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[Mr.OmegaMan]

Hi all,

I have a smallish issue i'm trying to resolve... 

Since downloading Lolipop 5.0 via Kies 3 my S5 has been somewhat lagging at times / freezing up now and again, But was smooth as silk on KitKat 4.4.2

I contacted Samsung and this is what they had to Say..

That's disappointing to hear. We do recommend to do a factory reset after a big update. Make sure you back up all your data.

So these are my 3 primary questions.

#1: Will doing what Samsung suggested actually make any difference what so ever?

#2: If i backup via Kies 3 does this backup everything like iTunes does on iPhones i.e Does it basically clones the phone exactly the same way iTunes does, settings, history, app placement etc..?

#3: Does Kies 3 backup data from the SD card or do you just remove the SD card before doing the restore?

Thanks in advance. 

[zirk]

But you did a full backup inc your data before you did a new Install to 5,.....   didn't you,.....   say yes.

[Mr.OmegaMan]

But you did a full backup inc your data before you did a new Install to 5,.....   didn't you,.....   say yes.

I did yes, However since then i did a factory restore on the laptop (other problems), I did backup data from the laptop onto a external hard drive but only files/pictures. I have since then backed up the S5 although with it on Lolipop 5.0

I take it this make things more complicated doing what Samsung suggested? 

[tidla]

Doing an update on my old s3 killed it. Battery went naff and as you say, made it dead slow.

[AndyRoid]

So these are my 3 primary questions.

#1: Will doing what Samsung suggested actually make any difference what so ever?

It will completely reset the phone back to the day you took it out of the box, so it will be as quick as it can be at that point as nothing (other than the handset features) will be installed.

#2: If i backup via Kies 3 does this backup everything like iTunes does on iPhones i.e Does it basically clones the phone exactly the same way iTunes does, settings, history, app placement etc..?

Not quite.
It will put your SMS messages back where they should be and the apps back in the launcher, but for actual app placement (eg, app shortcut on Home screen 1), you'll have to put that back yourself.

#3: Does Kies 3 backup data from the SD card or do you just remove the SD card before doing the restore?

Thanks in advance. 

You can't remove the actual SD Card it has onboard, but if you have an external SD Card installed this can be left where it is as the restore process won't touch external partitions.


FWIW,

KIES is the spawn of the devil and responsible for all sorts of grief, I would personally download the stock ROM and use ODIN to flash it back to the handset.
The issues you describe sound quite common for a stock Lollipop ROM, if you want one that does work as you were probably hoping then flash a known good custom ROM to it instead.


You don't need KIES to do the actual reset on the phone, this can be done in Settings > Backup and reset > Factory Data Reset.

[AndyRoid]

Doing an update on my old s3 killed it. Battery went naff and as you say, made it dead slow.

Did you recalibrate the battery after you installed the update?

[Mr.OmegaMan]

I ended up doing a factory reset on the phone itself then restore whatever Kies has backed up it was rather straight forward but only restored the apps on the device not the apps installed on the SD card so had to redownload them as the phone didn't find any apps on the SD card for some reason, But the good news is it seems to have cured the Lolipop bugs I was facing 

Just need to tweak a few personalisation settings and job done 

Far from the quality of iTunes as annoying as it can be, But when it does work it restores everything like a proper backup/restore should work whether you use iCloud or iTunes.

This is where Android fall behind the little things.

Anyway thanks for the help, Once again I have a useable Samsung S5.

Just got to get the bloody thing unlocked been waiting 42 days so far for a unlock code from Vodafone, Apparently next week I should get it... We'll see I don't trust a word they say any more tbh.

[tidla]

Doing an update on my old s3 killed it. Battery went naff and as you say, made it dead slow.

Did you recalibrate the battery after you installed the update?

Bought a new battery which replaced the original 2 year old, to little effect. Didnt know there was such a thing.

Matters not as i replaced it with a sony compact which has a stonking battery life.

[TheBoy]

Far from the quality of iTunes as annoying as it can be, But when it does work it restores everything like a proper backup/restore should work whether you use iCloud or iTunes.

I'm afraid it doesn't . If there is corruption on the phone, gayTunes will happily put that back.

So like crApple, on your Android device, if its running sluggishly, run a full factory reset, and do NOT restore. See how it runs for a week or so, and manually rebuild any historic data if needed.

[AndyRoid]

So like crApple, on your Android device, if its running sluggishly, run a full factory reset, and do NOT restore. See how it runs for a week or so, and manually rebuild any historic data if needed.

The above is the proper way to do it for sure as all partitions are rewritten with fresh data and leave no option for any crap to inadvertently get left behind in the Data or Cache partitions.

It's also worth noting that you can run the phone in "safe mode" if you don't want to make any guesswork changes, and if that fixes it then it's going to be down to software (Don't forget that apps are still being updated for Lollipop users because of issues like you describe, so it's quite possible to install a "broken" app without realising).

If you want a copy of the proper ROM that either Sammy or your service provider use (along with the software to flash it), I need to know whether your phone is provider branded/supplied, along with the model number (probably G-900), the OS build number, and your baseband version.

All the above are located at Settings > General > About device

[Mr.OmegaMan]

So far it's running like it was on KitKat, Even the battery life has improved 

[AndyRoid]

So far it's running like it was on KitKat, Even the battery life has improved 

I'd still be tempted to do a recalibration for peace of mind if nothing else.
The battery life on my S4 became somewhat erratic after changing to another ROM (KitKat based) to the point where a 30 minute stint using GPS had the battery life reported at 72% from full.
Switching the GPS off and leaving it saw the battery back to 88% by the time mid afternoon came around.

Battery calibration did end up taking 4 days to complete because of the 2600mAh battery, but it's bang on now.

[Mr.OmegaMan]

If I'm correct...

To calibrate the battery you must use the phone till it shuts down (0%) then recharge to 100%.

Repeat the above process a few times, Something like that...?

[AndyRoid]

If I'm correct...

To calibrate the battery you must use the phone till it shuts down (0%) then recharge to 100%.

Repeat the above process a few times, Something like that...?

Pretty much, the procedure for handsets that are standard is as follows:

1. Wait for phone to discharge
2. Connect charger (with power off) and allow to charge to 100%
3. Disconnect charger and power phone on
4. Allow phone to run until it self discharges again.
5. Connect charger (with power off) and charge to 100%
6. Reapply charger at around the 10% to 15% indication and charge fully.

That's it.

Do NOT at any time attempt to connect to any form of outside power source during the above process.

If you want to speed things up slightly during the process, leave things like GPS, Location, etc all switched on and you can play with them after the process.
Discharge times will depend on your actual battery capacity, you have an extra 200mAh more than me so you can expect around 3 to 4 days (depending on how much you use it during the draining process).

[Mr.OmegaMan]

Thanks Andy, I'll give that a shot, There's no harm in giving it a go 

Same process for all devices whatever they are? Apple, Android, Windows devices etc..