been a sky customers for years, in all forms, sky, sky+ and now sky+hd with phone and internet. Customer service has been guite good considering they have to deal with bt for the phone lines(must be a bt phone line to get phone and tinternet sky talk, or it was when we signed up) they will insist on the sky box being connected to the phone line. Just unplug it when the engineer has gone if it causes agro. Its only for interactive services anyway.
Tbh the hd was not worth the bother when we had ours installed lake last year, great picture, but not enough content def worth it for the bigger hard drive tho. Movies in hd are awesome and in 5.1, as most hd broadcasts are, but we had seen them all. Sports in hd are awesome but only the live matches where in hd. The documentorys where the best pic esp. Discovery. But they where repeated every 2 weeks. So after 2 weeks of flat out hd viewing we had seen it all except the football once a week. So i phoned up, not happy to pay 10 sobs a month for no proper hd content. And after some threats to get then to come and take the hd box out, they just cancelled the hd sub. Which suits me as we still get bbc and channel 4 hd for nowt. We have since
Canceled the sports and movies completely. Seen the movies and they want another 10 quid a month for setanta to watch the other half of the footy games. That would have been a total monthly bill, with movies, sports with setanta, 2 mix packs, of £64 a month just for tv... Bargain.
The box software is not the same as the ordinary sky+ in that,presumably because of the bigger hard drive needed for hd content, it does not respond to the remote that well. Some times when fast forwarding in cant be stopped unless you press back up. Times 30 re winde and f forward are the same as times 12 again due to the hard drive sized on hd content. The box will crash, once a month on average, they all do, not had one the didnt, usually during a recording in some way or other. If it aint crashed for a while i just unplug it before it does(mark the plug up and keep it accessable, you dont want to pull the lounge apart to get to the plug) dont bother ringing up unless you are loosing recordings. Standard answer is, leave the plug out for a minute plug in for a minute then turn the box on. All sorted. So not great you might think...
I would not be with out it. We never watch anything live unless we really want to, its all on there and watch what we want, when we want. Its easy, record a whole series with 2 buttons, record and series link, dont show the Mrs that or itll be full of soaps in no time. You can text it to record a program when your out, and with a digi eye you can
Operate it from anyother room via the rf cable to the box(bedroom and kitchen, not got round to the garage yet needs a powered splitter box for more than one output ) with another remote as if it was in the room with you. Bloody brilliant i reckon.
We now pay about £42 a month for sky+hd with 6 mixs and 3 free(2 really, luxe is crap) hd channels, phone and 2meg broadband( its only 900gig but that down to bt not sky)with wireless router. Over all very happy with it, but it aint perfect. Hth.