Its not often i can actually say im happy too recommend an insurance company but i will say Direct line exceeded all my expectations.
Laptop screen dead....quick phone call and was advised they always pass on claims of this type (straight forward) to a 3rd party who would be in contact with in 48 hrs.
Original call was made at 8.30am and by 12pm received a call and a very polite helpful lady said your laptop to replace like for like would cost £500 ish (forgot to ,mention i paid £75 for it
) Ive found a slightly better spec online with PC world specs are blah blah and its £600 would that be acceptable.
After i said id accept they said voucher would be with me with in 5 working days....next morning i have the voucher,so within 24 hrs of initial phone call Ive been paid out and heading out too buy new lappy.
Now that's what i call service.
Just over two weeks later my policy is up for renewal....the price including claim was far higher than i was willing too pay so after finding cheapest online policy (Tesco i believe) phoned Direct line and even with the claim id just made they were happy to match the other quote.
Really cannot knock them at all........