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Author Topic: Thats embarrassing...  (Read 1861 times)

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TheBoy

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Thats embarrassing...
« on: 07 January 2011, 18:23:03 »
My credit card got refused earlier  >:(

The useless idiot at Santander who has put me on hold cannot explain why, only 'try again tomorrow'
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hotel21

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Re: Thats embarrassing...
« Reply #1 on: 07 January 2011, 18:24:14 »
Try tomorrow is not a lot of use when paying a bill, is it....

Eejits....   :-X
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Gaffers

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Re: Thats embarrassing...
« Reply #2 on: 07 January 2011, 18:27:03 »
Had similar with my Barclaycard yesterday, turns out the chip was damaged.  New card on it's way
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Kevin Wood

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Re: Thats embarrassing...
« Reply #3 on: 07 January 2011, 18:30:47 »
Quote
Try tomorrow is not a lot of use when paying a bill, is it....

Eejits....   :-X

Looks like the curry house have got a volunteer to do the washing-up tonight. ;)

Kevin
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Andy B

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Re: Thats embarrassing...
« Reply #4 on: 07 January 2011, 18:44:40 »
Quote
My credit card got refused earlier  >:(

The useless thingy at Santander who has put me on hold cannot explain why, only 'try again tomorrow'

When I had my debit card refused at Costco a couple of years ago I phoned India Abbey. I failed the security check cos I couldn't recall the last transactions on my account, even though I could tell him how much I was paid each week, when it was paid in & who paid me and then the tw@ put the phone down on me!!!!  >:( >:( >:( >:(. I moved my mortgage from them years ago to Bradford & Bingley  :-? only for Santander to buy them too.
Every time I need to phone them I come off the phone swearing that I'll move banks but ....... that's as far as I get.  ::)
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Lizzie_Zoom

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Re: Thats embarrassing...
« Reply #5 on: 07 January 2011, 18:48:10 »
I have every sympathy with you TB!

I have been there, done that, worn the t-shirt with Santander, and Abbey previously! ::) ::) ::)

They are useless, robbing (if you let then) blighters, and I no longer use them as my main bank >:( >:( >:( >:(.   Just use them now to pay my DD's!! :D :D :D :D ;)  They do all the work for nothing! :y
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TheBoy

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Re: Thats embarrassing...
« Reply #6 on: 07 January 2011, 19:19:00 »
Useless rather breakwits.

They claim to have no record of the transaction, but can see a declined transaction for that amount on their system...   ...now I know I'm not that bright, but how can they see it on their system, yet deny that the transaction was attempted  :-?

Their answer is because it worked earlier in the day, it MUST be a fault with the shop....  ....my reply about it reached their system, because they can see it (and the fact the clearing house confirmed it was a refusal) falls on deaf ears.


More worryingly is the £505 that I know nothing about, which they aren't concerned about...
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FoxyV6

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Re: Thats embarrassing...
« Reply #7 on: 07 January 2011, 19:26:49 »
i used to be with Santander, (before that when they where B&B) got charged left right and centre for a mistake THEY made on my account, so left. ive switched to NatWest, the people in their are so pleasant as well
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Andy B

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Re: Thats embarrassing...
« Reply #8 on: 07 January 2011, 19:37:55 »
Quote
....
Their answer is because it worked earlier in the day, it MUST be a fault with the shop....   .....

That's the situation I ended up in. The bank said it was Costco, Costco said it was the bank or my card.
I dug my heels in in the end & managed to buy what I'd wanted.  :y :y
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russ0205

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Re: Thats embarrassing...
« Reply #9 on: 08 January 2011, 01:05:16 »
Hard cash thats the way to go and don't trust money grabbing banks  :y :y
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feeutfo

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Re: Thats embarrassing...
« Reply #10 on: 08 January 2011, 01:35:52 »
Complain to the bitter end and get compensation from the bank! Every tome a financial institution cocks up your entitled, take it to the ombudsman if you have to. Usually they (the bank) are so disorganised you win by default as they can't prove their case or fail to respond at all.
« Last Edit: 08 January 2011, 01:37:13 by chrisgixer »
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al brown

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Re: Thats embarrassing...
« Reply #11 on: 08 January 2011, 03:04:38 »
If my better half doesnt use her barclay card for a week the next transaction gets refused every time (but only on one account, never the other one).
I have never told them I am going away overseas and when I use it in afgan I can log transaction in 3 countries (Holland USA and afgan) in  less than an hour and they never question it.
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Plomien

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Re: Thats embarrassing...
« Reply #12 on: 08 January 2011, 08:31:46 »
They should be able to advise why the transaction has been declined in most cases unless the card payment system you are making the payment with is fubar, which happens sometimes and shows the payment declined because it can't communicate with the host bank and the attempt cannot be seen.
I hope that makes sense :y
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Re: Thats embarrassing...
« Reply #13 on: 08 January 2011, 08:34:49 »
Quote
My credit card got refused earlier  >:(

The useless thingy at Santander who has put me on hold cannot explain why, only 'try again tomorrow'

Use a proper bank.
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cem_devecioglu

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Re: Thats embarrassing...
« Reply #14 on: 08 January 2011, 09:41:30 »
friday night , when I used my credit card at the gas station, the password entering device had a problem.. one of the numbers was sticking and repeating itself..
I was nearly kicking his ars* , he changed the device ;D
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