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[JamesV6CDX]

Firstly, I understand that buying a car is entirely a case of buyer beware, when done privately, and comeback is not acceptable.

I'm unsure what the position is when buying from a garage, though.

The query relates to my Peugeot 406. I paid top whack considering it's an R registered car (£1200). The car came with a 1000 mile or 1 month warranty, on engine, gearbox, and final drive items, provided by the dealer.

Within a week, the clutch had begun slipping when climbing hills. Within 6 days of purchase, I emailed the garage a very polite message, and asked them if they could sort something out for me.

I never recieved a reply to my messages, and the car is now "out of warranty".

Now as stated, if it was a private sale I wouldn't expect comeback, whether I was buyer or seller - but having bought it from a garage with a written warranty, do I have any recourse?

I'm not after anything unrealistic, but it would be good to at least have some assistance with getitng it repaired.

My gut feeling is that with a slipping clutch, the goods were "not fit for intended purpose" under the Trade desc. act ?

Just wondering, if you were in this position, what you'd do. I'm happy to leave it and put it down to experience, but equally it's not right for them to ignore my 2 emails.

Given they won't talk to me, I guess I'd have to persue formally, and I have no experience of that at all  :-/

[waspy]

I would personally persue the matter. Why should you pay for the job when like you said "fit for purpose". I know you'll do the work yourself, but that's not the point. I would turn up with the car & face them, people can't avoid you when it face to face, but can ignore e-mails & phone calls.

[JamesV6CDX]

I would turn up with the car & face them, people can't avoid you when it face to face, but can ignore e-mails & phone calls.

Tempting - but I didn't buy it too close from home, so it would be a big inconvenience, and involve significant travel costs and time off work  

[waspy]

I would turn up with the car & face them, people can't avoid you when it face to face, but can ignore e-mails & phone calls.

Tempting - but I didn't buy it too close from home, so it would be a big inconvenience, and involve significant travel costs and time off work  

Uhm, I see your point. Have you tried ringing them?

[JamesV6CDX]

I would turn up with the car & face them, people can't avoid you when it face to face, but can ignore e-mails & phone calls.

Tempting - but I didn't buy it too close from home, so it would be a big inconvenience, and involve significant travel costs and time off work  

Uhm, I see your point. Have you tried ringing them?

Twice. Just a "sorry we're rushed off our feet, we'll call you back"....

[HolyCount]

I had a similar problem with a Ford Probe sometime back ( can't remember the exact prob, but something to do with the lights ) ... anyhow -- they too ignored me, so I got on to Trading Standards who kindly drafted me a polite letter, citing all sorts of regulations.... and it worked !!!!

Clutch might be a different animal though, possibly being considered to be a "consumable".

EDIT :  Only 1 month warranty is p*ss poor too !!!!

[LaserLance]

I would turn up with the car & face them, people can't avoid you when it face to face, but can ignore e-mails & phone calls.

Tempting - but I didn't buy it too close from home, so it would be a big inconvenience, and involve significant travel costs and time off work  

Uhm, I see your point. Have you tried ringing them?

Twice. Just a "sorry we're rushed off our feet, we'll call you back"....

go to citizens advice bureau or failing that trading standards and see what they say

[JamesV6CDX]

Clutch might be a different animal though, possibly being considered to be a "consumable".

Just a shame it's a consumable that requires the removal of the gearbox!!  

[waspy]

I would turn up with the car & face them, people can't avoid you when it face to face, but can ignore e-mails & phone calls.

Tempting - but I didn't buy it too close from home, so it would be a big inconvenience, and involve significant travel costs and time off work  

Uhm, I see your point. Have you tried ringing them?

Twice. Just a "sorry we're rushed off our feet, we'll call you back"....

A classic example of kcuf off we don't wana know. Turn up with the car mate. I used to let bods get away with excuses, but now i don't stand for any bull from them. Even if means time off work, it's still the principle, they shouldn't be allowed to get away with it. People don't stand up for them selves enough.

Make a stand James

[HolyCount]

Clutch might be a different animal though, possibly being considered to be a "consumable".

Just a shame it's a consumable that requires the removal of the gearbox!!  

Very true --- but the "fit for purpose" arguement can still run ---- if you spend that sort of money you can reasonably expect it to last a little longer !!!!!!

[Big Bri]

I bought a used car a few years back when it rained the car was flooded in front passenger side I  took it back to the garage and they had car for few days and they fixed it so I think you should phone them and see what they say they should repair it even if the warranty has ran out now you did inform them before hand  

[Field Marshal Dr. Opti]

I had a similar problem with a Ford Probe sometime back ( can't remember the exact prob, but something to do with the lights ) ... anyhow -- they too ignored me, so I got on to Trading Standards who kindly drafted me a polite letter, citing all sorts of regulations.... and it worked !!!!

Clutch might be a different animal though, possibly being considered to be a "consumable".

You Can also try the CAB......It's free so nothing to lose.

One other thought..........Do you have a number of "large friends".....who may be able to "persuade" this reprobate as to the error of his ways.

[Field Marshal Dr. Opti]

Firstly, I understand that buying a car is entirely a case of buyer beware, when done privately, and comeback is not acceptable.

I'm unsure what the position is when buying from a garage, though.

The query relates to my Peugeot 406. I paid top whack considering it's an R registered car (£1200). The car came with a 1000 mile or 1 month warranty, on engine, gearbox, and final drive items, provided by the dealer.

Within a week, the clutch had begun slipping when climbing hills. Within 6 days of purchase, I emailed the garage a very polite message, and asked them if they could sort something out for me.

I never recieved a reply to my messages, and the car is now "out of warranty".

Now as stated, if it was a private sale I wouldn't expect comeback, whether I was buyer or seller - but having bought it from a garage with a written warranty, do I have any recourse?

I'm not after anything unrealistic, but it would be good to at least have some assistance with getitng it repaired.

My gut feeling is that with a slipping clutch, the goods were "not fit for intended purpose" under the Trade desc. act ?

Just wondering, if you were in this position, what you'd do. I'm happy to leave it and put it down to experience, but equally it's not right for them to ignore my 2 emails.

Given they won't talk to me, I guess I'd have to persue formally, and I have no experience of that at all  :-/

True.....but you would not have paid £1200 either.......I think that you have a case.

[Vamps]

Firstly, I understand that buying a car is entirely a case of buyer beware, when done privately, and comeback is not acceptable.

I'm unsure what the position is when buying from a garage, though.

The query relates to my Peugeot 406. I paid top whack considering it's an R registered car (£1200). The car came with a 1000 mile or 1 month warranty, on engine, gearbox, and final drive items, provided by the dealer.

Within a week, the clutch had begun slipping when climbing hills. Within 6 days of purchase, I emailed the garage a very polite message, and asked them if they could sort something out for me.

I never recieved a reply to my messages, and the car is now "out of warranty".

Now as stated, if it was a private sale I wouldn't expect comeback, whether I was buyer or seller - but having bought it from a garage with a written warranty, do I have any recourse?

I'm not after anything unrealistic, but it would be good to at least have some assistance with getitng it repaired.

My gut feeling is that with a slipping clutch, the goods were "not fit for intended purpose" under the Trade desc. act ?

Just wondering, if you were in this position, what you'd do. I'm happy to leave it and put it down to experience, but equally it's not right for them to ignore my 2 emails.

Given they won't talk to me, I guess I'd have to persue formally, and I have no experience of that at all  :-/

True.....but you would not have paid £1200 either.......I think that you have a case.

Sorry, but I don't think you have. The clutch will not be covered covered by any guarantee, so assuming it was working fine when you collected the car the 'fit for purpose' argument can't be used. imho, sorry.

[JamesV6CDX]

Firstly, I understand that buying a car is entirely a case of buyer beware, when done privately, and comeback is not acceptable.

I'm unsure what the position is when buying from a garage, though.

The query relates to my Peugeot 406. I paid top whack considering it's an R registered car (£1200). The car came with a 1000 mile or 1 month warranty, on engine, gearbox, and final drive items, provided by the dealer.

Within a week, the clutch had begun slipping when climbing hills. Within 6 days of purchase, I emailed the garage a very polite message, and asked them if they could sort something out for me.

I never recieved a reply to my messages, and the car is now "out of warranty".

Now as stated, if it was a private sale I wouldn't expect comeback, whether I was buyer or seller - but having bought it from a garage with a written warranty, do I have any recourse?

I'm not after anything unrealistic, but it would be good to at least have some assistance with getitng it repaired.

My gut feeling is that with a slipping clutch, the goods were "not fit for intended purpose" under the Trade desc. act ?

Just wondering, if you were in this position, what you'd do. I'm happy to leave it and put it down to experience, but equally it's not right for them to ignore my 2 emails.

Given they won't talk to me, I guess I'd have to persue formally, and I have no experience of that at all  :-/

True.....but you would not have paid £1200 either.......I think that you have a case.

Sorry, but I don't think you have. The clutch will not be covered covered by any guarantee, so assuming it was working fine when you collected the car the 'fit for purpose' argument can't be used. imho, sorry.

Don't be sorry - this is why I'm asking - to get opinions