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[MikeDundee]

British Gas have sorted my account out it only took them 7 months :-?, all started last March when paid both leccy and gas and credited my account with £250 (bad move), anyway after several phone calls and a letter, they still could'nt get it right. Credited my gas account with the leccy payment and the credit, then moved the £250 credit into leccy, then moved it back to gas account (seemingly then showed as a debit, thus making them think I owed them money). Said they were missing payments and I owed them first £177 and the £73 on leccy. Called them asked them to send me out my bill statements, what did they send the gas statements . Anyway leccy account is now at £0.00, which is what it should be , and the gas account is now in credit, which it should be ................

Morale of the story is, never put your account in credit, as the break it all up, and after seven months I have only just received the benefit of crediting my account back in March, should have charged them interest on the £250.00, which could have been in my account for the past 7 months

[Kevin Wood]

I amazes me sometimes how these companies can make such a meal out of simple addition and subtraction. Most of them aren't actually involved in the supply of your leccy and gas these days. The hard part is done for them!  

Vote with your feet is the best policy. It's easy enough these days and there are plenty of alternatives. However, I've had times when even this wasn't the end of it, and they've continued to debit things from my account which they're not selling me any more. Then the artificial debt they have created gets sold to a bad debt recovery comany who don't actually care if it's a real debt or something their dodgy system has invented.  

Kevin

[MikeDundee]

Nothing has amazed me with them ...........6 phone calls over seven months, and it was only the bloke today that managed to sort it out, (nothing to do with the rest of the advisors I dealt with being women of course ).

[miggy]

Nothing has amazed me with them ...........6 phone calls over seven months, and it was only the bloke today that managed to sort it out, (nothing to do with the rest of the advisors I dealt with being women of course ).

But sit back and seriousley think, what would we do without them.

 

[MikeDundee]

Nothing has amazed me with them ...........6 phone calls over seven months, and it was only the bloke today that managed to sort it out, (nothing to do with the rest of the advisors I dealt with being women of course ).

But sit back and seriousley think, what would we do without them.

 

Eat more mince pies?................

[miggy]

Nothing has amazed me with them ...........6 phone calls over seven months, and it was only the bloke today that managed to sort it out, (nothing to do with the rest of the advisors I dealt with being women of course ).

But sit back and seriousley think, what would we do without them.

 

Eat more mince pies?................

Very very true...............hang on............Mrs miggy where is your suit case.....................Oh god that hurt.................she just hit me with it.......

[MikeDundee]

Nothing has amazed me with them ...........6 phone calls over seven months, and it was only the bloke today that managed to sort it out, (nothing to do with the rest of the advisors I dealt with being women of course ).

But sit back and seriousley think, what would we do without them.

 

Eat more mince pies?................

Very very true...............hang on............Mrs miggy where is your suit case.....................Oh god that hurt.................she just hit me with it.......

probably full of mince pies, your out the door