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Author Topic: rac and the miggy elite  (Read 6558 times)

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Lazydocker

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Re: rac and the miggy elite
« Reply #30 on: 08 April 2008, 21:44:23 »
Don't just lay it on thick... Lay it on with a trowel... I can sense some for of compensation due from your insurance company, perhaps a free months insurance?  :-? :-? :-? :-? :-? :-? :y :y :y :y :y :y :y
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Whatever it is... I didn't do it

Marks DTM Calib

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Re: rac and the miggy elite
« Reply #31 on: 08 April 2008, 21:45:50 »
Quote
Don't just lay it on thick... Lay it on with a trowel... I can sense some for of compensation due from your insurance company, perhaps a free months insurance?  :-? :-? :-? :-? :-? :-? :y :y :y :y :y :y :y

Absolutely, you are currently driving a car in which the airbag safety system will not function (hence why the light is on).

You want at least your excess refunding.
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Big_Roger

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Re: rac and the miggy elite
« Reply #32 on: 08 April 2008, 21:51:22 »
Hi.
VERY DIFFICULT I KNOW !!

But you need to keep a cool head on this.

I know it's your car, BUT It's the insurance company problem, and it just may prove very expensive to fix. Keep record of who you speak to, what department, what time it was, and what they said.

Stress that their suggested repairer (RAC) whilst maybe OK replacing glass, seems incompetant to deal with elecronics fault they have caused, are not trained to repair air bag faults, and do not even have the equipment to do the job. As Marks DTM says, it needs Tech 2 to clear fault light, and they didn't even know that. Even the manager didn't know the whereabouts of the airbags !!

Point out this is a safety related problem and do they have any repairer on their list for this sort of problem. You need to be sure this airbag will operate under impact conditions
You must, (or at least be seen to) give them the opportunity to get it fixed.

Getting it fixed, and then sending them the bill is not the way at this stage. You need them to suggest to take it to VX to get fixed.

Remember, they don't know anything about your problem yet.

See what they say first, before the heavy threats.

Roger
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Be patient ! Something else will go wrong for you to fix if you wait long enough !!

Lazydocker

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Re: rac and the miggy elite
« Reply #33 on: 08 April 2008, 21:55:51 »
Definitely.

IIRCC they will be under no legal obligation to refund any payments you make in correcting the fault if you don't give them the opportunity to correct it themselves. By this I mean the insurers. Just make it clear to whoever you speak to at the insurance company that you wish the car to be seen by an approved repairer, not a glass company!
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Whatever it is... I didn't do it

amba

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Re: rac and the miggy elite
« Reply #34 on: 08 April 2008, 22:53:59 »
Hi Vista.
I have read your post with interest as a similar situation happened to me several years ago,won,t bore you with all details but from what you have said your complaint is with your insurance company as your legal contract is with them.
a) you have purchased a service /product from them  ie insurance with various benefits.
b)they have advised you to use their approved company for the repairs which you notified them of.
c)the repairs intotal have not been carried out by a qualified or competant person,therefore they are not corrected in full.
d)your insurance company by their actions have left you with a car that is not technically roadworthy,and as such they are now quite within their rights to reject any motor claim you may now have as your car is not in the same condition of saftey as it was when you took out your insurance cover.
I would contact your insurance company first thing in the morning and advise them that you require a hire car at their expense until your own vehicle is repaired of the faults that their agents have caused,by a suitable qualified mechanic,again at their cost,failing this you will be in contact with the insurance ombusdman and you will hold them resposible for all your costs.
I fully expect to read in the next few days that it is all resolved and back to normal,
Best of luck,but don,t forget you are the customer of the insurance company,not their agents.
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JonArgraig

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Re: rac and the miggy elite
« Reply #35 on: 08 April 2008, 23:10:54 »
Quote
Quote
Yup, no bags in the doors mate

Quite a fan of the RAC aren't you Jon?  ::)  ::)  :y :y

I wont have a bad word said about them... no point in repeting my self :)
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davlad22

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Re: rac and the miggy elite
« Reply #36 on: 08 April 2008, 23:14:51 »
Just go back and explain that as a critical safety feature, the airbag system needs resetting and checking at a vauxhall dealer!?!

Get them to organise it over the phone whilst you are there and see it through, on the day if you can.

It's a fact that cars can't be run for free and these companies are there to exploit that fact. It's a pain in the arse but you gotta just deal with it, or get the bus.  :-?
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amba

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Re: rac and the miggy elite
« Reply #37 on: 09 April 2008, 09:22:52 »
I have been a member of the RAC for over 15 years and I must state that there breakdown and recovery service,when I have required it ,has been second to none.In my opinion the RAC is a very good service,it is their agents that let the side down.
The point I am making is that they are responsible as they instructed you to use their appointed agents for the repair,which has not been carried out with full care and attention.
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JonArgraig

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Re: rac and the miggy elite
« Reply #38 on: 09 April 2008, 10:14:07 »
Quote
I have been a member of the RAC for over 15 years and I must state that there breakdown and recovery service,when I have required it ,has been second to none.In my opinion the RAC is a very good service,it is their agents that let the side down.
The point I am making is that they are responsible as they instructed you to use their appointed agents for the repair,which has not been carried out with full care and attention.


Agreed, I just seemed to get looked after by a line of plebs till I to some one who truly knew what they where doing
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Andy B

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Re: rac and the miggy elite
« Reply #39 on: 11 April 2008, 21:48:25 »
While looking for reflective windscreens for an Omega I found this  ::)
http://www.cyclops-uk.com/faq_external_antennae.asp
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vista

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Re: rac and the miggy elite
« Reply #40 on: 24 April 2008, 21:25:23 »
THE CONCLUSION...
after weeks of wriggling and doing their best to get out of this one, the rac have agreed to pay for the cockup they made to my airbag system while fitting new glass in the front door of my elite. i have allso insisted that vauxhall complete the repair. so my thanks to you all for your advice on this one certainly, it pays to push on and not give up, its just a shame that the rac have taken so long to admit libility and do the right thing, becouse i had to bash top brass at the rac head office before anything was done...
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platty

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Re: rac and the miggy elite
« Reply #41 on: 24 April 2008, 21:43:47 »
Great result though! :y

I bet you are a happy chap now  :D
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Entwood

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Re: rac and the miggy elite
« Reply #42 on: 24 April 2008, 21:53:38 »
Nice one .. pays to persevere  :)
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rad cap

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Re: rac and the miggy elite
« Reply #43 on: 24 April 2008, 21:55:15 »
next week go back to the same garage (play school) and ask them to do the other side , just 4 a laugh , dare you,  ;D
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amba

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Re: rac and the miggy elite
« Reply #44 on: 24 April 2008, 21:56:58 »
Glad you are getting it sorted out.Trust you are claiming for time and inconvenience aswell ?
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