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Author Topic: SCARY TERMS and CONDITIONS  (Read 884 times)

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Varche

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SCARY TERMS and CONDITIONS
« on: 20 February 2011, 22:22:55 »

Here is a section of a company that does PSTN forwarding VOIP 's T and C's relating to termination.

looks promising but to register , you have to agree to their Terms and Conditions. I reproduce below just one of the clauses - it's worth reading (I've highlighted certain bits!)

TERMINATION

DID Logic maintains a clearly defined termination policy. Any behavior that can be interpreted as insulting, rude, vulgar, desecrating, or showing disrespect will be followed by an instant account termination and a lifetime IP address ban. Examples of such behavior include, but are not limited to, using foul language in email or telephone correspondence, or posting false, misleading or unfair statements related to DID Logic anywhere on the public Internet. DID Logic lacks the resources and the intention to enter into any public arguments due to our focus on service quality and assistance to legitimate customers. Any behavior that can be interpreted as frivolous will result in instant account termination and a lifetime IP address ban. The "frivolous" behavior includes, but not limited to, making repetitive requests regarding the same issue that has been already addressed, using all capital letters in the email subject, threatening DID Logic staff, trying to act scandalous and attempting to show disrespect. The verb forms “trying to” and “attempting to” are used because there is no option to remain in continuous state of being scandalous or disrespectful while simultaneously being a DID Logic user; you will be immediately terminated after you attempt to engage in this behavior. There is no refund, full or partial, after account termination. In the event of account termination, you are no longer subject to all other sections of Terms and Conditions except this section ("Termination"). We may or may not refer you to this specific section of Terms of Service after termination has occurred, or answer any email or telephone calls made by you, or otherwise respond to your attempts to make contact. You agree to read this entire agreement carefully, and you agree to be bound by all sections of this Agreement including the "Termination" section. DID Logic is designed to offer the best VOIP service technically attainable on our planet as of early 21st century. Our vendors are carefully selected from only the best qualifying carriers and our engineers dedicate a significant portion of their lives to ensure DID Logic operates flawlessly. We do not provide any services not mentioned in this Agreement. Psychological counseling, life advice, casual chat and other forms of personal services are not offered. You will be terminated if you approach us with any of such requests. You will be terminated if we determine you may be presently seeking such services, or that you may be potentially inclined to seek such services in future. You will be terminated if we determine, at our sole discretion, that you are attempting to register for purposes of creating negative publicity through usage of information made available to you after the registration. Due to the limited resources and our complete and unconditional dedication to maintain service quality, DID Logic staff will not tolerate abuse, behavior related to entertaining yourself with the free trials, and attempts to start conversations about anything unrelated to the technical nature of the service. If you start dispute(s) with our payment agents and we determine the nature of such dispute(s) to be frivolous, immediate termination will follow. If you provide questionable identification copies, or passport copies clearly produced using Google image search or imaged that were altered using a graphic editor, you will be terminated. If you create multiple accounts that clearly belong to the same person, you will be terminated.

Wow! They won't be getting any business from me!  If anyone would like to see the full document, it's at: https://didlogic.com/terms

They won't need a call centre just one "Arnie" to do the terminations ;D ;D ;D
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bluey

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Re: SCARY TERMS and CONDITIONS
« Reply #1 on: 21 February 2011, 11:33:14 »

That was one badly worded set of terms and conditions!  ;D

I think I can see the sentiment behind what they are trying to say as it mostly centres around abuse of staff and their reason for being available, but but bits like throwing a subscriber off for criticising the service is dumb.  As for trying to impose a life ban on an IP address, that could bite them in the bum with dynamic ranges.
« Last Edit: 21 February 2011, 11:33:37 by bluey »
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Kevin Wood

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Re: SCARY TERMS and CONDITIONS
« Reply #2 on: 21 February 2011, 13:23:11 »

That's such an appalling bit of writing that I can't see any of it being applied in law. It would be ripped up and laughed out of court if it got that far.

Speaks volumes about their attitude towards their customers though.

Kevin
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tunnie

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Re: SCARY TERMS and CONDITIONS
« Reply #3 on: 21 February 2011, 16:49:28 »

Lifetime ban on your IP?  ;D ;D ;D ;D ;D
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PhilRich

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Re: SCARY TERMS and CONDITIONS
« Reply #4 on: 21 February 2011, 16:58:46 »

'Big Brother' needs to go back to School methinks, or at the very least employ a Document Drafter who understands Syntax  ;D
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