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[tidla]

ordered two items from e bay within a day of each other.

a week passed no show so emailed the seller for the track details.

one was prompt no probs the other a lying towrag and took an ebay case to get the info, i digress.

i have £200 of parcels which have been signed for.. but not by me or anyone else in the household.

i have phoned royal mail and opened a missing parcel case with them.

the question is, where do i get monies/ replacement goods from and how soon?? ebay or royal mail. :-?

[mantahatch]

I would start by notifying ebay that your parcels have not arrived. And if you have paid by paypal start a paypal dispute with them.

Follow there instructions and it should become clear what to do.

If you posted the seller a cheque or any other payment maybe very difficult for you.

Good Luck

[tidla]

do i need the results of the postmortem from the royal mail before the paypal route. (both items paypal)

[Big_Al]

much better chance of a result as you paid by Paypal 

[mantahatch]

do i need the results of the postmortem from the royal mail before the paypal route. (both items paypal)

I don't think so. It should be up to the seller to prove he posted it. Ebay/paypal will open a case and the seller will be able to comment on what you  have said, and you will be able to comment on what the seller said. Eventually ebay will decide who is at fault (usually seller, rightly or wrongly) and refund you. It does take a while though.

[mantahatch]

Try starting here http://resolutioncentre.ebay.co.uk/ hope link works.

[TheBoy]

Start a paypal dispute - you only have a certainwindow to start this

[aaronjb]

do i need the results of the postmortem from the royal mail before the paypal route. (both items paypal)

I don't think so. It should be up to the seller to prove he posted it. Ebay/paypal will open a case and the seller will be able to comment on what you  have said, and you will be able to comment on what the seller said. Eventually ebay will decide who is at fault (usually seller, rightly or wrongly) and refund you. It does take a while though.

If the post office are providing signed proof of delivery, I think that counts as proof it was posted.. just lost somewhere after that :-/

[tidla]

both items posted and signed for at exactly the same time and signature. postmans or some cretins.

i think the RM have took both items to the wrong address.

[aaronjb]

both items posted and signed for at exactly the same time and signature. postmans or some cretins.

i think the RM have took both items to the wrong address.

That's happened to me before now.. luckily it was something I'd bought from a decent seller (who posted a replacement no questions asked)

[Danny]

do you have access on Royal Mail's website to the copies of the signatures?

log into your paypal and ebay and double check the addresses are correct, it's been known that hackers on people's ebay and paypal sometimes change only the delivery address, as it takes a long delay of parcels before a victim becomes aware

if your address is right, and the parcels have been signed for, get in touch with royal mail, as its most likely an internal problem, either a postman delivering elsewhere, or a postman stealing them, or the postman being intercepted by a "helpful" neighbour of yours claiming they can accept parcels on your behalf

[Vamps]

Our postie is great with parcels that have to be signed for when we are at work, he signs for them himself and leaves them in the porch....

[bertiecbx550]

our postie can`t even be arsed to tell you he`s left em behind the recycle bin till you go to put the bins out!!!....... need to be a bloody mind reader with this postie 

[aaronjb]

our postie can`t even be arsed to tell you he`s left em behind the recycle bin till you go to put the bins out!!!....... need to be a bloody mind reader with this postie 

Mine does that, too.. twice I've gone out a few days later and thought "Oh! A parcel!" .. good job I live down a quiet little road with no through traffic, eh? (and the bins are out of the rain)

[Danny]

officially, they have to be delivered as addressed, signed for at said address if needs be, and NOT left hidden behind bins, or left with neighbours