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[Proz]

If you have NBD warranty on it, they must honour that.  Call trading standards first thing in the morning.

Yes i do have the " Next Buisness Day "  but i'll need to check the conditions of it i suppose  

[Taxi_Driver]

Mmmm my super hi spec lappy decided to freeze on me a few times yesterday .... never thought any more about it till it wouldn,t boot up again and froze on the boot screen  :-? .... so i puts in a call to the helpline and was not suprised to be answered by someone in a forgien land therefore the usual communication problems started   ....... after over an hour on the helpline and trying various things and diagnostic boot ups which still wouldnt get passed the boot screen the system is to be collected on Tuesday and taken away for up to 7 days for repair ..... However i was a little suprised at this cause i have the next day " at home " warranty ... he said its so it can be fully tested to see whats wrong but cant an engineer do that at my place  :-/... and as for replacing parts surely he can carry enough parts to replace what is actually causing the problem .... its only a laptop after all , parts cant be that big     .....  and its not even 6 months old   ... oh well back to the old coal burning laptop i suppose , its better than nothing  

Sorry .... rant over , i feel better now  

As it seems to be hardware problem.....he only needs 3 things...
Usual process is
1. Change the memory
Fix it? No
2. Change the proccessor
Fix it? No
3. Change the system board
By now it must be fixed  

And as TB says if you have Onsite warranty......you can insist a 'engineer' visits you.....tho you may prefer to send it away, as you could be hanging about at home for hours waiting for the 'engineer' to fix it, depending how technical they are.
And ive seem some real numpties in my time.....i think the best ever one was.....i had to show him how to take the side off a HP desktop and that was a HP 'engineer'  

[Proz]

Mmmm my super hi spec lappy decided to freeze on me a few times yesterday .... never thought any more about it till it wouldn,t boot up again and froze on the boot screen  :-? .... so i puts in a call to the helpline and was not suprised to be answered by someone in a forgien land therefore the usual communication problems started   ....... after over an hour on the helpline and trying various things and diagnostic boot ups which still wouldnt get passed the boot screen the system is to be collected on Tuesday and taken away for up to 7 days for repair ..... However i was a little suprised at this cause i have the next day " at home " warranty ... he said its so it can be fully tested to see whats wrong but cant an engineer do that at my place  :-/... and as for replacing parts surely he can carry enough parts to replace what is actually causing the problem .... its only a laptop after all , parts cant be that big     .....  and its not even 6 months old   ... oh well back to the old coal burning laptop i suppose , its better than nothing  

Sorry .... rant over , i feel better now  

As it seems to be hardware problem.....he only needs 3 things...
Usual process is
1. Change the memory
Fix it? No
2. Change the proccessor
Fix it? No
3. Change the system board
By now it must be fixed  

And as TB says if you have Onsite warranty......you can insist a 'engineer' visits you.....tho you may prefer to send it away, as you could be hanging about at home for hours waiting for the 'engineer' to fix it, depending how technical they are.
And ive seem some real numpties in my time.....i think the best ever one was.....i had to show him how to take the side off a HP desktop and that was a HP 'engineer'  

Just of the phone again and it seems as mine is a complicated issue and not something that can be narrowed down to motherboard or anything specific it needs extensive tests at there factory  . The diagnostic boot ie pressing and holding d whilst powering on is producing different results every time :-/ . So it needs to go away  

[MindlessJD]

I have to say it....

Get a Mac!  

Truthfully, I have had less problems with Macs that I have with Windows computers over the years and Macs can run Windows now for essential applications aswell making them better, in my opinion anyway.

 

Mmmm yes but i prefer my SLI gaming at full speed  

That was my feeling until I got bored with the endless money I had to pour into a PC to keep it up-to-date to play the latest games and all my friends are on the Xbox 360 so I got one of those instead and am getting a MacBook soonish!

 

[Taxi_Driver]

Mmmm my super hi spec lappy decided to freeze on me a few times yesterday .... never thought any more about it till it wouldn,t boot up again and froze on the boot screen  :-? .... so i puts in a call to the helpline and was not suprised to be answered by someone in a forgien land therefore the usual communication problems started   ....... after over an hour on the helpline and trying various things and diagnostic boot ups which still wouldnt get passed the boot screen the system is to be collected on Tuesday and taken away for up to 7 days for repair ..... However i was a little suprised at this cause i have the next day " at home " warranty ... he said its so it can be fully tested to see whats wrong but cant an engineer do that at my place  :-/... and as for replacing parts surely he can carry enough parts to replace what is actually causing the problem .... its only a laptop after all , parts cant be that big     .....  and its not even 6 months old   ... oh well back to the old coal burning laptop i suppose , its better than nothing  

Sorry .... rant over , i feel better now  

As it seems to be hardware problem.....he only needs 3 things...
Usual process is
1. Change the memory
Fix it? No
2. Change the proccessor
Fix it? No
3. Change the system board
By now it must be fixed  

And as TB says if you have Onsite warranty......you can insist a 'engineer' visits you.....tho you may prefer to send it away, as you could be hanging about at home for hours waiting for the 'engineer' to fix it, depending how technical they are.
And ive seem some real numpties in my time.....i think the best ever one was.....i had to show him how to take the side off a HP desktop and that was a HP 'engineer'  

Just of the phone again and it seems as mine is a complicated issue and not something that can be narrowed down to motherboard or anything specific it needs extensive tests at there factory  . The diagnostic boot ie pressing and holding d whilst powering on is producing different results every time :-/ . So it needs to go away  

Doesnt matter if you have onsite warranty.......it can only be the 3 things ive said.....if you shout loud enough....dont let them fob you off  

[Ken T]

Mmmm my super hi spec lappy decided to freeze on me a few times yesterday .... never thought any more about it till it wouldn,t boot up again and froze on the boot screen  :-? .... so i puts in a call to the helpline and was not suprised to be answered by someone in a forgien land therefore the usual communication problems started   ....... after over an hour on the helpline and trying various things and diagnostic boot ups which still wouldnt get passed the boot screen the system is to be collected on Tuesday and taken away for up to 7 days for repair ..... However i was a little suprised at this cause i have the next day " at home " warranty ... he said its so it can be fully tested to see whats wrong but cant an engineer do that at my place  :-/... and as for replacing parts surely he can carry enough parts to replace what is actually causing the problem .... its only a laptop after all , parts cant be that big     .....  and its not even 6 months old   ... oh well back to the old coal burning laptop i suppose , its better than nothing  

Sorry .... rant over , i feel better now  

As it seems to be hardware problem.....he only needs 3 things...
Usual process is
1. Change the memory
Fix it? No
2. Change the proccessor
Fix it? No
3. Change the system board
By now it must be fixed  

And as TB says if you have Onsite warranty......you can insist a 'engineer' visits you.....tho you may prefer to send it away, as you could be hanging about at home for hours waiting for the 'engineer' to fix it, depending how technical they are.
And ive seem some real numpties in my time.....i think the best ever one was.....i had to show him how to take the side off a HP desktop and that was a HP 'engineer'  

Just of the phone again and it seems as mine is a complicated issue and not something that can be narrowed down to motherboard or anything specific it needs extensive tests at there factory  . The diagnostic boot ie pressing and holding d whilst powering on is producing different results every time :-/ . So it needs to go away  

[/highlight]


Uh-oh, bull shit detector on overload, they haven't got a clue what they are doing, and are fobbing you off with a pseudo technical excuse (a load of crap).

Think about it , what is the most expensive part of any laptop ?. The screen ?, the mainboard ?, the case ?. NO YOUR WORK. How many hours have you spent typing stuff into the machine, lots I would imagine. Now multiply that by your hourly rate, and I'll bet it comes to a lot more than your laptop cost. And there is a real risk they will just wipe the hard drive if they can't be bothered to sort a software problem. I know HP will wipe a hard drive if they can't be bothered, and Dell prob aren't any different. If there is anything important on the drive it is worthwhile removing it before sending it off, else you might loose your work.

I have seen a number of these Dell XPS machines duff because of bad soldered joints/crap components doing jobs they are not suited for, and as for HP repairs that last for 4 months then die again. Its not worth buying a new laptop, they tend to fail to early.

Ken

[tmx]

Ring there head office in Bracknell up  

im sat across the road from there now......

[Proz]

Ring there head office in Bracknell up  

im sat across the road from there now......

Do you know the number .... i cant find it  ..... would like to give them both barrels  

[tunnie]

From what you have described, it sounds very much like a software problem.

I can tell you now that your "repair" will consist of nothing more than someone running the recovery DVD to put it back to the way it was on day one.
Note that running the recovery disk means that whatever data is on your hard drive will be wiped, it really will be back to the state it was in the first day you got it.

Disagree, sounds like the hard disk has given up, occasional lockups followed by failure to boot would suggest a hard drive fault to me.

Not surprised, Dells have don't have a great record recently in build, although they are better now.

[Proz]

From what you have described, it sounds very much like a software problem.

I can tell you now that your "repair" will consist of nothing more than someone running the recovery DVD to put it back to the way it was on day one.
Note that running the recovery disk means that whatever data is on your hard drive will be wiped, it really will be back to the state it was in the first day you got it.

Disagree, sounds like the hard disk has given up, occasional lockups followed by failure to boot would suggest a hard drive fault to me.

Not surprised, Dells have don't have a great record recently in build, although they are better now.

Yeah its defo hardware but the rep said the diagnostic flashing lights were giving different codes all the time so hence its going away rather than someone coming to me  :-/

[tunnie]

From what you have described, it sounds very much like a software problem.

I can tell you now that your "repair" will consist of nothing more than someone running the recovery DVD to put it back to the way it was on day one.
Note that running the recovery disk means that whatever data is on your hard drive will be wiped, it really will be back to the state it was in the first day you got it.

Disagree, sounds like the hard disk has given up, occasional lockups followed by failure to boot would suggest a hard drive fault to me.

Not surprised, Dells have don't have a great record recently in build, although they are better now.

Yeah its defo hardware but the rep said the diagnostic flashing lights were giving different codes all the time so hence its going away rather than someone coming to me  :-/

Dell XPS aint cheap, chuck it in for a MacBook Pro  

[Proz]

Dell XPS aint cheap, chuck it in for a MacBook Pro  

Tell me about it .... mine has dual 512mb Nvidias and Blu-ray ... fast dual core chip .... cost me a fortune but has gone pop in less than 6 months     .... will probly loose all i had on it as well which is worse  

[TheBoy]

Dell XPS aint cheap, chuck it in for a MacBook Pro  

Tell me about it .... mine has dual 512mb Nvidias and Blu-ray ... fast dual core chip .... cost me a fortune but has gone pop in less than 6 months     .... will probly loose all i had on it as well which is worse  

Chucking too much heat generating shite into a small laptop case is always going to be a disaster, no matter who made it.  Thats why we have desktops

[Proz]

Thats why we have desktops

Yeah i know cause i did think about a desktop ..... but not so easy to take a desktop to work for those multiplayer COD5 gaming sessions on long weekend days or nights  

[TheBoy]

Not surprised, Dells have don't have a great record recently in build, although they are better now.

Like many manufacturers, Dell had a torrid time adjusting to lead free. It would seem they appear to be over this now

(I should say Dell's supplier's, as Dell do not make laptops, they use manufacturers such as Quanta (who happen to make Apple, HP/Compaq and many others. It is suspected they manufacture for Tosh as well))