Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: aaronjb on 04 November 2011, 14:51:50
-
So as some of you probably saw, I ordered 4x winter tyres on 4x steel wheels from mytyres.co.uk a couple of weeks back.. In the original order email it says:
"We will e-mail you with the estimated delivery date for the tyres along with the invoice as soon as the goods leave our warehouse.."
As it's now been a fortnight with no news I thought I'd call their office and see if they could give me some kind of a lead time on them.
After getting through to their call centre and to someone with a fairly thick accent who had trouble understanding my order number, the following conversation happened:
Her: "Ooohkay, well you see we don't have these tyres right now so they will take a little while to come."
Me: "I understand that, but it's been a fortnight, do you have any kind of estimated delivery date or date for the stock to come in?"
Her: "Nooooh, because we don't have them right now so you will have to wait."
Me: "But do you know how long I will have to wait? A few days, a couple of weeks?"
Her: "Oh, maybe 5 days."
Me: "You are getting stock in 5 days, then?"
Her: "Oh, no. We don't have them right now but we can get them, we'll email you when we dispatch them."
Me: "But that doesn't really help me know how long they might take to come."
Her: "No, you will have to wait. We have a lot of orders."
Me: "So you don't know if they'll be here this month? This year? January? Later?"
Her: "No, you will have to wait. We don't have them right now."
Me: "Er, ok, that .. doesn't really help me know if I'll have these winter tyres before winter.."
Her: "We will get them and email you when they..."
Me: *click*
Surely most suppliers to tyre places must quote a lead time for delivery .. I can't believe the whole supply chain works on the premise that "Yeah, they'll arrive. Some time. Soon. Maybe. Later. Who knows really!"... ::) ::)
FFS. So .. do I cancel my order, try and source four cheap (smaller) wheels and four winter tyres, or do I continue to wait and hope they turn up before the weather turns really cold.. ::)
-
Aaronjb, from experience I can say that best method is to visit them and check the tires and their dates by hand.. and negotiate for price face to face.. :-\
-
Aaronjb, from experience I can say that best method is to visit them and check the tires and their dates by hand.. and negotiate for price face to face.. :-\
Unfortunately I don't know of any places that would both keep the tyres in stock (they come from central distributors and are usually ordered when needed) and let you negotiate.. Kwik Fit (large chains) keep stock, but you have no room for negotiation, small places might negotiate but don't hold stock.
Chances of them being old are slim, however, they've become very popular in this country over the last year or two - to the point that supply can't keep up with demand (hence the delay here, I imagine)
-
Aaronjb, from experience I can say that best method is to visit them and check the tires and their dates by hand.. and negotiate for price face to face.. :-\
Unfortunately I don't know of any places that would both keep the tyres in stock (they come from central distributors and are usually ordered when needed) and let you negotiate.. Kwik Fit (large chains) keep stock, but you have no room for negotiation, small places might negotiate but don't hold stock.
Chances of them being old are slim, however, they've become very popular in this country over the last year or two - to the point that supply can't keep up with demand (hence the delay here, I imagine)
when the first snow falls my tireshops can sell you a 4 year old winter tire with a double price before you realize ;D :-[
-
Personally I would ring up and try to change the order to the one I suggested before, seemed to be in stock when I looked a few days ago. If they don't have that in stock either and can't provide a date I would cancel. They can't expect their customers to wait forever and just accept "Dunno" as an answer.
If you need to cancel then source some cheap 15/16" wheels from here, put up a wanted thread. Someone should have something. Then get your tyres separately, that's what I've done.
You don't want to be waiting till the snow hits and find out that they still don't know when the tyres will arrive. The longer you wait the less choice of tyres you will have because the stock of winter tyres will rapidly decrease as soon as the first flake of snow is seen.
-
must admit that really is bad customer service and completely different to my experience with them from about this time last year when I ordered some nokia winter plus ones . Given that there were all sorts of problems at the time in the uk with both couriers and royal mail I ordered mine on friday and got them the following tuesday and was able to track the progress at all times. Think they came from Russia(?) via Germany too! Although I selected the tyres online I phoned the order through because I wanted to confirm instock availability first and found their customer service excellent. I do remember that I'd phoned several uk suppliers first who without exception all said they could beat the price and without exception all then phoned back to say that they couldnt actually promise to be able to source them for me!BTW, I purchased just the tyres rather than have them on steelies as several people recommended that tyres were better stored off the wheels. I know it'll cost me about £40 each time to refit/balance but I'm hoping for a minimum of 4 seasons use.Hope they can sort it out for you.One of the golden rules of customer service is not to promise what you can't deliver-and, if you encounter problems, keep your customer informed! Guess the whole winter tyre market is now such a seller's one as demand in this country outstrips supply...
-
Arron, have you tried Binfield Tyres :-\ :-\
-
Arron, have you tried Binfield Tyres :-\ :-\
I haven't - is that these folks: http://www.iberkshire.co.uk/profile/453201/Bracknell/Total-Tyre-and-Exhaust-Co/
I've only used Bracknell Tyre & Battery behind the tip down here.. they fitted the summer tyres but couldn't do winter tyres on wheels (though they could get some winter tyres, I'd just need to source wheels)
-
Arron, have you tried Binfield Tyres :-\ :-\
I haven't - is that these folks: http://www.iberkshire.co.uk/profile/453201/Bracknell/Total-Tyre-and-Exhaust-Co/
I've only used Bracknell Tyre & Battery behind the tip down here.. they fitted the summer tyres but couldn't do winter tyres on wheels (though they could get some winter tyres, I'd just need to source wheels)
Thats them ..... might be able to get them via another source and if I get up early enough to call them saturday I will do so ...... cant be much difference in a saloon to a tractor in wheel size
-
Breaking News from the Met Office.... Britain to have the mildest winter in decades!!! :D ;D :-X
-
Breaking News from the Met Office.... Britain to have the mildest winter in decades!!! :D ;D :-X
;D ;D ;D Splendid - I wouldn't doubt it.
-
If you've paid, cancel for refund. If not, don't cancel. Buy elsewhere, but still pester them, daily, then when they do come in, say "sorry, I couldn't wait that long, I've found an alternative supplier"...click!
They can't expect you to wait more than a week, not impossible for tyres to become illegal in that time. :-X
Try Micheldever tyres. They are a massive supplier with huge buying power. I usually save more than the petrol money to get to them, if I can't source locally. Extreme example, sc3's where £170 a set cheaper than from blackboots/wim.(although wim did say they could only source them from a competitor) and where £80 cheaper than anyone local...couldn't afford not to.
-
Well, at this point I can only describe MyTyres customer service as truly abysmal and I'd emplore anyone never to deal with them under any circumstances.
I've finally given up on these winter tyres and am in the middle of sourcing a set of wheels and tyres (wheels from here, tyres from Camskill) so I thought before I pull the trigger on that, I should cancel my order with MyTyres.
So I called and listened to the computer generated auto prompt, and spoke to (I'm fairly sure) the same inept lady I spoke to last time (Bianca, for the record).
I asked to cancel my order and I was told;
"Oh, you ordered wheels and tyres. I don't know if you can cancel because it's complicated. I'll have to email someone and ask them and get back to you in 24 hours."
"Ok, well, it's been over a fortnight now and you can't give me either a delivery date, so here's what I want to happen: Either you give me a delivery date, or you cancel my order."
"Well it's very complicated so I'll have to ask if you can cancel your order."
"Let me put it this way, either you cancel it, or I'll ask the credit card company to dispute the charge."
"We haven't charged you yet so you can't do that."
"If I have to cancel the card I used, I will, as I say; either give me a delivery date or cancel my order."
"I will have to ask someone and get back to you by email."
"Ok, do that then."
"Ok. Is there anything else I can he.." and I hung up.
What a complete shower of .. excrement.
-
Sounds like very poor service. I have to say that I have never had a problem with them, but I usually ring the freephone number and confirm stock of what I want before ordering. Then its 2 days before it gets delivered to me.
The phone support is a bit ropey, usually heavily accented and not very bright, but things like stock info are easily confirmable via telephone.
Camskill are pretty good with stock updates, but I have had a few dim wits on the phone there as well when I have rung through for some advice.
-
The phone support is a bit ropey, usually heavily accented and not very bright, but things like stock info are easily confirmable via telephone.
You'd think delivery timescales would be as well, but apparently not ;)
Oh well.. I've resorted to quoting the distance selling regs - in email - to them, requesting a response within 24 hours. Which I don't expect to get..
-
bit crap, when I used to use ATS they could always get almost any tyre in the next day!
-
Guess who is still trying to cancel his order? That's right, this guy!
Here's how the call went today:
Me: "I'd like to cancel this order, it's been a month now, a month of broken promises and failures to deliver"
Her: "Well you see the wheels and tyres go to our warehouse and get fitted and then shipped out."
"Yes, but you said they would be shipped out last week, and here we are.. it's Wednesday and there's no sign of them"
"Well you will be notified when they ship"
"It's been a month now. Cancel my order."
"I will have to email the warehouse and ask them if they can do that. You will hear back within 24 hours"
"You said that last time and nobody got back to me, can you not call them now? And there is no 'if' you will cancel this order - you will cancel this order per the distance selling regulations in the UK."
"I will have to email the warehouse"
"So you don't have a telephone number for your own company?"
"No"
"Ok, can you give me the email address for the warehouse?"
"They only speak German"
"That's ok, I have people here who can translate me an email"
"Oh. I cannot. I will have to email them and you will hear back in 24 hours."
"Do you have a phone number for your German office?"
"It is on the web site"
"You can't give it to me?"
"No, I am not able to"
"So.. you are sitting there with no access to the internet, and no telephone?"
"I will have to email the warehouse."
"Look, you WILL cancel this order. There is no if, no doubt, you will cancel this order. If you do deliver the goods they will be returned to you and the credit card company will file a chargeback as you have failed to ship in a reasonable time.
"I will have to email the warehouse"
Quite simply the worst company I have ever, ever had the misfortune of dealing with.
(I paraphrase the conversation a little, but that's the basic thrust of it all.)
-
Aaron , these people even made me here nervous.. >:(
try your every legal right to scr*w them >:(
-
Contact your credit card company or bank immediately asking for the transaction to be reversed, due to failure to deliver. If not done already. No further action required. Might take some time, but you'll certainly get my tyres attention then.
-
Contact your credit card company or bank immediately asking for the transaction to be reversed, due to failure to deliver. If not done already. No further action required. Might take some time, but you'll certainly get my tyres attention then.
Ah yes - it's not quite that bad, I suppose; they don't charge until they actually ship them so I'm not out any money, just the b***ache of trying to get them to cancel something that they don't seem to have any intention of delivering in a timely fashion, which is winding me up something chronic!
If they'd given a firm date and stuck to it, I'd have been fine.. but since they've now started giving random dates and still failing to deliver, they've really ticked me off.
I don't want the order fulfilled on principle at this point.. still, at least November has been mild, eh!
-
Since you've got nowhere on the phone, I'd write to them, copied to your credit card company, stating your requirement to cancel your order and referencing the relevant parts of the distance selling regs. I'd also point out that, should they ignore your request and ship the items, they will be responsible for collecting them at a time convenient to you. Could even be really cheeky and set out your storage charges should there be a delay in collecting them. ;D
-
I did call the CC company today about it - although they can't prevent them from taking the money (since a credit card is a 'guaranteed' payment), they will still let me file an 'undelivered goods' form; even if mytyres deliver the goods as, in lieu of a clearly stated delivery timescale, 30 days is considered 'unreasonable'.. which would be quite amusing, I suppose - if annoying!
But yeah, since calls and emails have failed, it seems snail-mail is the only remaining recourse.. registered post, of course.
-
I find this very odd. I just placed an order for a friend for 225/55/16 Dunlop 3D winter tyres X4. Thanks to my stupidity I placed the order twice and ordered 8 tyres instead. Called them up, its already shipped. What to do next, they advised to refuse the second delivery which I did. That was last week and my paypal refund has just gone through. No problems at all. All dealt with someone called Ivana. ANd no charge for something which was essentially my mistake. I know for a fact that if I had made this mistake with a UK based company then I would be paying for postage and return charges etc etc.
What tyres have you ordered that are so difficult to get?
-
What tyres have you ordered that are so difficult to get?
Marangoni winter tyres, though I don't think it's the tyres that cause the problem - it seems to be the steel wheels (I ordered them as part of their 'package deal') that caused the issue.
Still, after my sternly worded phone call yesterday and a sternly worded post on their Facebook 'fan page', I've miraculously received an email this morning stating that my order is cancelled for "other reasons"
Shame it took two weeks to get to that point! If they'd just have given a delivery timescale, I'd have been happy.. but since they'd already said "Friday" once (and that was last Wednesday, the 9th) I ran out of faith in their ability to do much of anything.
Out of interest, were you calling their 0808 number with the computer generated voice prompts?
-
What tyres have you ordered that are so difficult to get?
Marangoni winter tyres, though I don't think it's the tyres that cause the problem - it seems to be the steel wheels (I ordered them as part of their 'package deal') that caused the issue.
Still, after my sternly worded phone call yesterday and a sternly worded post on their Facebook 'fan page', I've miraculously received an email this morning stating that my order is cancelled for "other reasons"
Shame it took two weeks to get to that point! If they'd just have given a delivery timescale, I'd have been happy.. but since they'd already said "Friday" once (and that was last Wednesday, the 9th) I ran out of faith in their ability to do much of anything.
Out of interest, were you calling their 0808 number with the computer generated voice prompts?
post on facebook fan page must have shown the effect ;D :y
forget about marangoni ,go for goodyear UG-8 they are not expensive imo..
-
now seen your post and their answer ;D
"sorry" after a month of delay and still no delivery.. >:(
-
Oddly enough Cem, I just ordered a set of Goodyear UG 8 from Camskill, apparently in stock for next day delivery :y
The best bit was their reply on Facebook btw;
Dear Aaron, I looked at your order and I am very sorry that we were not able to convince you with great customer service.
We apologize once again for the delay of delivery and the inconveniences caused.
All wheels are fitted especially for our customers order and at the moment we have a very high volume of orders. Please accept our apology.
Well, they might have been able to convince me with great customer service, had they, at any time, provided it.. ;D
-
Oddly enough Cem, I just ordered a set of Goodyear UG 8 from Camskill, apparently in stock for next day delivery :y
The best bit was their reply on Facebook btw;
Dear Aaron, I looked at your order and I am very sorry that we were not able to convince you with great customer service.
We apologize once again for the delay of delivery and the inconveniences caused.
All wheels are fitted especially for our customers order and at the moment we have a very high volume of orders. Please accept our apology.
Well, they might have been able to convince me with great customer service, had they, at any time, provided it.. ;D
How much were they delivered?
-
£297.16 - that's for 195/65R15, T rated tyres (highest speed rating they now have in stock - d'oh)..
It'd be a slightly more eye-watering £722 in 235/45R17!
-
£297.16 - that's for 195/65R15, T rated tyres (highest speed rating they now have in stock - d'oh)..
It'd be a slightly more eye-watering £722 in 235/45R17!
Thats very reasonable... just check on an extra few quid for fitting!
-
Yeah - not too bad at all really.. there are slightly cheaper tyres (£40-60 or so over four), but not bad. Fitting will cost me £40 or so at my local, plus a bit as I already owe them a few quid for knocking some tyres off other wheels ;D
-
Oddly enough Cem, I just ordered a set of Goodyear UG 8 from Camskill, apparently in stock for next day delivery :y
The best bit was their reply on Facebook btw;
Dear Aaron, I looked at your order and I am very sorry that we were not able to convince you with great customer service.
We apologize once again for the delay of delivery and the inconveniences caused.
All wheels are fitted especially for our customers order and at the moment we have a very high volume of orders. Please accept our apology.
Well, they might have been able to convince me with great customer service, had they, at any time, provided it.. ;D
what high volume of orders.. they had a whole month.. within that time I could have sent you 4 tyres and you could have sent me back and I could have sent you again and you could have received and ...... ;D
and good news you bought ug-8, today in a car magazine there was a winter tire test and ug-8 was #1.. :y
-
At least everything turned out for the best.
Told you sourcing wheels here would be better, turns out faster too haha. Much better tyres, and overall price should be similar. Result.
We've even had a mild November so far, so not missed out there either. :y
-
what high volume of orders.. they had a whole month.. within that time I could have sent you 4 tyres and you could have sent me back and I could have sent you again and you could have received and ...... ;D
:lol: :lol: True!
and good news you bought ug-8, today in a car magazine there was a winter tire test and ug-8 was #1.. :y
Yeah, I did a quick google and they came 2nd and 3rd in previous years tests (the first couple of tests that I found, anyway).. the best rated tyre that was in stock. I'd probably have gone for a lower rated 'V rated' tyre had one been in stock, but they're all sold out now.
We've even had a mild November so far, so not missed out there either. :y
Yup - although it was a bit parky yesterday, it's warmed up again.. very mild November; since I've now bought winter tyres, you can be sure there probably won't even be a frost down here ;D
-
yesterday, here was snowing and its too early and miggy was giving temp warning for outside continously!! ???
ps : no worries for purchase , within next 5 years sure there will be many days with frost and snow ;D :P
-
It's beautiful sunshine here today, and probably 11-12ºC .. lovely autumn weather.
Not to rub it in, or anything.. ;)
(You're right, though, even if this year is mild, next year might not be - and they'll still be there, waiting..)
-
It's beautiful sunshine here today, and probably 11-12ºC .. lovely autumn weather.
Not to rub it in, or anything.. ;)
(You're right, though, even if this year is mild, next year might not be - and they'll still be there, waiting..)
trust me you wont wait long :y
-
I'm trying to wait until it averages <7ºC (at least in the mornings and evenings) .. but the weather keeps fooling me by doing it for a day then warming back up again ;D
Still - the tyres should arrive Monday, so that gives me the weekend to clean the steel wheels up and get the bird poo & rust off them (;D) and spray them with hammerite. Maybe it'll be cold on Monday ;)
-
Aaron I fitted a standard set of vauxhall 5 stud 15" alloys with a 195 65 15 tyre.
it worked out at £55 a corner thats including buying the alloys from a breakers :y
-
Aaron I fitted a standard set of vauxhall 5 stud 15" alloys with a 195 65 15 tyre.
it worked out at £55 a corner thats including buying the alloys from a breakers :y
Crikey! How did you manage that? I couldn't even find winter tyres (new) for less than £55 a corner.. :)
-
Out of interest, were you calling their 0808 number with the computer generated voice prompts?
Yes. Like I said, called & spoke to someone who confirmed stock follwing which I then placed an order twice, Doh!
-
Aaron I fitted a standard set of vauxhall 5 stud 15" alloys with a 195 65 15 tyre.
it worked out at £55 a corner thats including buying the alloys from a breakers :y
Crikey! How did you manage that? I couldn't even find winter tyres (new) for less than £55 a corner.. :)
Surely not a new tyre or was it a Wanli/sunny/I will kill you at the next corner tyre?
-
I know for a fact that if I had made this mistake with a UK based company then I would be paying for postage and return charges etc etc.
Nope, Distance Selling Regulations stipulate that if you change your mind for any reason, the retailer must pay for the return postage, as long as the item is returned in resalable condition (ie, unopened), and yout notify them within 7 days of receipt.
-
My country nose tells me we are not going to have a bad winter... ...the same nose that said, despite all the media hype, we would not have snow all over the country in October ;)
-
My country nose tells me we are not going to have a bad winter... ...the same nose that said, despite all the media hype, we would not have snow all over the country in October ;)
Can this nose also provide things like lottery numbers? Because those would be very useful indeed.. ;)
-
My country nose tells me we are not going to have a bad winter... ...the same nose that said, despite all the media hype, we would not have snow all over the country in October ;)
Can this nose also provide things like lottery numbers? Because those would be very useful indeed.. ;)
Its had a 100% failure rate on that. Not even a tenner.
-
Its had a 100% failure rate on that. Not even a tenner.
Damn! That's no use at all, then - even I manage better than that.. although only recently, and I've only made about 10% of what I've spent.
Worst investment strategy ever. ;D (There's a good reason they call it a tax on the stupid, I suppose!)
-
I've won quite a lot on the lottery, then, never having bought a ticket. ;)