Omega Owners Forum

Please login or register.

Login with username, password and session length
Advanced search  

News:

Search the maintenance guides for answers to 99.999% of Omega questions

Pages: [1] 2  All   Go Down

Author Topic: Rude dealers parts dept  (Read 2177 times)

0 Members and 1 Guest are viewing this topic.

Paddy Flannery

  • Intermediate Member
  • ***
  • Offline Offline
  • Gender: Male
  • Hertford, Hertfordshire
  • Posts: 435
    • 2003 2.6 V6
    • View Profile
Rude dealers parts dept
« on: 28 September 2011, 10:15:18 »
Got my new ABS card yesterday and rang local dealer to check that they stocked a new battery.

I was told they had and he quoted me £80 plus. I asked about Trade Club price and got " ooo are yaa ? " in reply. Told him I was a private customer and he laughed. Told him that I had an ABS card and asked would he accept it. He replied " you can try "

I needed a battery urgently, so I went along to the dealer and bought it. They looked at the ABS card as if it was covered in sh**. I pointed out to the parts manager, the conversation I'd had with a named member of staff and he simply shrugged his shoulders, saying " well you've bought it now, nobody is twisting your arm to come here "

Business must be booming. I'll never use them again.

Logged

Marks DTM Calib

  • Administrator
  • *****
  • Offline Offline
  • Gender: Male
  • West Bridgford
  • Posts: 34010
  • Git!
    • View Profile
Re: Rude dealers parts dept
« Reply #1 on: 28 September 2011, 11:35:49 »
Put a formal complaint into Vx, the paper work alone they will have to complete will allow you to have a rye smile  :y
Logged

geoffr70

  • Omega Baron
  • *****
  • Offline Offline
  • Gender: Male
  • Sunderland
  • Posts: 2665
  • Boobies
    • F/L 3.0 Elite, 3.0 MV6
    • View Profile
Re: Rude dealers parts dept
« Reply #2 on: 28 September 2011, 20:22:47 »
I find that they're rude and miserable even when you try to be friendly and polite. They must be pissed off with their lot, still, who wouldn't be working in a sterile bland place like a dealers?
Logged
TC and BnQ Trade holder.
I'll out pull you with my caravan!
V6 locking kit available locally, with deposit.

Andy B

  • Get A Life!!
  • *****
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 39771
    • ML350 TDM SmartRoadster
    • View Profile
Re: Rude dealers parts dept
« Reply #3 on: 28 September 2011, 23:21:24 »
There are two lads on the parts desk at 'my' dealer. The manager - younger of the two - is amiable & talkative. The other is a miserable barsteward. It seems that it's an effort to walk round to the public desk, even the rest of the staff comment about how miserable he is.
Logged

twiglet

  • Omega Baron
  • *****
  • Offline Offline
  • Gender: Male
  • Norwich, Norfolk
  • Posts: 2171
  • 2008 BMW E61 535D LCi M Sport
    • View Profile
Re: Rude dealers parts dept
« Reply #4 on: 29 September 2011, 00:08:34 »
I'm afraid it seems that this is typical of all Vxl dealerships nowadays. In fact, I'm sure it's not only Vxl.  :(

The only Vxl parts person I have ever met that is a thoroughly decent bloke is AndyC, which is why I drive past 2 other Vxl dealers on my way to see him.  :y
Logged
It doesn't matter how far you push the envelope, it will always be stationery...

Andy B

  • Get A Life!!
  • *****
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 39771
    • ML350 TDM SmartRoadster
    • View Profile
Re: Rude dealers parts dept
« Reply #5 on: 29 September 2011, 00:34:49 »
Quote from: twiglet on 29 September 2011, 00:08:34
......
The only Vxl parts person I have ever met that is a thoroughly decent bloke is AndyC, which is why I drive past 2 other Vxl dealers on my way to see him.  :y

Exactly! If only I could persuade him to move to the proper Bury!  ;D ;D ;D
Logged

twiglet

  • Omega Baron
  • *****
  • Offline Offline
  • Gender: Male
  • Norwich, Norfolk
  • Posts: 2171
  • 2008 BMW E61 535D LCi M Sport
    • View Profile
Re: Rude dealers parts dept
« Reply #6 on: 29 September 2011, 00:37:39 »
You are probably better off having to deal with Andy over the phone, and get bits posted to you. A couple of times I've popped in without phoning ahead, only to find it's Andy's day off and I have to deal with his colleague...

Well... I refer you to the comments above!!  ::)
Logged
It doesn't matter how far you push the envelope, it will always be stationery...

Kevin Wood

  • Global Moderator
  • *****
  • Offline Offline
  • Gender: Male
  • Alton, Hampshire
  • Posts: 36415
    • Jaguar XE 25t, Westfield
    • View Profile
Re: Rude dealers parts dept
« Reply #7 on: 29 September 2011, 11:25:55 »
Quote from: twiglet on 29 September 2011, 00:37:39
You are probably better off having to deal with Andy over the phone, and get bits posted to you. A couple of times I've popped in without phoning ahead, only to find it's Andy's day off and I have to deal with his colleague...

Well... I refer you to the comments above!!  ::)

Agreed.  :y This is what I do every time now, rather than go to the local stealer and yet again have to blag TC prices, and again explain the whole AutobahnStormers setup, and for them to have to drag the manager out again to authorise it....
Logged
Tech2 services currently available. See TheBoy's price list: http://theboy.omegaowners.com/

Lazydocker

  • Omega Queen
  • *****
  • Offline Offline
  • Gender: Male
  • Woodbridge, Suffolk
  • Posts: 18848
  • Constantly Bullied by a certain Admin
    • View Profile
Re: Rude dealers parts dept
« Reply #8 on: 29 September 2011, 11:31:39 »
I do the same. I drive a 100+ mile round trip to visit andyc instead of getting an ABS card and arguing at the local(er) dealers ::)

Andy has supplied the wrong parts to me before, although not his fault because he can only go by what the system is telling him, returning/exchanging is never a problem ;) Does manage to get us some very good deals too :y :y :y
Logged
Whatever it is... I didn't do it

Marks DTM Calib

  • Administrator
  • *****
  • Offline Offline
  • Gender: Male
  • West Bridgford
  • Posts: 34010
  • Git!
    • View Profile
Re: Rude dealers parts dept
« Reply #9 on: 29 September 2011, 11:44:16 »
Funnily enough I dont have any problem with any of the parts staff at the dealers in Melton.

Now the ones in Nottingham, thats a whole different story!

Trouble is these days that the people working in these places are on whole not the brightest.....and the big chains are the worst!
« Last Edit: 29 September 2011, 11:49:16 by Marks DTM Calib »
Logged

twiglet

  • Omega Baron
  • *****
  • Offline Offline
  • Gender: Male
  • Norwich, Norfolk
  • Posts: 2171
  • 2008 BMW E61 535D LCi M Sport
    • View Profile
Re: Rude dealers parts dept
« Reply #10 on: 29 September 2011, 11:48:41 »
I placed a big order with Andy back in June for a load of oil and service items. To save me to cost of postage or petrol to collect them, he loaded it all into his own car and brought it along to Billing for me!! Now that is one hell of a service!!  :y

A genuine Vxl enthusiast, with a superb knowledge of Vxl's and a top bloke aswell!!   8) :y
Logged
It doesn't matter how far you push the envelope, it will always be stationery...

tunnie

  • Get A Life!!
  • *****
  • Offline Offline
  • Gender: Male
  • Surrey
  • Posts: 37573
    • Zafira Tourer & BMW 435i
    • View Profile
Re: Rude dealers parts dept
« Reply #11 on: 29 September 2011, 11:52:37 »
Another vote here for AndyC, got great price on set of cam cover gaskets for MotherT's 3.0.

My local place in Banbury (local to my parents) is quite good, know me by name now don't have to show any TC cards, just ring up order parts and collect, never had any issues.
Logged

Andy B

  • Get A Life!!
  • *****
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 39771
    • ML350 TDM SmartRoadster
    • View Profile
Re: Rude dealers parts dept
« Reply #12 on: 29 September 2011, 12:15:38 »
Quote from: twiglet on 29 September 2011, 11:48:41
....

A genuine Vxl enthusiast, with a superb knowledge of Vxl's and a top bloke aswell!!   8) :y

That's the difference! When parts are 'NLS' - Andy is prepared to look over to mainland Europe for Opel parts rather than fob you off like 'normal' parts dealers.  :y :y
Logged

andyc

  • Omega Knight
  • *****
  • Offline Offline
  • Gender: Male
  • Norfolk
  • Posts: 1273
    • View Profile
Re: Rude dealers parts dept
« Reply #13 on: 29 September 2011, 13:07:44 »
Oh stop my head won't get through the door

 :y :y
Logged
Iceni Automotive. Classic Vauxhall/Opel Specialist. Service, Repairs, Restoration
Thetford. Norfolk

Andy B

  • Get A Life!!
  • *****
  • Offline Offline
  • Gender: Male
  • Bury Lancs
  • Posts: 39771
    • ML350 TDM SmartRoadster
    • View Profile
Re: Rude dealers parts dept
« Reply #14 on: 29 September 2011, 13:15:59 »
Quote from: andyc on 29 September 2011, 13:07:44
Oh stop my head won't get through the door

 :y :y

 ;D ;D ;D ;D ;D
Logged
Pages: [1] 2  All   Go Up
« previous next »
 

Page created in 0.011 seconds with 17 queries.