I'm considered quite an expert on bank charges and debts and stuff [1]:
The charges are set at £12 because that is what the Financial Ombudsman Service says that at that rate or less, they will not *automatically* consider the charge as "disproportionate".
There is statute law which states that the penalties for breaking the terms of the contract cannot be more than the actual costs incurred by the aggrieved party.
So BY LAW a bank or credit card cannot charge you more than it actually costs them.
This is the basis behind the "claim back your bank charges" adverts.
If anyone is having problems with debts, or finance houses in general, I HEARTILY recommend
www.consumeractiongroup.co.ukIt's a forum (much like this) with free advice, letter templates etc.
I couldn't find the current figure at a quick glance, but they claim to have helped reclaim £1.5M (?) in bank charges.
and this:
http://www.consumeractiongroup.co.uk/forum/showthread.php?131409-Cheekiness-towards-a-DCA&highlight=cheekiness+towards+a+DCAis worth a read if you're getting phone calls from DCA (debt collecting a
rsgencies
[1] mainly by me :.) [2]
[2] but I have reclaimed about 30k in bank charges and missold PPI for both myself and family members - as well as getting a 20K loan written off...