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[JamesV6CDX]

Left hand drive 2016 Pug 5008, Spanish registered. It has a pop up screen upon which it shows satnav etc.

The screen is linked to the head unit.

The head unit has power (and fuse is ok) but it’s constantly trying to eject a CD and the pop up screen remains blank.

Some say it’s a firmware issue. And needs reflashing. Some say it needs a new head unit.

Dealer in Spain has quoted her 3500€ and this seems extortionate. The local garages won’t touch it and say “main dealer only”.

Car belongs to some extremely close friends (who I basically consider family) so I really don’t want them to be ripped off.

I’m flying back out to Spain on 20th this month to try and fix it and I really want to be armed with as much knowledge and relevant kit as I can.

Thanks folks

[JamesV6CDX]

As an aside the electronic handbrake switch has fallen apart so I considered if they could be linked. I can’t see how….. but it is French!!

[JamesV6CDX]

[Sir Tigger KC]

Can you get a head unit from ebay or a breakers here for a reasonable price to take with you? 

[JamesV6CDX]

Can you get a head unit from ebay or a breakers here for a reasonable price to take with you? 

£500 plus and can’t work out if it’s coded to the car or not. Also there appear to be loads of different models. Worried I may have to take the old one out to get a P/N

[henryd]

I would do a bsi reset before anything else, simple procedure which you can google

[Nick W]

It's a Franco-Italian(with a side order of Chrysler ) mongrel with an electrical fault.


Kill it with fire

[STEMO]

It seems to me that the dealer has quoted such a ridiculous price because they really don't want to go anywhere near it. Surely an 8 year old pug can't be worth much more than €3500?

[Viral_Jim]

If it were me I would take a DIN adapter, aftermarket head unit and aftermarket HUD unit that connects to the OBD2.

Then take all the PUG items and follow Nick's advice.

[Doctor Gollum]

€3,500 is alot for a software update, but equally it's probably on par with replacing all the related components.

On modern cars, the interface panel, screen and control units are all separate components.

Take a decent code reader as it could be related to other issues via various canbus lines.

Second hand parts will ideally be from a known working car, but without the ability to code parts to the new car, you may not fix anything. Notwithstanding that the used parts may well be junk.

That said it could be as simple as a broken connection.

[Marks DTM Calib]

Had a chat with a frog college who is ex PSA, apparently the symptoms point to a dead flash card internally (apparently they hammer the flash and it burns out.....bad design.....he recalls it being a micro SD).

His suggestion is to do a google as he seemed to think there are a few videos on YouTube giving info (its a pretty common head unit used across loads of the range including the DS's) as to how to get to the unit, change the part, and force a re-flash

He did also suggest torching it or run it a bit longer and it may well do that itself for you

[countrywoman]

Just a single match will fix it.

[JamesV6CDX]

Had a chat with a frog college who is ex PSA, apparently the symptoms point to a dead flash card internally (apparently they hammer the flash and it burns out.....bad design.....he recalls it being a micro SD).

His suggestion is to do a google as he seemed to think there are a few videos on YouTube giving info (its a pretty common head unit used across loads of the range including the DS's) as to how to get to the unit, change the part, and force a re-flash

He did also suggest torching it or run it a bit longer and it may well do that itself for you

Thanks v much Mark

Is the SD card replaceable or is it too late by then?

I notice some of the older models have an external SD slot but this one doesn’t

I’ve also seen a USB port in the centre console and have read it can be flashed from there?

I desperately don’t want to brick the car completely, she’d kill me 

[Marks DTM Calib]

Response from the 'cheese eating surrender monkey' is that it has an internal card so needs the unit removing to get at it, he thinks its around an 8GB part from memory. You should then be able to find a CD image online which you need to burn from a PC to a blank disc. Inserting the CD should recover the SW to the unit.

He says its been a while but, in the error state, the BIOS goes looking for the recovery image on the CD player and hence the noise you can here repeating. He recalls the unit being a Conti sourced part

He also added that his company one suffered an external combustion issue on the engine so there is hope of an insurance claim

[JamesV6CDX]

Response from the 'cheese eating surrender monkey' is that it has an internal card so needs the unit removing to get at it, he thinks its around an 8GB part from memory. You should then be able to find a CD image online which you need to burn from a PC to a blank disc. Inserting the CD should recover the SW to the unit.

He says its been a while but, in the error state, the BIOS goes looking for the recovery image on the CD player and hence the noise you can here repeating. He recalls the unit being a Conti sourced part

He also added that his company one suffered an external combustion issue on the engine so there is hope of an insurance claim

Thank you so so much