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[MickAP]

I've also done the rounds with online comparison sites.
Been with local broker, Directline, Post Office, Aviva, Royal Sun Aliance, just in the last five years.
Renewed with Morethan last year, because they were still the best price out of most out there.
Remains to be seen if they come up with a good deal this time around, car renewal due in May. I also have home insurance with them, threaten to move the lot elsewhere if they fail to give me a good deal, worked last year

Mick

[ChevetteNick]

I recently changed from an 1.4 Astra, value £650 to an Omega value £2300 for £24 increase on the policy.
The Astra policy was originally only £124.

Mick

Waste of time that is mate unless you have agreed the cars value.

[Squealey]

Sorry you're having trouble, I agree with others 14 day cooling off period so use it

Must ask why didn't you stick with Morethan?
I'm pleased with them so far.
I recently changed from an 1.4 Astra, value £650 to an Omega value £2300 for £24 increase on the policy.
The Astra policy was originally only £124.

Mick

Pretty much the same answer as Vamps, I chop and change to the cheapest quote. My wifes Audi was less than £200 a year with Lancaster but More Than were quoting £330 to renew with them.

Theres no mileage in being loyal these days, computers dont see loyalty, they just see numbers on a sheet and trained monkeys read out those numbers

[MickAP]

I recently changed from an 1.4 Astra, value £650 to an Omega value £2300 for £24 increase on the policy.
The Astra policy was originally only £124.

Mick

Waste of time that is mate unless you have agreed the cars value.

Why is that then?, they ask what it's worth.

I usually give them a price what I paid, at least.
Then it's up to them what they think it's worth.
You either agree or disagree with that figure, and take it from there, come claim time

Mick

[Squealey]

Just a quick update, sorry haven't been able (allowed) to get to a computer for the last few days.

Swmbo rang Lancaster on Monday morning and spoke to an initialy very nice lady. She explained that she gave the wrong details (she thought it was a 1.4TDi) and could she get a quote for the 1.9 instead, honestly expecting  it to be less (much lower bhp on the 1.9). Lady came back and said it would be £40 MORE but not to worry as the paperwork hadn't been sent out so at least she wouldnt get charged for that. Jeeez, thanks for that.

My wife then said no, we can get the same for £200 so i'll cancel the policy. The womans attitude changed completely. 'You do realise we will charge a £30 admin fee if you cancel and charge you for the 2 days you were insured', thats fine Zoe said, she had already paid an £80 deposit! Then, she informed Zoe that if the paperwork has been sent out she would HAVE to be charged a lot more. Zoe took great delight in telling her she had already said the paperwork hadnt been sent out.

So, thats cancelled, new policy in place for £207 and Lancaster are well and truely never going to recieve another penny from me or anyone in my family. What a shower of s**ts!!!!!

[pscocoa]

Well done. Had few run-ins with Norwich Union over the years and got Ombudsman involved - just need to persevere on these things and keep calm

[Banjax]

when they cancelled your initial policy to give you a new one on the Polo, didn't they offer you a refund for the original policy (if you paid up front)? would have to be a full refund with no cancellation fee too as they're cancelling the policy, not you.

the whole "we need to set up a new policy" sounds like a scam for the person on the phone to rack up a sale on a new policy - i'll bet the ombudsman would be very very interested in this - give them a call m8 

in fact if you follow lancasters logic, if you start a policy with no NCD, change car every 11 months or so (i wish) you could be with them 20 yrs and never build up any NCD as they keep giving you a new policy! - whole thing stinks imo

[Vamps]

Glad you got it sorted...........

[Amigo]

I use Lancaster to insure my classic cars, 1961 Ford Consul :- £101 fully comp with 3 hgv points declared. £17 charge to change cars. I insure the Beastie with Budget as Lancaster wanted more...It is a minefield & i agree with not staying with any given company for too long.