Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Marks DTM Calib]

Lets try the basics first.

1) Turn all the over rated noise reduction features off e.g. the DNR etc.

2) Try an external source e.g. a PC or DVD player.

The cause will either be one of the added noise reduction features (which are always the first thing I turn off on a TV) or an artifact in a decompression algorithm somewhere (and hence the test with an external device).

Also try knocking down the back lighting by a few notches and the brighness by a few notches.

[russ0205]

Well i am sorry to say i have the same problem with my samsung lcd tv, It is now four years old and this happend when it was twenty months old, I contacted samsung and i have to say very unhelpfull told me to take it to my local agent for an opinion on fault,
I then managed to get it there yes a 42 inch tv in the back of the car only to be told its a screen fault its over twelve months old so go fourh and multiply in not so many words, Just waiting for it to go alltegether and then i will buy a new one. Not a samsung i will never buy one of there products again. Customer services 0/10

 

[blackviper90210]

I've been very lucky, so far

I bought a 42" Plasma by Philips, 6 years ago and still going strong. It weighs a bloody ton like and not one of these new slim line jobbies, but does what it says on the tin


If it packs up now I've said that, I'm gonna throw a hissy fit

[STMO123]

My five year guarantee from JL is starting to sound good

[SJKOO01]

Lets try the basics first.

1) Turn all the over rated noise reduction features off e.g. the DNR etc.

2) Try an external source e.g. a PC or DVD player.

The cause will either be one of the added noise reduction features (which are always the first thing I turn off on a TV) or an artifact in a decompression algorithm somewhere (and hence the test with an external device).

Also try knocking down the back lighting by a few notches and the brighness by a few notches.

Well dug through some paperwork and turn out the TV is older than I first thought.  I've tried all the other ideas, without any luck, so I'll try the above that Mark's suggested and if it fails then I'll just go and get a new one.  Can't be bothered arguing with Samsung will they won't they repair the TV under the consumer rights act, etc etc.

I'll just right it off as experience and to keep the guarantee where I can find it better 

[blackviper90210]

Mike, did a bit of digging and found this mate:

Since 2003, consumers have had extra benefit from The Sale and Supply of Goods to Consumers Regulations.

When goods are faulty, if you return them within six months then it's up to the shop to prove they weren't faulty when you bought them. After this, the 'burden of proof' shifts and it's up to you to prove they were faulty when you bought them.

But that's not all. There's another piece of legislation called the Limitations Act (it's the Prescription and Limitation Act in Scotland) that can help you out.

You have up to six years after you bought a good to complain
(In Scotland, it's five years after you first realised there was a problem)

This comes in handy if you buy goods, but don't use them for a few months or if something breaks after the six month rule and the fault was likely to have been there all along. Yet the longer it's been and the less durable the item, the harder it'll be to fight for a full refund. In such a case, you might have to accept a partial refund or credit note.