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General Discussion Area / Re: BBC cancel IT project
« on: 28 May 2013, 16:01:04 »
I don't think you can blame ITIL per se. ITIL can be as simple or as complex as you want (the motto seems to be "it depends"
) and there are no compliance credentials as such. The boundaries for requiring change control are defined by the organisation, as is the level of detail recorded in the CMDB.
The problem tends to come from Senior Managers who have attended an "ITIL Awareness" presentation who then think they are experts and try to wrap everything up in a one-size-fits-all set of procedures and processes just in case any of their staff try to think and use their initiative. If an actual ITIL-qualified manager tries to apply some reason and logic by relating the scope of activity to the value to the business they get talked over, sneered at and generally treated like 70's throwback at an Equality and Diversity seminar.
Or that's my experience anyway.

The problem tends to come from Senior Managers who have attended an "ITIL Awareness" presentation who then think they are experts and try to wrap everything up in a one-size-fits-all set of procedures and processes just in case any of their staff try to think and use their initiative. If an actual ITIL-qualified manager tries to apply some reason and logic by relating the scope of activity to the value to the business they get talked over, sneered at and generally treated like 70's throwback at an Equality and Diversity seminar.
Or that's my experience anyway.
