We have a Morrisons very close by which I sometimes visit, not regularly because of the below.
1) They never have enough tills open, even on a Saturday morning there is only half of them open and the result is BIG ques.
2) You can never find anything and the shelves are always half empty.
3) They seem to operate a max IQ employment programme!
4) The signage is rubbish, above one till it says 'baskets, cash only'. The woman on the checkout maoned that nobody was coming to her, I said 'thats because your a cash only till' she replied 'ow no, I take cards to'....when I told her that perhaps the sign might be better if corrected I got abuse back!
5) Monday, Tusday, Wednesday and Saturday, they close at 8.00pm, I dont get home until 6.30pm (like many on our estate) and by the time I have had tea and got the kids in bed its almost 8.00 and the shop is shut!
So the above story does not surprise me one bit and its no wonder that they are not doing very well in the supermarket stakes. Our store was a Safway and although not great it was an order of magnitude better than Morrisons (who removed tills, shortened the opening hours and changed the layout)
I now drive 3 miles to Asda insead and our local little Coop is no doing a raoring trade of an evening!