Anyone on Giffgaff mobile?

[fergy]

 A cautionary tale!

Found Giffgaff offering lots of mins and txts with unlimited internet from £10/month. Thought I would give it a go.
Got the sim, put it in and requested PAC code from Orange.  Requested giffgaff to port number, they said we will do it on 29/12/2011.

To cut a long story short, my phone started working again (in a limited voice only fashion) on 12 Jan.

Don't go there !   (Giffgaff is a wholly owned subsidiary of 02)

[Taxi_Driver]

Im on giffgaff........and only had one problem that was resolved fairly swiftly by them. (That was a data speed issue)
I also ported my number to them and had no issues....

Porting numbers can be a troublesome issue.....it could have been a problem with your original network provider.....have a read here if you havent already ....

http://community.giffgaff.com/t5/Welcome-and-News/Porting-In-explained-industry-view-plus-giffgaff-s-recent/m-p/80054

[Elite Pete]

I've been with GiffGaff for a few months and they got my number up and running when they said they would

[Darth Loo-knee]

Mrs & both Miss Loo-knee's have been on Giff Gaff for a few months and not had any problems at all. The signal here is full where as my Virgin Contract is hopeless as soon as my contract is up Giff Gaff for me too.
There online help section is almost like been on here answers within minutes I found....

I must add, our girls both have the £5 unlimited texts bundle thing... I cant believe how many text they allow for a fiver... I posted a couple of months ago our eldest texts within 24 hrs..

Thumbs up from us I'm afraid.

[Lazydocker]

Currently using GG for the business mobile and when my contract is up I'll probably be putting both mine and Cakey's iPhones onto GG too

Big thumbs up from me too

I can only assume that the OP has been unlucky and been caught up in the Christmas period

[TheBoy]

I've got 2 on GG, Mrs TB has one. The one in the telematics was ported in, as was Mrs TB's. No problems whatsoever. My other, I just chose to us the number GiffGaff provided - too many people knew my previous number anyway

No problems here, but I am aware of problems with porting in over the Christmas period.  I understand that the system problems are all but resolved, but there are some backlogs. As you know, contacting an agent is the only way to resolve account related problems, although, again as you know, there is a backlog there as well 

It does strike me that the account related systems are struggling with load currently, so I:
a) Buy O2 top-ups from Tesco (and get my clubcard points, and credit card loyalty points ), rather than directly from GiffGaff site.
b) Ensure any 'Goodybags' are in place at least a week before the previous one expires.

It works very, very well for us.



For the record, GiffGaff is NOT owned by O2. It is a seperate business set up and funded by Spanish telco Telefonica. Telefonica also own O2, after buying it from mmO2 shortly after BT spun it out from BT Group (when it was called BT Cellnet).

[Lazydocker]

Do the normal O2 top ups work then? Heard mixed reports!

Incidentally, I just bought a GiffGaff top up from a pay point retailer last time... Just tell them to keep scrolling down as it's near the bottom of the list. 

[TheBoy]

Do the normal O2 top ups work then? Heard mixed reports!

Incidentally, I just bought a GiffGaff top up from a pay point retailer last time... Just tell them to keep scrolling down as it's near the bottom of the list. 

Yes, O2 ones work. Other O2 based MVNO ones, eg Tesco Mobile, won't.

Seems the website sometimes needs 2 attampts to accept it, but I always use the iPhone app to enter it.

Giffgaff are on all top-up systems, but the biffs running the tills seem to cock it up too often. O2 just seems easier.

[Darth Loo-knee]

Do the normal O2 top ups work then? Heard mixed reports!

Incidentally, I just bought a GiffGaff top up from a pay point retailer last time... Just tell them to keep scrolling down as it's near the bottom of the list. 

Thats what we buy Lazy, O2 vouchers from our local Co-op

[Taxi_Driver]

Do the normal O2 top ups work then? Heard mixed reports!

Incidentally, I just bought a GiffGaff top up from a pay point retailer last time... Just tell them to keep scrolling down as it's near the bottom of the list. 

Thats what we buy Lazy, O2 vouchers from our local Co-op

I normally use my card online, but at present enjoying 4 months free 

DLK - I noticed you didnt activate the sim you ordered from my link in my sig 

[TheBoy]

Do the normal O2 top ups work then? Heard mixed reports!

Incidentally, I just bought a GiffGaff top up from a pay point retailer last time... Just tell them to keep scrolling down as it's near the bottom of the list. 

Thats what we buy Lazy, O2 vouchers from our local Co-op

I normally use my card online, but at present enjoying 4 months free 

DLK - I noticed you didnt activate the sim you ordered from my link in my sig 

Only 4

Once again, assuming I don't use it too much out of my included mins/mms, I won't be paying for my main one, and the car's phone, only ever topped up with £10, still has nearly £30 of credit on it

[Darth Loo-knee]

Do the normal O2 top ups work then? Heard mixed reports!

Incidentally, I just bought a GiffGaff top up from a pay point retailer last time... Just tell them to keep scrolling down as it's near the bottom of the list. 

Thats what we buy Lazy, O2 vouchers from our local Co-op

I normally use my card online, but at present enjoying 4 months free 

DLK - I noticed you didnt activate the sim you ordered from my link in my sig 

I had a number of sims turn up so not sure whos is what 

[freecall666]

my hole family are on giffgaff, had no trubble with them, get free calls to giffgaff, free internet on phones, been with them for over a year,it may be your phone some are not compatible there is a list on web page of incompatible phones. and topping up can use o2 at paypoint if giffgaff not listed. but they not O2.

[millwall]

been using them for a while had no problems

[fergy]

 After some adjustment to settings FULL functionality was restored.

I am glad to hear that others are having good service via GG. Their offer is pretty irresistible. after all.

It was not just me who got caught up in the Christmas porting problems, some 250 others had no service at all for some days and a  small number are still without service from as early as mid December'11. Some cases have arrived at what is termed a " deadlock" situation, where Oftel are informed. Thankfully not me !

GG have promised up to £100 each in compensation, which I eagerly await!

Thanks for all the positive replies on service levels, I have decided to stick with them. I can't go through all that bother again!