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[Nickbat]

I had this a few months ago, I think I had to do an unistall then a reinstall.

Pain, as I then had to reload all the updates.

But it cured the problem.

Uninstalled...reinstalled with all updates...still getting the "not genuine" message. Grrrrrrrrr!!

 

[Nickbat]

I think I've got to the bottom of this. Basically, about five years ago I bought an OEM version of MS office 2003 along with some hardware, as I assembled the PC myself.

I bought the item from a "reputable" supplier (I won't name them here), and they sold me a Volume Licence Version, which was against MS rules.

The version I have is not "not genuine", in that it was manufactured by MS, but clearly MS think I paid too little for it, so now they know about it (through Genuine DisAdvantage), I am forced to purchase a new copy of Office in the next four days before it loses its functionality.

It's like unwittingly buying a single can of brink from a  multipack, then being told 5 years later that it's not the real McCoy and that you have to buy a new can that is not from a multipack.

Not too impressed by Microsoft's attitude, TBH. 

[Lazydocker]

Nick... Google is your friend

PM Sent

[TheBoy]

I think I've got to the bottom of this. Basically, about five years ago I bought an OEM version of MS office 2003 along with some hardware, as I assembled the PC myself.

I bought the item from a "reputable" supplier (I won't name them here), and they sold me a Volume Licence Version, which was against MS rules.

The version I have is not "not genuine", in that it was manufactured by MS, but clearly MS think I paid too little for it, so now they know about it (through Genuine DisAdvantage), I am forced to purchase a new copy of Office in the next four days before it loses its functionality.

It's like unwittingly buying a single can of brink from a  multipack, then being told 5 years later that it's not the real McCoy and that you have to buy a new can that is not from a multipack.

Not too impressed by Microsoft's attitude, TBH. 

Unfortunately, the blame lies fair and square at your supplier.  Microsoft offer various different licencing to make it cheap (per copy) for larger companies.  You supplier should not have been selling VLK (be it Genuine Advantage, Open, Select, or any of the other volume programmes) to consumers.


Still slightly confused what you have, OEM or Volume?

[Nickbat]

I think I've got to the bottom of this. Basically, about five years ago I bought an OEM version of MS office 2003 along with some hardware, as I assembled the PC myself.

I bought the item from a "reputable" supplier (I won't name them here), and they sold me a Volume Licence Version, which was against MS rules.

The version I have is not "not genuine", in that it was manufactured by MS, but clearly MS think I paid too little for it, so now they know about it (through Genuine DisAdvantage), I am forced to purchase a new copy of Office in the next four days before it loses its functionality.

It's like unwittingly buying a single can of brink from a  multipack, then being told 5 years later that it's not the real McCoy and that you have to buy a new can that is not from a multipack.

Not too impressed by Microsoft's attitude, TBH. 

Unfortunately, the blame lies fair and square at your supplier.  Microsoft offer various different licencing to make it cheap (per copy) for larger companies.  You supplier should not have been selling VLK (be it Genuine Advantage, Open, Select, or any of the other volume programmes) to consumers.


Still slightly confused what you have, OEM or Volume?

OEM, definitely. 

It says so on the sleeve.

[TheBoy]

I think I've got to the bottom of this. Basically, about five years ago I bought an OEM version of MS office 2003 along with some hardware, as I assembled the PC myself.

I bought the item from a "reputable" supplier (I won't name them here), and they sold me a Volume Licence Version, which was against MS rules.

The version I have is not "not genuine", in that it was manufactured by MS, but clearly MS think I paid too little for it, so now they know about it (through Genuine DisAdvantage), I am forced to purchase a new copy of Office in the next four days before it loses its functionality.

It's like unwittingly buying a single can of brink from a  multipack, then being told 5 years later that it's not the real McCoy and that you have to buy a new can that is not from a multipack.

Not too impressed by Microsoft's attitude, TBH. 

Unfortunately, the blame lies fair and square at your supplier.  Microsoft offer various different licencing to make it cheap (per copy) for larger companies.  You supplier should not have been selling VLK (be it Genuine Advantage, Open, Select, or any of the other volume programmes) to consumers.


Still slightly confused what you have, OEM or Volume?

OEM, definitely. 

It says so on the sleeve.

Right, so not volume, and no vlk.

You haven't transferred it from another PC have you?

[Nickbat]

You haven't transferred it from another PC have you?

No, I haven't. I only have the one. The only thing I've done recently is to replace the DVDR which was fubared.

[Nickbat]

TB, here's the WINDiag output:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-B47Q8-36PHX-KT9FJ
Windows Product Key Hash: b6/dXBfQNH09DsFAr**********Zg=
Windows Product ID: 76487-OEM-*************
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {ACFAABAB-BBE0-4A20-BE7A-128F70AF6EC6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Small Business Edition 2003 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ACFAABAB-BBE0-4A20-BE7A-128F70AF6EC6}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KT9FJ</PKey><PID>76487-OEM-2227341-38215</PID><PIDType>3</PIDType><SID>S-1-5-21-1229272821-117609710-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0201   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070501000000.000000+000</Date></BIOS><HWID>01A6327F01848A78</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>4065270E0E01D00</Val><Hash>X3XZqPuYIq8YHdF09D9eSZXleE0=</Hash><Pid>70160-640-6825824-57221</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 15590:ASUSTeK Computer Inc|A4F7:HITACHI, Ltd|A4F7:HITACHI, Ltd|A4F7:HITACHI, Ltd
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

[TheBoy]

Added some extra *s in your key, as it is poss to work out the key otherwise

So, that shows clearly that your Windows is OEM (all support from PC supplier, non transferrable licence), and the Office is a Volume copy.

Can you post up a pic of your office cd, as that should say the type on it (might have to photo at an angle due to hologram)

[Nickbat]

Added some extra *s in your key, as it is poss to work out the key otherwise

So, that shows clearly that your Windows is OEM (all support from PC supplier, non transferrable licence), and the Office is a Volume copy.

Can you post up a pic of your office cd, as that should say the type on it (might have to photo at an angle due to hologram)

I've never studied the CD itself too closely until now and it does say "For distribution with a new PC only."

Why did they sell it to me? And why does MS make a song and dance about it five years later? It can't be good for customer relations. If they said, OK from Office 2010 (upcoming), the software will require regular online verification and if it doesn't pass, we'll stop it working. At least people would know the score.

At the end of the day, it IS genuine software that I bought and I think the onus should have been on the seller to comply with commercial practices...not me.     

[Kevin Wood]

Time to install OpenOffice.

Yes, it's not much less bloated, slow and overcomplex than MS Office but paying for software when there's a free alternative is bad enough without having to jump through hoops like this.

OO has become a vital tool of mine since I upgraded to MS Office 2007 at work. It is now the only package that will open a lot of my older office files. M$ Orifice 2007 just crashes when presented with some of them.

There you have it. The "free" alternative has better backwards compatibility with Office files than MS Office itself. I don't know how MS do it.

Kevin

[TheBoy]

Added some extra *s in your key, as it is poss to work out the key otherwise

So, that shows clearly that your Windows is OEM (all support from PC supplier, non transferrable licence), and the Office is a Volume copy.

Can you post up a pic of your office cd, as that should say the type on it (might have to photo at an angle due to hologram)

I've never studied the CD itself too closely until now and it does say "For distribution with a new PC only."

Why did they sell it to me? And why does MS make a song and dance about it five years later? It can't be good for customer relations. If they said, OK from Office 2010 (upcoming), the software will require regular online verification and if it doesn't pass, we'll stop it working. At least people would know the score.

At the end of the day, it IS genuine software that I bought and I think the onus should have been on the seller to comply with commercial practices...not me.     

You obviously bought it from a component seller (or dodgy backstreet shop), rather than a large retail outlet.  Like components, it is up to YOU to decide if a piece of software is suitable to YOU, and you can abide by the rules of its licence.

Sounds like you have got away with using something you are not entitled to use for 5yrs, consider Microsoft's gesture of goodwill that they are not going to throw the book at you

They have every right, imho, to prevent use of software you haven't (properly) paid for.


I'd still be interested in seeing the CD, as For Sale with New PC implies OEM, yet you appear to be using a VLK  :-?

[Nickbat]

Thanks TB. I've spent hundreds of pounds with MS over the years and I never use pirated software - I'm dead against it. But I was led to believe that it was OK to buy OEM software if you were building your own PC. No, I didn't read the small print, but MS got more more money out of me than the millions who just copy and share their discs. I'm not as naughty as you make out. 

Here are the images you requested:

[TheBoy]

Cheers for that Nickbat, that clouds it further. That is defo OEM, so if thats what you installed from, that should be OK.

OEM, for reference, is for system builders to cost effectively put on an OS and a Office suite cheaply on the condition that the OEM provides all support.  The licences are non transferrable between PCs (even if you are scrappying the old one).  There is a loophole in the licencing that it can be sold with certain hardware items, such as keyboards and mice.  That said, most component retailers ignore the rules and just sell it anyway.  OEM should not be available for consumers to just buy (hence why you won't see it in retail park electrical shops).


Where this is confusing is you have an OEM versin, but WGA saying its VLK  :-/

Can you run Belarc over it (takes about 20mins), and double check the key that Belarc comes back with for Office matches your key?

[Mr Skrunts]

OK,so the CD says only for distribution with a new PC.

Some smart sod has obviously detatched the software from the intended PC to be supplied and used it to make more money, I would therefore supply a copy of the invoice to MS and let them have a field day with the supplier.

On the other hand,how do MS know you didnt buy it with anew PC.