Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[tidla]

a follow on from this,

http://www.omegaowners.com/forum/YaBB.pl?num=1300482300

royal mail said "its signed for, and the driver cannot remember.

ebay have sided with the seller as" he has proof of delivery"

the police dont want to know unless contacted by the royal mail , something about being a civil matter.

£150 item sent recorded, i believe even going thru a royal mail claim process the max payout is £41?

the case has been ecalated to the postal review panel, i am expecting the same lack of effort response.

other that knocking on all the neighbours door bearing a shotgun..

what else can i do??

[bigegg]

do you have the seller's address?

if so, letter asking for full reimbursement, or you will take him to court in "14 days" - give a date.
on that date - small claims court

can be done online.

chances are he will pay up as soon as he gets the summons.
pretty much an open and shut case as he sent it by an unsuitable method.
You have the signature?
and it's not yours?

it's down to balance of probabilities - it's just a matter of who the judge believes.
and since it was sent by an insecre method...

[bigegg]

ps.
the seller has the contract with royal mail, not you - so it's up to him to chase RM for his £41

[Taxi_Driver]

a follow on from this,

http://www.omegaowners.com/forum/YaBB.pl?num=1300482300

royal mail said "its signed for, and the driver cannot remember.

ebay have sided with the seller as" he has proof of delivery"

the police dont want to know unless contacted by the royal mail , something about being a civil matter.

£150 item sent recorded, i believe even going thru a royal mail claim process the max payout is £41?

the case has been ecalated to the postal review panel, i am expecting the same lack of effort response.

other that knocking on all the neighbours door bearing a shotgun..

what else can i do??

Sounds like postie signed for it.....and its been nicked of your doorstep.... 

[Danny]

there is a loophole but before i go into that...

have you asked Royal Mail for a copy of the signature? i'm pretty certain this MUST be made available to you on request even if it's not apparently available online, RING THE LOCAL OFFICE ON A DAILY BASIS, give them grief (in a nice way!)

have you asked the seller to confirm the address the package was sent to??

was the listing clear that the shipping method would only be recorded delivery?

The loophole is basically that if you agreed that recorded delivery was sufficient, then £41 is all royal mail would be likely to pay out

The seller would have to make the claim as they will have the proof of postage, and they will only be obliged to refund you once Royal mail have refunded him, and that again may only be up to £41

I would suggest (to anyone actually) when buying anything of any value, request in advance of purchase that the seller uses Special Delivery to send it, even if it means you pay a little extra postage

[tidla]

yes i have seen the signature and the delivery address from the tracking code on line.
yes its stated that postage is 1st class recorded, which when purchasing didnt realise it meant jack all.

small claims seems the way..

[Andy B]

........
have you asked Royal Mail for a copy of the signature?.......

A signature on one of those stupid electronic pad could be from anyone  :-?. They're horrible things to use. 

[Ken T]

there is a loophole but before i go into that...

have you asked Royal Mail for a copy of the signature? i'm pretty certain this MUST be made available to you on request even if it's not apparently available online, RING THE LOCAL OFFICE ON A DAILY BASIS, give them grief (in a nice way!)

have you asked the seller to confirm the address the package was sent to??

was the listing clear that the shipping method would only be recorded delivery?

The loophole is basically that if you agreed that recorded delivery was sufficient, then £41 is all royal mail would be likely to pay out

The seller would have to make the claim as they will have the proof of postage, and they will only be obliged to refund you once Royal mail have refunded him, and that again may only be up to £41

I would suggest (to anyone actually) when buying anything of any value, request in advance of purchase that the seller uses Special Delivery to send it, even if it means you pay a little extra postage

Isn't there due diligence ?. Royal Mail have to use Due Diligence in delivering the parcel to the required address and obtaining a signature proving the fact. Else the error is theirs. They should have a record of where it was sent to (post code) on the recorded receipt slip given to the seller at the post office, this will prove it was sent to the correct place.

Royal Mail here are pretty good, ok the occasional letter Posty gets his lane and close mixed up, but everything else has been spot on. I agree about these write on pads, not easy to be legible, perhaps they should take the person's name as well. 

Ken

[Danny]

yes i have seen the signature and the delivery address from the tracking code on line.
yes its stated that postage is 1st class recorded, which when purchasing didnt realise it meant jack all.

small claims seems the way..

was the signature recognisable as yours or a family members? and was the address correct?

if the signature is wrong and the address is right, get back onto royal mail and complain that you have a dodgy postman

[bigegg]

Royal Mail *don't* have a contract with the receiver.
only with the sender.

[rikki_essex]

Also when they get some one to write their signature they have to take there surname aswell. And surly if the postman hasnt delivered it to your house then he must recored where he delivered it to. Go online to the royal mail website and go through to customer services and raise it through there.

[bob.dent]

I don't know if it's the "done thing" but at the flats where I live, we have been asked twice recently to sign for parcels for neighbours because they wern't at home and one of the neighbours wasn't even on the same floor! One of the parcels was a brand new top of the range DVD player/recorder that was in the manufacturers box with the shipping labels stuck straight onto it without any additional wrapping to disguise the contents. If I was dishonest, I could have easily signed for the parcel in a false name and told the neighbour it hadn't been delivered to us and it would have been my word against the delivery driver. I can easily see how you've ended up in your predicament!!

[Danny]

I don't know if it's the "done thing" but at the flats where I live, we have been asked twice recently to sign for parcels for neighbours because they wern't at home and one of the neighbours wasn't even on the same floor! One of the parcels was a brand new top of the range DVD player/recorder that was in the manufacturers box with the shipping labels stuck straight onto it without any additional wrapping to disguise the contents. If I was dishonest, I could have easily signed for the parcel in a false name and told the neighbour it hadn't been delivered to us and it would have been my word against the delivery driver. I can easily see how you've ended up in your predicament!!

in our office we're told under NO circumstances leave parcels with neighbours, dont leave behind bins, dont hid them in sheds

i feel like i'm the only person who follows the rules

[Taxi_Driver]

I don't know if it's the "done thing" but at the flats where I live, we have been asked twice recently to sign for parcels for neighbours because they wern't at home and one of the neighbours wasn't even on the same floor! One of the parcels was a brand new top of the range DVD player/recorder that was in the manufacturers box with the shipping labels stuck straight onto it without any additional wrapping to disguise the contents. If I was dishonest, I could have easily signed for the parcel in a false name and told the neighbour it hadn't been delivered to us and it would have been my word against the delivery driver. I can easily see how you've ended up in your predicament!!

in our office we're told under NO circumstances leave parcels with neighbours, dont leave behind bins, dont hid them in sheds

i feel like i'm the only person who follows the rules

I think you must be one of the few, Danny 

Even my postie signs for parcels himself and leaves them behind the wheelie bin.....only prob is when he's not working, the replacement makes me go to the sorting office to pick it up 

[Danny]

I don't know if it's the "done thing" but at the flats where I live, we have been asked twice recently to sign for parcels for neighbours because they wern't at home and one of the neighbours wasn't even on the same floor! One of the parcels was a brand new top of the range DVD player/recorder that was in the manufacturers box with the shipping labels stuck straight onto it without any additional wrapping to disguise the contents. If I was dishonest, I could have easily signed for the parcel in a false name and told the neighbour it hadn't been delivered to us and it would have been my word against the delivery driver. I can easily see how you've ended up in your predicament!!

in our office we're told under NO circumstances leave parcels with neighbours, dont leave behind bins, dont hid them in sheds

i feel like i'm the only person who follows the rules

I think you must be one of the few, Danny 

Even my postie signs for parcels himself and leaves them behind the wheelie bin.....only prob is when he's not working, the replacement makes me go to the sorting office to pick it up 

he's the one guaranteeing you get your parcel, as opposed to opportunist passer-by spotting it behind your bin and taking it