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[alfie]

Hello everyone,just a update on my holiday booking problem with Thomson,just had a visit from Trading standards,they are looking into any criminal intent by the travel agent, but it looks as if.the case will end up as a civil one in the small claims court at my local district court.
It seems that this is not an isolated case,so please check any holiday you make,or you could be a lot of money out of pocket,just like me.

               Alfie and family.

[Dishevelled Den]

Keep us up to date with the process Alfie.

Good luck.

[Ghost]

My wife booked a flight for her and the kids to go to germany (hannover) for a week.
she booked and paid last year in november.
we got an e-mail saying that her flight there is still ok BUT her flight back has been cancelled as the air line does not fly to newcastle anymore, and she ( they ) would make other arangements for her to return.
we got two e-mails
1 please book your flight from padaborn to manchester cost €404 send us the recept and we will give you the money back.
called them and said its no good its to far to travel.
2 e-mail please book your flight from hannover to southhampton then to newcastle ( only a 6 hour wait for the next flight in south hampton to newcastle and that with two 5 year old bairns.) cost €1248 (without luggage) ,
called again now everything is sorted she has only got a 1 hour wait in south ham. and they paid for it with luggage.


But the moral of the storie is we are all taking the car / ferry next time at under £400 return its a lot cheaper and a lot less hassel.

[alfie]

Hello everyone,I have been waiting for Thomsons to acknowlege receipt of my formal complaint,which my travel agent told me that they had received on the 23/10/09.They told him ,they had sent me a letter telling me so,never received by me so they are sending another.
They then have until the 21/11/09 to reply with their response to my complaint either positive/negitive,if not I am not pleased with their decision,I must then give them another 28 days to reconsider.If then we cannot reach agreement,am I able to proceed with a claim through the small claims court.
I think that Thomsons try to wear you down by delaying/losing letters and making things as difficult as possible for the customer.
One good thing to come out of this is that I have legal cover/help through my house insurance.

                 Regards Alfie

[alfie]

Hello everyone,just a quick update on my problem with Thomson Holidays,they replied to me just one day before their own deadline expires.
They maintain that because I signed the agreement,I am bound by it,they are just going through the motions of customer care and wasting everyones time in the hope that I will accept  the holiday cost and pay up.
I must now allow them another 28 days to reply,with either a compromise deal or a complete refuseal to accept any fault on their part. I will serve them with a small claims order from my local county court if their customer care dept don,t come up with anything positive to my way of thinking.
                           Bye for now,
                               Alfie

[STMO999]

Hang in there Alfie.

[cam2502]

agreed, hang in there mate. how many other people have they done this to i wonder? bet most will either pay up or cancel as cant be bothered with all the hassle. its a disgrace!

[waspy]

Yes, stick at it Alfie. Don't let them grind you down. As Cam2502says, they do this kind of thing in the hope you give up.

Hope all turns good

[alfie]

Hello everyone,Bad news I,m sorry to say,all the advice that I have received from legal circles,eg trading standards,home insurance legal cover seems to recomend that because I had signed the agreement the court would uphold THOMSONS to be in the right,and order me to pay the full cost.
So we have decided to bite the bullet,so to speak,pay the outstanding amount at the last moment,and enjoy the holiday.
Please let my stupid mistake be a warning to anybody dealing with THOMSONS read everything on their booking form,after you have signed you are stuffed they do not make allowances for nowt.The customer care department(now thats a laugh)will now not deal with me directly,I must go through a thrid party.
                    Best Regards
                           Alfie + Family

PS solicitors charges are £260per hour, but home insurance will pay,Minus points of that is,£50 excess+ next years policy renewal will increase,not really worth the carrot is it.


                 ByeBye .

[cam2502]

Hello everyone,Bad news I,m sorry to say,all the advice that I have received from legal circles,eg trading standards,home insurance legal cover seems to recomend that because I had signed the agreement the court would uphold THOMSONS to be in the right,and order me to pay the full cost.
So we have decided to bite the bullet,so to speak,pay the outstanding amount at the last moment,and enjoy the holiday.
Please let my stupid mistake be a warning to anybody dealing with THOMSONS read everything on their booking form,after you have signed you are stuffed they do not make allowances for nowt.The customer care department(now thats a laugh)will now not deal with me directly,I must go through a thrid party.
                    Best Regards
                           Alfie + Family

PS solicitors charges are £260per hour, but home insurance will pay,Minus points of that is,£50 excess+ next years policy renewal will increase,not really worth the carrot is it.


                 ByeBye .

after the trouble you've had and the very poor customer relations, i wont be touching them with a barge pole!
 enjoy your holiday anyway mate

[alfie]

Hello everyone,Result at last,phoned Thomsons to find out what it would cost me to upgrade to all inclusive.
The guy that I spoke to on the phone wasn,t sure about the cost,so said he would phone me back.
Well anyhow 30 mins later he did,and guess what,FREE UPGRADE TO ALL INCLUSIVE,this guy had done the impossilbe,where all others had failed to get a result from Thomsons customer support dept he did.
After all my letters to them,they would not budge in their resolve that I should have read their contract before I signed it.
Now they have made me an offer that is to good to turn down,it has made the cost more affordable,so look out Menorca,Alfie and family are coming next year,and I mean to to make the most of it.

                    Best Regards
                        Alfie and Family.

[Entwood]

Good to hear .. nice little present for Christmas ...   

[sexydaz]

at least you got something out of them,i always go all inc but find it hard to make the most of it cos the beers watered down and the local spirits just dont have that proper taste but yer know youve always got food and drink and i usually dine out 1 nite and have the odd lunch while out and about,the price abroad now is the same as here and can be more so it does pay to go all inc i think plus after supping the chep stuff all day its nice to have a decent bottle of scotch or soco back inyer room

[jonnycool]

Well done buddy, have a great holiday 

[iggy21uk]

Hello everyone,Result at last,phoned Thomsons to find out what it would cost me to upgrade to all inclusive.
The guy that I spoke to on the phone wasn,t sure about the cost,so said he would phone me back.
Well anyhow 30 mins later he did,and guess what,FREE UPGRADE TO ALL INCLUSIVE,this guy had done the impossilbe,where all others had failed to get a result from Thomsons customer support dept he did.
After all my letters to them,they would not budge in their resolve that I should have read their contract before I signed it.
Now they have made me an offer that is to good to turn down,it has made the cost more affordable,so look out Menorca,Alfie and family are coming next year,and I mean to to make the most of it.

                    Best Regards
                        Alfie and Family.

Get in writing - i.e new invoice, Did you get  a name who spoke to?
Make a note of date & time call so they can check the call if disputed about upgrade.   Enjoy your holiday