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[gwa]

Do you have anything 'wireless' [router, hub etc] connected that someone could be stealing bandwidth from?

[Chopsdad]

but it wants £29.99 to repair them - is it worth it?

NO! It did mine for free... How strange.

My gut feeling is that it is due to networking. Have you done a speedtest?
http://www.speedtest.net/

Speed test results:

> 55 kbps    
< 364 kbps  

Downloading free scan speedupmypc.exe from web site

Well, that looks b*stard slow from here...  

Do you usually get better than that? If so you must be sure by now that you don't have a virus/trojan/son/neighbour nicking bandwidth.

I guess it must be time for the long and winding road that is Tiscali tech support.   [smiley=thumbdown.gif]

Sorry Chopsdad. Let us know when you get off the phone in a couple of days  

P.S. just checked mine on the same server and all OK for my 2 meg cable - so it's your link and not the Speedtest server.

Your ping is way high too.

I told you it was slow  

[gwa]

Sorry to ask, but can't remember seeing it in the thread. Have you tried rebooting your router, in fact switch everything of and completely disconnect the router (inc network cable). After a minute reconnect router, then start switching everything else back on. I say this cos its probably the first thing Tiscali will say [thats what virgin say].

[Bandit127]

Sorry to ask, but can't remember seeing it in the thread. Have you tried rebooting your router, in fact switch everything of and completely disconnect the router (inc network cable). After a minute reconnect router, then start switching everything else back on. I say this cos its probably the first thing Tiscali will say [thats what virgin say].

Yes. Good call but it has been done. Chopsdad's reply is about halfway up the thread. (14. Oct 2008 at 22:13)

[jimbobmccoy]

the ping, or latency is fine at 20ms, i'd only expect the speed issues reported at 750ms or above.

if a router reboot hasn't helped, have you cleared your cache, etc.
also try flushing dns, prob wont do much but it may be that there is a problem resolving the dns to your isp server, however you would prob get other issues if this was the case.
try renewing the adapter (ipconfig /release, followed by ipconfig /renew)
However, the thing that confuses the issue is that your upstraem speed is about what it should be, it only seems to be the downstream that is way off. is it on a bt line, and if so is a microfilter in place, may be worth swapping it for a new one and also testing it with no other adapters in the socket, maybe even get a line test done.

All being said though, you'll prob be best of calling your isp and reporting the problem, they have been known to limit speeds for unknown reasons, and should be able to speed things up a bit.  One last thing, doi you know how far you are from the nearest BT exchange?