Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[SJKOO01]

Decided to upgrade my mobile phone today, after reading lots of information regards to the actual phone I wanted, and for my needs Orange payg seemed the best deal.

Anyhow, went to activate it online, no joy as message saying they have 'technical problems', so phoned the number to activate it.
Not impressed, got an Indian chap that I could hardly understand, and think he had trouble understanding me as well, and started to sigh a lot, in a 'not really interested'.  Then says can't find my address...., can't find postcode..., then says sorry having trouble with the computer system, bear with him... etc etc, and after a brief amount of time cuts me off   :-/.
He's got the number of my mob, but hasn't either phoned me back to help get me activated.

Still with my original provider, so may end up getting my phone unlocked if I can, and go with the provider that I had.  Okay so the calls maybe a little more expensive, but least I never had any issues with them :-? .

As a new customer with Orange, I'm not ruddy impressed with them already  .

Right, I've had my rant, and wondering what ever happened to customer service ??   

[tidla]

orange, vodafone, virgin cable, all india.

o2 a bit more expensive but uk call centre and on business calls answered no queue.

[waspy]

orange, vodafone, virgin cable, all india.

o2 a bit more expensive but uk call centre and on business calls answered no queue.

Not all Orange CS are in India or where ever :-/

I'm on contract & PAYG with Orange, it's hit & miss if you get someone British or not.
If i get some one i don't understand i just hang up & re-dial

[VXL V6]

Contract Orange is UK call centre I believe, PAYG ones never are!

[SJKOO01]

orange, vodafone, virgin cable, all india.

o2 a bit more expensive but uk call centre and on business calls answered no queue.

Not all Orange CS are in India or where ever :-/

I'm on contract & PAYG with Orange, it's hit & miss if you get someone British or not.
If i get some one i don't understand i just hang up & re-dial

I may just try the above tomorrow when I'm calmer, otherwise I may say something that will upset the next c.t. in my firing line.

Just need to now do some research to see if it is possible to unlock my model of phone should I have no joy with Orange, as I think the phone itself is impressive compared to my old brick Nokia 

[Amigo]

I've been with orange for donkeys years other than a brief disaster with 3 a few years back. They've been as good as gold with me. My present contract is 300 texts, 800 cross network minutes, unlimited landline minutes & dongle for the lappy, £26 a month. I never use anywhere near my call/text allowance & only have a Nokia 6301 handset but i'm not a phone person so it suits me fine.

[maria]

I'm with vodafone and have no prob's with there service and I have a contract phone and a good deal too, i got the nokia 6700 and its a good phone

[pedroMV6]

I've been with Orange for years and their call centre is in the UK - well, the North East I think!

Always pleasant, friendly and things get sorted whenever I've been in touch with them.

[tidla]

I'm with vodafone and have no prob's with there service and I have a contract phone and a good deal too, i got the nokia 6700 and its a good phone

i considered vodafone at renewal time so i phoned customer service to see what i got. india.  straight forward problems are scripted off a card, anything more taxing, your screwed.

[maria]

I'm with vodafone and have no prob's with there service and I have a contract phone and a good deal too, i got the nokia 6700 and its a good phone

i considered vodafone at renewal time so i phoned customer service to see what i got. india.  straight forward problems are scripted off a card, anything more taxing, your screwed.

Well I have been with vodafone for the past 15 yrs as a contract customer and I have never had any complaints and they have always been very helpful when i have phoned up to renew my contact and they even text me to say thank you for my custom and they value my custom too, so i wouldn't go else where and i will always stay with fodafone because i am very happy being with them, so they must being doing something right and giving me a good service, and i have just renewed my contract and got a very good deal, I get 600 mins and unlimited texts to any network all for £19 a month now i think that a very good deal  and the phone i have got would cost you £209  as a pay as you go phone and its a lovelly phone to use

[tidla]

no reply from virgin customers...

contract seems to get better service it seams.

[maria]

no reply from virgin customers...

contract seems to get better service it seams.

yes you do Tapper , Thats why I have been with fodafone for the past 15 yrs.

[pscocoa]

orange fine with me for customer service these last 3 years or so - used to be dreadful. I think you just got unlucky.

[tidla]

no reply from virgin customers...

contract seems to get better service it seams.

yes you do Tapper , Thats why I have been with fodafone for the past 15 yrs.

your vodafone contract customer and happy, not a virgin customer?

[maria]

no reply from virgin customers...

contract seems to get better service it seams.

yes you do Tapper , Thats why I have been with fodafone for the past 15 yrs.

your vodafone contract customer and happy, not a virgin customer?

No and I'll never will be, I have always been with fodafone, are you with virgin then :question