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Author Topic: first time i am on call....  (Read 1237 times)

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tunnie

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first time i am on call....
« on: 08 March 2008, 11:17:14 »
And our VPN/Web Mail has gone t!ts up!

Logged in ok last night, but this morning no joy. Looks like the office has either lost power or our ADSL router has crashed.

I can still check our systems to see if anything has gone wrong, but if it has, i can do sod all without the VPN!

I did offer to go in and fix it (£100 per hour) call out at weekends  8-)

But they sent someone closer  :(
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jules

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Re: first time i am on call....
« Reply #1 on: 08 March 2008, 11:20:43 »
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
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Hotel21 wrote 'Its doubtfull in the extreme if it is the head gasket at fault.  If it were burning 5 litres per week the car would leave a smokescreen behind it!'

TheBoy

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Re: first time i am on call....
« Reply #2 on: 08 March 2008, 11:21:56 »
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......
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TheBoy

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Re: first time i am on call....
« Reply #3 on: 08 March 2008, 11:23:00 »
Quote
And our VPN/Web Mail has gone t!ts up!

Logged in ok last night, but this morning no joy. Looks like the office has either lost power or our ADSL router has crashed.

I can still check our systems to see if anything has gone wrong, but if it has, i can do sod all without the VPN!

I did offer to go in and fix it (£100 per hour) call out at weekends  8-)

But they sent someone closer  :(
What router is it, proper business class, or some cheapo POS
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jules

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Re: first time i am on call....
« Reply #4 on: 08 March 2008, 11:26:34 »
I have redundant Ciscos from BT and NTL on each site.

 8-)
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Hotel21 wrote 'Its doubtfull in the extreme if it is the head gasket at fault.  If it were burning 5 litres per week the car would leave a smokescreen behind it!'

tunnie

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Re: first time i am on call....
« Reply #5 on: 08 March 2008, 11:28:08 »
Quote
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......

We have no connection into the office what so ever... as mentioned logmein.com, will do nothing!

I remote desktop anyway... which is faster.

Router make? not sure.... Cisco i think  :-/
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TheBoy

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Re: first time i am on call....
« Reply #6 on: 08 March 2008, 11:31:09 »
Quote
Quote
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......

We have no connection into the office what so ever... as mentioned logmein.com, will do nothing!

I remote desktop anyway... which is faster.

Router make? not sure.... Cisco i think  :-/
827 and 837 DSL routers are normally rock solid, though if you're running PIX on them as well, its easy to gobble all the memory.
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jules

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Re: first time i am on call....
« Reply #7 on: 08 March 2008, 11:34:00 »
Quote
Quote
Quote
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......

We have no connection into the office what so ever... as mentioned logmein.com, will do nothing!

I remote desktop anyway... which is faster.

Router make? not sure.... Cisco i think  :-/
827 and 837 DSL routers are normally rock solid, though if you're running PIX on them as well, its easy to gobble all the memory.


Don't get me started !

Our networking company put a loan 1700 on one of our sites as a temporary workaround, the VPN traffic utilised 100% of the CPU cos a 1700 doesn't have a hardware VPN encryption option.

I was on holiday, when I came back I went mental !!
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Hotel21 wrote 'Its doubtfull in the extreme if it is the head gasket at fault.  If it were burning 5 litres per week the car would leave a smokescreen behind it!'

jules

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Re: first time i am on call....
« Reply #8 on: 08 March 2008, 11:35:42 »
Quote
Quote
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......

We have no connection into the office what so ever... as mentioned logmein.com, will do nothing!

I remote desktop anyway... which is faster.

Router make? not sure.... Cisco i think  :-/

So either you have no power or the router has done the big firework.

Assuming your config is saved to start-up then when the power comes back you could get in as the router will reboot
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Hotel21 wrote 'Its doubtfull in the extreme if it is the head gasket at fault.  If it were burning 5 litres per week the car would leave a smokescreen behind it!'

TheBoy

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Re: first time i am on call....
« Reply #9 on: 08 March 2008, 11:43:05 »
Quote
Quote
Quote
Quote
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......

We have no connection into the office what so ever... as mentioned logmein.com, will do nothing!

I remote desktop anyway... which is faster.

Router make? not sure.... Cisco i think  :-/
827 and 837 DSL routers are normally rock solid, though if you're running PIX on them as well, its easy to gobble all the memory.


Don't get me started !

Our networking company put a loan 1700 on one of our sites as a temporary workaround, the VPN traffic utilised 100% of the CPU cos a 1700 doesn't have a hardware VPN encryption option.

I was on holiday, when I came back I went mental !!
VPN without VPN hardware is always going to be problematic due to amount of processing required (and most low end routers have modest processing capabilities).  Suicidal turning software VPN on unless its just for very,very occasional access - better off putting VPN hardware beyond the router, and letting that do the work, if your infrastructure will allow, assuming the option to replace router is not available.
« Last Edit: 08 March 2008, 11:43:36 by TheBoy »
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TheBoy

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Re: first time i am on call....
« Reply #10 on: 08 March 2008, 11:46:31 »
Quote
Quote
Quote
Quote
www.logmein.com is your friend !!!

Buggered if I'm going in to work at the weekends if there is a power failure !!!!
Nothing will help if the router has died.  Whatever tool you use, if the packets don't get there.......

We have no connection into the office what so ever... as mentioned logmein.com, will do nothing!

I remote desktop anyway... which is faster.

Router make? not sure.... Cisco i think  :-/

So either you have no power or the router has done the big firework.

Assuming your config is saved to start-up then when the power comes back you could get in as the router will reboot
LOL, number of times some of our network teams have forgotten to save the running config (its automatically tftp'd off regularly) is unbelievable.  We lost a cisco 12000 the other day, chassis failure, and the config that we had been storing was not the current....

Mustn't blame the network boys - the unix boys are as bad, changing running config, forget (or make a mistake) in doing the startup files  :-[
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tunnie

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Re: first time i am on call....
« Reply #11 on: 08 March 2008, 12:56:41 »
turns out our whole building in London lost power! Someone got though the main gate, but no power to the keypad for the door!  ;D ;D ;D

Think we need to buy some more a more beefy UPS!
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jules

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Re: first time i am on call....
« Reply #12 on: 08 March 2008, 13:31:15 »
or a generator like ours :)
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Hotel21 wrote 'Its doubtfull in the extreme if it is the head gasket at fault.  If it were burning 5 litres per week the car would leave a smokescreen behind it!'

TheBoy

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Re: first time i am on call....
« Reply #13 on: 08 March 2008, 13:53:36 »
Quote
or a generator like ours :)
Need a UPS to hold out whilst genny gets wound up to speed.  Ours at work are about 20mins I believe to get started and up to speed.  That would explain the massive floor full of batteries!

Aledgedly, each of our 6 gennys at the DC I work at can power the entire town.  Which would explain the size and number of electric feeds we have coming in.  Who would have though a 'few' computers could use so much electric  :-X
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