Sony aren't interested in protecting its customers. Never were in recent years.....
Agreed. I used to like some Phony products. I wouldn't touch anything they make with a barge pole these days.
They used to make some quality stuff. Some of their audio and video gear used to be very nicely made.
You obviously had to avoid the products that try to lock you into their overpriced, proprietary form factors for which they would later have you over a barrel - mini disc and those cr@p memory sticks being two examples.
I had one of their rubbish car stereos with the incessant beeping if you didn't remove the face plate - except that the faceplate wasn't rigid enough to stop the LCD display getting mullered when you removed it. Their response? You've dropped it.
The current Sony CRT TV has done almost 10 years with "only" one repair, but it won't be replaced from their product range.
Oh, and don't get me started on the Vaio company laptop that I inherited. 
Kevin
I have noticed some of the quality drop, however Minidisc I think was fantastic, and worldwide was surprisingly popular, lots of makes as well (Pioneer Sharp Panasonic). I got MD for the car as my tapes were useless and it was easy to get LPs on to them. My car MD player is pretty old (first had it in a Carlton) and is better build quality than the flimsy CD changer (I bought second hand).
Part of the problem with Sony is chasing the mass market. So if it is cheap and has a Sony badge it will be no better than anything else at that price point.
However when it comes to buying things I will consider a large number of makes and pick the most suitable for US.
There are market segments they were leaders in and ones they still are.
If I wanted a PMP there are a few makes I would want, but sound quality would be top - I have noticed that the Walkmans still work here.
TVs cheap - no thanks - I dislike cheap TVs, hence when we bought one the only ones I actually liked most I could not afford (Pioneer used to do lovely plasmas - actually one of the few Plasmas I thought looked good). Saw lots of LCDs running off HDMI split feeds, one shop had 4 TVs and 2 were bad 2 good, same make, same size, different pices and resolutions.
In the end the only TVs I could afford and what we liked at a largish size, was what we bought a W series Sony.
Now I am getting a dilemma.
My AV receiver is pretty old 12 years approx, but is suffering from a right front dropping out. Fixed by short blast of high volume.
I will try a resolder first but is it worth repairing?
Can I find a new one I like which I could afford (most look tacky now)?
It was better than both its predecessor and its replacement.
To be honest I can't afford premium stuff so will come down to auditioning the middle market kit again.