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Author Topic: technology driving me mad!  (Read 1477 times)

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Varche

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technology driving me mad!
« on: 11 May 2017, 11:38:57 »
My Spanish landline went faulty. I reported it via a text from my mobile. They came and repaired it.

Now the problem. They have an automated service that dials your repaired line and all you have to do is pulse one for satisfied or two for dissatisfied.  When I pulse 1 it doesn't act on it. I have had this before on other peoples, including UK automated services and yet the one button works for dialling numbers including a one. How can that be???

As to the machine, I reckon I have had 50 calls or more in the last 24 hours. A lot unanswered as it only rings 3 times. I wonder what the algorithym is for stopping trying to get a customer response. ;D 
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Kevin Wood

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Re: technology driving me mad!
« Reply #1 on: 11 May 2017, 11:40:58 »
I think your landline has gone faulty. :D
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Doctor Gollum

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Re: technology driving me mad!
« Reply #2 on: 11 May 2017, 11:48:59 »
Have you tried pressing 2? :D
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Mister Rog

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Re: technology driving me mad!
« Reply #3 on: 11 May 2017, 11:51:27 »


Strange.




I never have any problems with my smoke signals and carrier pigeons

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Kevin Wood

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Re: technology driving me mad!
« Reply #4 on: 11 May 2017, 11:57:50 »
Do you hear a tone when you press the number buttons?

I'm just wondering if your phone is using pulse dialling instead of DTMF tones?

Does it have a switch on it somewhere to select between "P" and "T"?
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Varche

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Re: technology driving me mad!
« Reply #5 on: 11 May 2017, 12:23:51 »
No switch i can see. Havent tried 2 as that would be wrong. I am happy with repair service plus i dare say they would follow up why i wasnt happy.

Cant see a switch. Might be a software setting

Instrument is a Siemens Gigaset AL27H but havent got a manual for it. Yes there is a tone when you press any digit.
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Re: technology driving me mad!
« Reply #6 on: 11 May 2017, 13:04:59 »
Quote from: Varche on 11 May 2017, 12:23:51
No switch i can see. Havent tried 2 as that would be wrong. I am happy with repair service plus i dare say they would follow up why i wasnt happy.
[/quote
Precisely. You are happy but they could then advise you as to why you pressing one doesn't work. It might also be that 2 doesn't work either, in which case you're stuffed :D
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Kevin Wood

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Re: technology driving me mad!
« Reply #7 on: 11 May 2017, 13:35:27 »
Quote from: Varche on 11 May 2017, 12:23:51
No switch i can see. Havent tried 2 as that would be wrong. I am happy with repair service plus i dare say they would follow up why i wasnt happy.

Cant see a switch. Might be a software setting

Instrument is a Siemens Gigaset AL27H but havent got a manual for it. Yes there is a tone when you press any digit.

I'd be surprised if anything that modern didn't default to tone dialling, but it might be worth checking if there's a setting in a  menu somewhere, as it might be possible to configure it to use pulse and, as it's DECT, the tone might be generated locally in the handset. :-\
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zirk

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Re: technology driving me mad!
« Reply #8 on: 11 May 2017, 14:38:05 »
Disconnect the two landline wires that are connected to the Phone, tap them together once, wait about 650ms then tap them together twice, then twist the 2 wires together and leave it like that.

That should sort any incoming and outgoing call problems you are having.  ;D
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