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[Bionic]

Why is Sky Customer Services so poor? Here goes why... I always pay my subscription online and in advance of the due payment date without fail. Yet today, again, I have just received yet another letter from Sky telling me that "there is £0.00 overdue on your account and your services may be suspended".
Am I going daft or is Sky completely of its track and now so inefficient that reality is but a dream for them?
It seems that for some strange reason best known to the idiot Denise Allan who signs the letters, without actually checking the facts, that English is a struggle for her to understand. To be fair though I did ask if she would like me to communicate in another language that she could understand and got no reply.  No surprise there 
Thankfully we are out of the minimum contract period and have 3 FreeSat boxes plus Freeview on all sets too so losing Sky will mean absolutely nothing to us if they do suspend it. The only loser will be Sky who lose a customer and so the monthly fees for 3 boxes etc.
Point is are we the only ones who are receiving crap like this from them? Its a bad reception service when the weather is bad in Scotland and we lose the signal but are expected to pay in full anyway. Why doesn't FreeSat or DTV Freeview suffer from this problem too cos we get a fully uninterupted signal at all times whatever the weather from them both?
The more I think about it we would be better of each month by dumping Sky now anyway...what thinks??

[mantahatch]

They are pretty poor. If it was not for the music channels I would dump it in a nano second. And yes reception is poor in Southampton area aswell. It must be dodgy equipment in my book.

[Bionic]

I reckon that Sky has been far too greedy over the years and have grown too big for their expertise and the customers have been thrown a bum deal judging by their latest gimick of telling us all that through the goodness of their hearts they have frozen prices for a year!
Do they really believe we will swallow that load of bull?
Or was it because they are now losing customers hand over fist? Could it even be that FreeSat has now got them scared and the new Freeview DTV+ and the other new enhancements for free was the last straw that broke their back?
I hope so and I hope that it continues to bring Sky back to its old service where the customer counted as being a valued assett and not just another finance provider they could crap on at will. Most of all its the subcontinental accents that I cannot understand and it happens every time I call them with yet another problem. Makes me think that the signals come from Indian subcontinent now too. 

[jonnycool]

'We are freezing prices for a year' can be roughly translated as 'in a year we will be doubling our prices'

As you say, how stupid do they think we are?

[Kevin Wood]

Unlike paying the license fee, Sky subscription is entirely optional, so, if you don't consider it value for money, there's an obvious solution...

[tunnie]

'We are freezing prices for a year' can be roughly translated as 'in a year we will be doubling our prices'

As you say, how stupid do they think we are?

I think if Tesco froze price of every product for a year, you'd be happy 

[Martin_1962]

I am a fan (as is Entwood) of the Humax HDR Freesat box

[aaronjb]

Unlike paying the license fee, Sky subscription is entirely optional, so, if you don't consider it value for money, there's an obvious solution...

I should really ditch mine - £28 a month .. and I never turn the thing on 

Only keeping it for the inevitable switch of F1 to Sky next year, though I really should see if Virgin can get me those channels in HD so I'm only paying one subscription for TV that I barely use, instead of two!

[Martin_1962]

Unlike paying the license fee, Sky subscription is entirely optional, so, if you don't consider it value for money, there's an obvious solution...

I should really ditch mine - £28 a month .. and I never turn the thing on 

Only keeping it for the inevitable switch of F1 to Sky next year, though I really should see if Virgin can get me those channels in HD so I'm only paying one subscription for TV that I barely use, instead of two!

RTL will be used here - just need to sort a dish

[STMO123]

Sky are not losing customers 'hand over fist', on the contrary, they added tens of thousands last year.

[aaronjb]

I don't like having one disk on my house, though, Martin - let alone two (Or, I suppose, a motorised dish..)

[tunnie]

Why not pay via direct debit? Saves lot of hassle.....

What exactly sucks other than you get some extra paper with no invoice amount?

[Auto Addict]

If everybody boycoted Sky, we'd soon have the major sports back on freeview TV, I personaly wouldn't give Sky the time of day or the money.

[tunnie]

If everybody boycoted Sky, we'd soon have the major sports back on freeview TV, I personaly wouldn't give Sky the time of day or the money.

So who would pay the millions for the rights? Cash strapped BBC? How would clubs get the millions to buy new players? There would be zero money in the sport, unless the club was Russian billionair owned.

[pscocoa]

A whole collection of points here:

1. Sky from an admin point of view was never a problem for me and no complaints.
2. From a customer service point of view in dealing with issues - yes it did suck for a long time and then got better.
3. Unfortunately in my case recently they misrepresented broadband performance and then tried some bully tactics to make me honour the balance of contract which I successfully resisted.
4. They pissed me off so much I cancelled everything and do not regret any of it - saving £80+ per month. I agree with others the content of Sky dipped but more importantly the quality of BBC and ITV improved - healthy competiton maybe??
5.  I am also now a fan of Humax HDR although it is not  as smooth in operationas the Sky system - but you are happy in the knowledge of saving a load of dosh
6. to Tunnie's point there are 2 aspects - Sky did tremendous stuff to free up and incentivise sport - however it has now gone too far and most football clubs are totally unsustainable and something that started in the right commercial direction has now gone t***s up in my view.
7. I have been thinking about the whole thing about rights to soccer matches  - TV cameras are at all the grounds but only a couple of matches a weekend are shown and BBC get the highlights. Sky obviously want to choke off competition - but they do gain revenue from say Virgin and BT Vision for permitting access to Sky Sports 1 and 2. Why can we not go a bit further and permit pay per view on free sat or other media by a deal which delivers further income to Sky from access to all matches that have been recorded - a collaboration between TV providers?

Something is clearly wrong with the huge costs to view Sport which people are progressively unwilling to pay - and a system which also leads footballers making excessive demands for wages which drives clubs out of existence. The loyal fans suffer .

The whole thing is now a mess with liquidaton of clubs a high possibility given the ropey finances. The FA etc needs to reassess where we are going with this lot but unfortunatley they are also creaming it in and the fans are faced with such massive gate entry prices.