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[pscocoa]

I posted a few weeks ago that my local dealer had advised me that VW had recalled my Phaeton to have a new water pump. There had been no issues with the original water pump at all as far as I was concerned and had almost 2 years flawless service from my Dec 23rd 2009 reg V6 tdi - no issues with car at all. Work was done early December.

Set off for a long journey yesterday and a worrying rattling sound started up. Drove straight to dealer to be told that a bolt had gone missing from the pulley that serves the water pump. I wonder what they could have done? They have done a temporary fix which enabled my 450 mile journey as they did not have pulley and bolts in stock but parts arrived today. So 8 am tomorrow it is back in for permanent fix.

After about an hour of yesterday's journey I put wipers on at 70 mph and what turned out to be a torx set bit and holder flicked off wiper over car roof and lodged between boot lid and body (as I discovered when I arrived at destination). Cannot see any damage but dealer will check tomorrow also and he has held his hand up as culprit after checking toolkit.

[feeutfo]

Hoodies, can't beat them.

[GastronomicKleptomaniac]

I dread to think what the temporary fix was - a cable tie and some Pritt stick?

No wonder dealers get a bad rep... make sure you inspect every inch of the car for paintwork damage before you leave the dealers.

[r1]

i think your dealer needs a pat on the back
he got you back on the road then admits they are his tools so if they have caused any damage he will fix it
yes he should have checked but we all make mistakes and i bet he had a angry customer who wanted to get off and do a long journey!

[pscocoa]

i think your dealer needs a pat on the back
he got you back on the road then admits they are his tools so if they have caused any damage he will fix it
yes he should have checked but we all make mistakes and i bet he had a angry customer who wanted to get off and do a long journey!

I agree that dealer did well in circumstances. I actually was not angry at all since I had the option of switching to a Golf courtesy car but elected to let them see what they could do to get us back on road and was very patient in the 2 hour wait. Temp fix was some bolts that were not the spec for the car (some of these bolts are single use I think) and then VW got involved to insist the pulley be changed as well. I was impressed that they owned up as at the time I asked the question about the metal bit I did not know it was a tool. He phoned me later en route to confirm his toolkit was short a couple of parts he had been using on my car which i then found when I arrived.

Philosophical rather than angry but curious to know how the pulley bolt was affedted by waterpump job.

[05omegav6]

i think your dealer needs a pat on the back
he got you back on the road then admits they are his tools so if they have caused any damage he will fix it
yes he should have checked but we all make mistakes and i bet he had a angry customer who wanted to get off and do a long journey!

I agree that dealer did well in circumstances. I actually was not angry at all since I had the option of switching to a Golf courtesy car but elected to let them see what they could do to get us back on road and was very patient in the 2 hour wait. Temp fix was some bolts that were not the spec for the car (some of these bolts are single use I think) and then VW got involved to insist the pulley be changed as well. I was impressed that they owned up as at the time I asked the question about the metal bit I did not know it was a tool. He phoned me later en route to confirm his toolkit was short a couple of parts he had been using on my car which i then found when I arrived.

Philosophical rather than angry but curious to know how the pulley bolt was affedted by waterpump job.

Possibly dropped one of the new bolts and re used an old one in it's absence

[activamad]

Not sure I would be that stoical about it to be honest- I'm in the trade and know that mistakes happen but what you have is two mistakes on the same car in two visits to the same dealer providing service to a prestige brand. Hands up for admitting it but I wouldn't be that happy.

[Marks DTM Calib]

VW 's not a prestige brand and even less so the last 10 years

[D]

VW 's not a prestige brand and even less so the last 10 years

Thank god for that statement. I just don't understand the British concept of VW being a prestige brand. As my german roommate used to say "Overpriced, bland cars made for the masses, why pay a premium for that?" He flatly refused to buy anything VW as did quite a few other german friends of mine.