

[TheBoy]

I suspect the knuckle draggers actually doing the work are between a rock and a hard place, no matter what their morals are.  They are probably targeted to do work by book time - not always possible on older cars when bits seize - and have to get a percentage of upselling.

The solution is for people not to use them, rather than use them and then complain so the poor lad doing the work gets fired for basically doing what he was told.

[Nick W]

Hand brake or MoT work from recent posts

no it did pass but got advisories on front tyres near to limit and worn on both inner edges. also i had both n/s & o/s complete sets of tie rods . the garage that did the m.o.t put them on for me. i went to kwikfit for two tyres & the tracking checked. they were wanting to do the tyres but not the alignment.  excuse was possible seizure of tie rods. i did tell the guy that all was new in that job, but he still never wanted to attempt it.

And that's your complaint?

[Doctor Gollum]

Rear tie rods probably are seized...

You could always take it to a proper place to get the alignment done... Any local Porsche* specialist should be able to set an Omega accurately

*Other specialists are available but this option worked for me

[plym ian]

One question that puzzles me. Everyone knows the reputation of kwikfit so why use them?

Even if kwikfit offered tyres at £10 each i still wouldn’t use them

[2boxerdogs]

One question that puzzles me. Everyone knows the reputation of kwikfit so why use them?

Even if kwikfit offered tyres at £10 each i still wouldn’t use them

. 


Spot on, I was told about them in the nineties ! God alone knows how they are still trading.

[Andy B]

I last used Kwikfit years & years ago as they were the closest and were open. I can't remember now how but I ended up with a goosed tyre on my Senator when going to an ABS meet at Duxford and didn't fancy the trip home with no spare. They managed to break my wheel lock key. 
I try not to use any of the high st tyre places and use a local independent