Re the aux pump... That isn't entirely accurate... that pump only works when the engine is OFF to pump hot coolant through the heater matrix so you might use the heater when sitting in the car, say waiting at a level crossing, or when picking the kids up from school etc. It then only runs as long as there is sufficient heat to maintain the set temp.

It's possible the pump on the radiator is dead, so consider swapping those two pumps over. They are the same, and being never used, the one under the heater tank is pretty much guaranteed to work

Before getting stuck into the engine side of things, check the following:
1.Do all three fans run?
2.Is the HBV plumbed in correctly with vacuum hose attached?
3.When flushing, ensure the temperature is set to HI on both sides.
4.Are the arms to the blend valves attached/do they move when you adjust the temps on the climate panel?
If 2 and 4 don't work, you could replace the heater matrix, radiator, thermostat, water pump, aux pump on the radiator only to find no difference.
1,2 and 4 are all covered in the guides

4 being summat like ' Heater only working one side, how I fixed it'
HTH, Al
