A question for TB & Aaron on the NSX VM Edge Gateway

[Rods2]

A client who I recommended move from his current hosting provider when his server needed updating instead decided to stay with them. It has bitten him bigtime (& unfortunately me) where he is losing everything from some traffic to all traffic from his direct sales but more importantly XML to a massive UK online retailer which generates the majority of his online sales. I can see we are losing some inbound XML data, but not all, by setting up a range of quotes on their system that I can identify as not arriving on our server & more traffic where the 3rd party are seeing my reply XML connections to them as being aborted partly through the sending of the XML data & this can be from about 20% to 100% so he is getting from reduced business to no business!

1. How reliable are the NSX VM Edge Gateways & their software?
2. If you are not very competent, is it easy to miss-configure & then blame the H/W & S/W or are there genune issues?

I started speaking to Zen last week about moving but the current contract with his current supplier runs until the end of the year. I may have to recommend he goes to them for at least the XML feed in the short term & sees out the contract for the direct websites, as the money & gross profits he is losing is much, much bigger than the additional monthly server outlay, but of course it is still an outlay which reduces his profitability.

[TheBoy]

NSX is pretty robust, though like any network (as it acts nearer to an enterprise router than a dumb arsed switch like VMware's standard and distributed switches), easy to bugger up.

If its cloud hosted, I'd initially be checking the DNS config is correct and consistent.