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[Mr Skrunts]

http://www.ebuyer.com/product/171763

[KillerWatt]

Given the amount of grief that Ebuyer create when you need to return something, I think I'd rather pay the extra £8 and buy from a retail outlet.

[PC Techy]

Returned a fare amount of stuff with them over the years through the business etc, always helpful and quick.  Wouldn't use them otherwise..

[tunnie]

ebuyer have been excellent to me on all orders, highly recommended.

[TheBoy]

ebuyer have always been fairly slick on returns.  That said, as stuff gets more and more reliable, I don't send that much stuff back.

Not looked at link, but be aware that OEM drives (that the box shifters tend to sell) are 1yr warranty, retail packaged tend to be 3yrs.

[CaptainZok]

Cheaper from Aria.
Linky

[Mr Skrunts]

Given the amount of grief that Ebuyer create when you need to return something, I think I'd rather pay the extra £8 and buy from a retail outlet.

Few years ago they were crap.  Returns were a joke.  I dealt with them quite a lot when head office was at worksop as it was a 20 min run to get there.

They seem to have got thier ast together on delives, I ordered yesterday and it arrived 9am today, has been the same for quite a while.

Not actually had to teturn anything for a while though.

[KillerWatt]

ebuyer have always been fairly slick on returns.  That said, as stuff gets more and more reliable, I don't send that much stuff back.

Not looked at link, but be aware that OEM drives (that the box shifters tend to sell) are 1yr warranty, retail packaged tend to be 3yrs.

Anything you buy in the UK has a 2 year waranty (except the obvious, such as watch batteries).....and it's been that way since Tony B Liar came to power.

[Mr Skrunts]

ebuyer have always been fairly slick on returns.  That said, as stuff gets more and more reliable, I don't send that much stuff back.

Not looked at link, but be aware that OEM drives (that the box shifters tend to sell) are 1yr warranty, retail packaged tend to be 3yrs.

Anything you buy in the UK has a 2 year waranty (except the obvious, such as watch batteries).....and it's been that way since Tony B Liar came to power.

Are they conning us then.

What is standard Aria warranty?
 

We aim to reassure our customers in every way possible when they make a purchase from Aria Technology. Right from the start of purchasing a product we ensure that it is of the top quality and at the right price. In order to further set our customers mind at ease then we provide a standard Aria warranty of 12 months on our products, unless otherwise stated.

For example, if you purchase an item from the Aria Bargain Basement then these products are sold with a limited warranty which is normally between 30 and 90 days.

If you have warranty that is direct with the manufacturer, e.g. in situations where you need to arrange an on-site visit, the please browse through our Manufacturer Details page for information on how to contact the manufacturer.

[KillerWatt]

Whenever you buy ANY new item from a retail outlet, you are covered by the following acts...

Sale of Goods Act 1979.
Supply of Goods and Services Act 1982.
Sale and Supply of Goods Act 1994.
The Sale and Supply of Goods to Consumers Regulations 2002.

The above does NOT cover items purchased over the phone, by mail or over the internet.

Basically, you have the following rights :

If the goods do not 'conform to contract', (IE, they must be as described, fit for the purpose and of satisfactory quality) then you have the retailer by the nads.

Much of the law is subjective, but can be used in your favour, if you can apply it correctly.

It is ALWAYS the Seller NOT the Manufacturer, who is responsible to correct any faults.

There is NO set time in law, whereby you are entitled to an automatic full refund. The law just says, within a reasonable time. But if the item shows signs of being faulty within a short period after purchase (usually 14 days, but almost never after 28 days) you are entitled to a FULL refund, as there is a supposition that the item had a fault from day one or manufacturing and is therefore not fit for the purpose.
But as this is a very time limiting period in law, you need to act swiftly to invoke your legal rights, should this occur. Also, if you have had some benefit from the product, that could be used to reduce any refund offered by the seller.

In English law, there is a six year window for 'damages' and in Scottish law it is five years from discovery. This means, that if the item proves to be faulty within the first six years, you are entitled to have the item repaired, by the seller at their expense. This is a maximum time limit not a minimum and will vary depending on the item and what would be deemed as reasonable.
For instance, it wouldn't be reasonable to expect a watch battery to last 6 years. But totally reasonable for a TV or other similar home appliance.

If the seller refuses to repair the goods, then you will need to bring a case within the Small Claims Court, against the seller.

So, why buy an extended warranty, unless they offer something like in-home repair or a new unit in case of a fault. But if it is just to cover repairs, there is no need, you are covered in LAW.

TIP:

When you purchase any item, always try to purchase the item using a Credit Card, as you are given extra protection under the Consumer Credit Act. Never use a Store Card, Debit Card or Charge Card, most of these offer no extra protection under the Act.

[jereboam]

TIP:

When you purchase any item, always try to purchase the item using a Credit Card, as you are given extra protection under the Consumer Credit Act. Never use a Store Card, Debit Card or Charge Card, most of these offer no extra protection under the Act.

Under Section 75 of the 1974 Consumer Credit Act, it is only items costing more than £100 and less than £30,000 which are covered by this protection.  I think it is individual items, not the value of your credit card transaction, which need to be within the limits.

Thanks, Google.

[KillerWatt]

TIP:

When you purchase any item, always try to purchase the item using a Credit Card, as you are given extra protection under the Consumer Credit Act. Never use a Store Card, Debit Card or Charge Card, most of these offer no extra protection under the Act.

Under Section 75 of the 1974 Consumer Credit Act, it is only items costing more than £100 and less than £30,000 which are covered by this protection.  I think it is individual items, not the value of your credit card transaction, which need to be within the limits.

Thanks, Google.

Ignoring the fact that most won't give a monkey's about something costing less than 3 figures, that particular post was aimed at showing people what their rights really are when shopping.

PS

Stop thinking, just ascertain what rights you have 

[jereboam]

TIP:

When you purchase any item, always try to purchase the item using a Credit Card, as you are given extra protection under the Consumer Credit Act. Never use a Store Card, Debit Card or Charge Card, most of these offer no extra protection under the Act.

Under Section 75 of the 1974 Consumer Credit Act, it is only items costing more than £100 and less than £30,000 which are covered by this protection.  I think it is individual items, not the value of your credit card transaction, which need to be within the limits.

Thanks, Google.

Ignoring the fact that most won't give a monkey's about something costing less than 3 figures, that particular post was aimed at showing people what their rights really are when shopping.

PS

Stop thinking, just ascertain what rights you have 

That requires more effort than I was prepared to put in.  If I don't get the answer on the first Google page, I can't be bothered to look further, usually. 

As for "stop thinking", I did that years ago.  Now, like everyone else, I rely on reflex reactions.

[KillerWatt]

That requires more effort than I was prepared to put in.  If I don't get the answer on the first Google page, I can't be bothered to look further, usually. 

Assumption is the mother of all f**k up's

[TheBoy]

ebuyer have always been fairly slick on returns.  That said, as stuff gets more and more reliable, I don't send that much stuff back.

Not looked at link, but be aware that OEM drives (that the box shifters tend to sell) are 1yr warranty, retail packaged tend to be 3yrs.

Anything you buy in the UK has a 2 year waranty (except the obvious, such as watch batteries).....and it's been that way since Tony B Liar came to power.

Not buying 'trade' (read OEM) via distance selling. Hence 1yr on virtually all OEM parts.



Also, there is a legal wrangle about warranties - yes, SoG does state its the retailer responsible, but they have a right to subcontract back to manufacturer (and refer the consumer to the manufacturer), then, they are fully responsible for the repair of an item (Its not much different from 'Manufacturer's Warranties' of old, only consumer ends up as piggy in middle with seemingly less rights).  Box shifters tend to do this.

I've been caught out with this myself, Trading Standards told me this had never been properly tested in law.  In my case, the dispute was resolved via other means.