"We are updating this experience for you"
No, your ridiculous touch screen thingy that never worked as well as a paper catalogue hanging from a nail has reached its Tears in the rain moment and the replacement is still in a container somewhere. Probably passing the one that the catalogue is in on its way to be recycled on the other side of the world.
And what self-abuser decided that buying a sidelight bulb ought to be an experience? When I finally do get the bulb, I suspect that changing it will mean I'll need to use some of the dressings the nurse didn't use on my mother's ulcerated legs.
What grinds my gears is after buying a totally mundane item for a few pence, they then keep pestering you for your feedback.
That's why you
never give them a phone number or email address. Or do anything online or via an app(

) that can still be done face to face or in a proper shop.
If they continue to pester you, just give them the lowest ratings possible. That won't stop the communication, but at least it will be worth reading
Them in this case was Halfords. Yes, I know, and I was still thinking old car type bulbs, ones that I can recognise from the other end of the aisle, not weird stuff for a Focus. I'll get a couple when I buy the service parts from a proper factor.