Not the public as such but...
Yesterday I got asked to talk to a FSE (Field Service Engingeer) of ours that wished to complain that some one on our COMS team, Now Im not COMS trained, I'm on the Security/Win Validation side but I was the only team leader about at the time.
I asked the FSE what the problem was, he says
"Your bloke says I'm a idiot and I need to get a another enginer out here to do this job" he then rants on a bit...
So I ask what the problem was with the job,
"None of our TRM's on site can get COMS with the server farm, they just keep failing after I fitted a new router"
I ask him if there on CAT5 or wireless, he tell's me there wireless so I try to get remote admin on the router, I have no COMS to the site
I say
"I dont have coms to your router, can you check the patch cable to the phone line is in and..." He cuts me off after I say phone line and screams at me
"THATS WHAT THE OTHER GUY KEPT SAYING!!! AND I KEEP TELLING HIM ITS A WIRELESS ROUTER WHY DO I HAVE PLUG IT IN TO A PHONE LINE!!! YOU LOT ARE F**KING IDIOTS"
I advised him to call hardware support, They called us back 20 mins later and thanked us for the call of the week.
Even they could not get him to plug in the dam phone cable...
They sent a diffrent FSE out who, plugged in the phone cable and every thing worked
