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Author Topic: Great Customer Service  (Read 648 times)

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tunnie

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Great Customer Service
« on: 30 August 2011, 14:24:51 »

I have one of these in my flat:

http://www.orbitsound.com/product.asp?id=3

Its provides a great sound during films, much better than TV speakers. Works nicely when kicking ass in Call of Duty  :D

The remote stopped working, I think it got stepped on, but no damage could be seen. Circuit board appeared intact when removed, new battery also no good.

I rings up:

Me -"Yeah my remote to my T12 soundbar is broken, can I buy a new one?"

CustomerService - "Sure, I'll send you one at no cost Sir, whats your address?"

Me - Gives Address

CustomerService - "That will be going First Class post today"


Can't knock that!  :y :y



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STMO123

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Re: Great Customer Service
« Reply #1 on: 30 August 2011, 14:55:20 »

I've had this happen a couple of times, must admit I was quite taken aback. Gives you a warm feeling, a bit like when I wet myself.
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Richie London

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Re: Great Customer Service
« Reply #2 on: 30 August 2011, 14:58:45 »

that looks nice master tunnie. ive been looking for something decent but everything seems to have the poxy gayplayer or gayphone slot in them.
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tunnie

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Re: Great Customer Service
« Reply #3 on: 30 August 2011, 15:03:03 »

Quote
I've had this happen a couple of times, must admit I was quite taken aback. Gives you a warm feeling, a bit like when I wet myself.

I know, I had my Visa card at the ready :o

Quote
that looks nice master tunnie. ive been looking for something decent but everything seems to have the poxy gayplayer or gayphone slot in them.

Given the amount of iPods/iPhones sold manufactures would be crazy to limit their market by not including one.

You can of course not use it richie, its not obvious it has one. I connect it Optically to my TV, it picks up which ever source I have that on. TV/Xbox/Media Centre/iPhone/Aux  :)

It gives a decent surround sound attempt, its clearly not as good as one with speakers which actually sit behind you. But I wanted a clean setup without wires going everywhere  :y
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Field Marshal Dr. Opti

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Re: Great Customer Service
« Reply #4 on: 30 August 2011, 15:57:46 »

Quote
I have one of these in my flat:

http://www.orbitsound.com/product.asp?id=3

Its provides a great sound during films, much better than TV speakers. Works nicely when kicking ass in Call of Duty  :D

The remote stopped working, I think it got stepped on, but no damage could be seen. Circuit board appeared intact when removed, new battery also no good.

I rings up:

Me -"Yeah my remote to my T12 soundbar is broken, can I buy a new one?"

CustomerService - "Sure, I'll send you one at no cost Sir, whats your address?"

Me - Gives Address

CustomerService - "That will be going First Class post today"


Can't knock that!  :y :y






.......they could have sent you £1000 for your inconvenience ,too. ::) ::) ::) :)
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