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[Lizzie_Zoom]

Well over the last two weeks I have had the nearside rear bottom door corner welded, fitted two front brake pads, with sensors, that I had spare, had fitted 4 x Pirelli PZero Rosso 235/45 ZR 17 for £400 all in, pushed the car through it's MOT with no problems, and,the big news, the n/s rear door repaired under insurance!

The latter of course caused me to flip when the first route I took to repair the door, after the OAP hit it in a Sainsbury's car park, through Claimfast led to some prat of an insurance assessor classing it as "beyond economical repair"!!  He quoted that it needed a new door, and even a new n/s overtaking mirror part which hadn't been damaged or involved in the accident, being completely intact!!  Total cost they said was £1,700!!

My own insurance company Royal Sun Alliance then took over the claim and promised it would be repaired by a Nationwide Crash Repair Centre.  Today got the car back after some excellent customer care, with the total repair bill, being sent to the third party, standing at £492.17!!  No new door or overtaking mirror (as of course not required!!), an excellent finish, and completed on time!!

I am now mounting a complaint through the AA, which they have encouraged me to do, about Claimfast.  "beyond economical repair" indeed!!!  As I told them on the phone; total nonense and somebody must be on a fiddle somewhere!!

[bob.dent]

Well done Lizzie - good to see the motorist winning for a change and hopefully stick one up the chuff of Claimfast! Many motorists would have just accepted their assessment of beyond economical repair. Lots of decent cars get written off unnecessarily these days in my opinion.

[Auto Addict]

Good news

[Debs.]

Great news, Liz.....`stuck to your guns and got a nice result!

[Andy B]

...
 and somebody must be on a fiddle somewhere!!

.... as if!     
Perhaps someone took a fancy to your car and hoped you accepted their decision to write it off.     

[Lizzie_Zoom]

Thanks all!

Yes Andy I wonder what the motive is behind a garage over (allegedly) inflating an estimate; maybe the road worthy car / parts that is left is the attraction??  Anyway Claimfast have already acted on my complaint, which they say they fully accept and understand, and the management will be liaising with me as they investigate "to see if there are other cases of this type, with customers just accepting the assessors findings".   

[PhilRich]

Good Result all round Lizzie, well done!

[Varche]

Well done, result.

[Del Boy]

Any pictures of the work LZ? Glad it's sorted 

[Lizzie_Zoom]

Any pictures of the work LZ? Glad it's sorted 

Thanks Del.   Yes I will post some tomorrow.

[Vamps]

Good result, well done LZ...

[Captain Chaos]

Good news    Credit to your insurance company letting common sense play its part.

[Dishevelled Den]

Splendid news Lizzie - well done. 8-)

[bigegg]

Thanks all!

Yes Andy I wonder what the motive is behind a garage over (allegedly) inflating an estimate; maybe the road worthy car / parts that is left is the attraction??  Anyway Claimfast have already acted on my complaint, which they say they fully accept and understand, and the management will be liaising with me as they investigate "to see if there are other cases of this type, with customers just accepting the assessors findings".   

I'd be chasing them for costs - £9.25 per hour for wrtiting letters of complaint, couple of hours "researching" [1]
postage, telephone calls, lost time visiting garages, travelling costs.

Should be able to tot it up to £100 ish.

The "litigant in person" rates if it went to court are
40p per mile
9.25 per hour.
+ parking, postage, stationery, printing costs.
(I usually round it to £15 per letter).
If they balk over the costs, then that's ANOTHER letter at £15 (+ research time[1]).

[1] reading oof that is...

[Lizzie_Zoom]

Thanks all!

Yes Andy I wonder what the motive is behind a garage over (allegedly) inflating an estimate; maybe the road worthy car / parts that is left is the attraction??  Anyway Claimfast have already acted on my complaint, which they say they fully accept and understand, and the management will be liaising with me as they investigate "to see if there are other cases of this type, with customers just accepting the assessors findings".   

I'd be chasing them for costs - £9.25 per hour for wrtiting letters of complaint, couple of hours "researching" [1]
postage, telephone calls, lost time visiting garages, travelling costs.

Should be able to tot it up to £100 ish.

The "litigant in person" rates if it went to court are
40p per mile
9.25 per hour.
+ parking, postage, stationery, printing costs.
(I usually round it to £15 per letter).
If they balk over the costs, then that's ANOTHER letter at £15 (+ research time[1]).

[1] reading oof that is...

Indeed, I will be looking for compensation of at least £150!