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[redelitev6]

Son was coming back from London to Newcastle last night on the 9.00pm train due in at 00.40 ,they had a power failure near Doncaster and had to wait to change to a diesel unit,he gets to Newcastle at 04.10( with muggins here waiting for him) any body know if he can get some compensation for the delay? i've tried ringing customer services but the're shut until moday! or is it a lost cause? 

[Peachy]

Ask Sethsmate, he WILL know

[Lizzie_Zoom]

It depends on how long the delay actually was.

If I remember correctly any delay of more than two hours attracts some form of compensation.  I advise you to go to your local railway station and ask for a compensation form for late running.

I did that on a number of occasions with Chiltern Railways, and got a handful of money off travel vouchers to cover the fare cost.

[Seth]

Son was coming back from London to Newcastle last night on the 9.00pm train due in at 00.40 ,they had a power failure near Doncaster and had to wait to change to a diesel unit,he gets to Newcastle at 04.10( with muggins here waiting for him) any body know if he can get some compensation for the delay? i've tried ringing customer services but the're shut until moday! or is it a lost cause? 

Get in touch with the TOC's Customer Services people on Monday - I presume it'll be GNER in this case.

Compensation is usually given in the form of Rail Travel Vouchers.
Beware though, if you present such a voucher for future rail travel which is greater than the value of the subsequent journey, then no change is given.

You should also bear in mind that if you board your train at a station where you had the opportunity to purchase your ticket prior to boarding, then only 'Standard Fares' are issued 'on-train'.
In such a situation, no discounted fares will be available from the conductor.

State your case to Customer Services during normal business hours, and you should be fine though.
They will be aware of any delays, such as were incurred in your case.
 

[Elite Pete]

I think its a legal requirement now that if a train is late by 2 hours or more, compensation is payable

[redelitev6]

  Thanks for all the advice , he got the cost of his single ticket back ,not a fortune £27.50 !, but it all ads up! thanks again peeps 

[tidla]

stop ya moanin.

[zirax]

stop ya moanin.

Ah, the 7:49 into Liverpool Street, I recognise it well 

[waspy]

Or when your train doesn't stop were you need it to, this is what you do

[media]http://www.youtube.com/watch?v=3Nm5kGok-l8[/media]

[Peachy]

Or when your train doesn't stop were you need it to, this is what you do

[media]http://www.youtube.com/watch?v=3Nm5kGok-late[/media]

Either I am having a Stevie Wonder moment or there is no pic here

[waspy]

Or when your train doesn't stop were you need it to, this is what you do

[media]http://www.youtube.com/watch?v=3Nm5kGok-late[/media]

Either I am having a Stevie Wonder moment or there is no pic here

The vids taking a long time to load