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Author Topic: Plus Net  (Read 1399 times)

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Mr Skrunts

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Plus Net
« on: 25 September 2008, 04:30:46 »

This email is to let you know about a small change to the terms and conditions of your broadband service.

Our supplier, BT Wholesale, has introduced a cancellation charge which applies if you stop or ‘cease’ your broadband service. This may mean you'd get charged if you cancelled your broadband with us. Examples of where the charge is payable can include moving house, or changing supplier. From the 29th October 2008, if you cancel your broadband service, there will now be a £20 fee payable.

Please note: this fee will NOT apply if you migrate to another provider using a MAC key - only if you decide to cease your service altogether.

=Where to find these changes=

If you signed up between Thursday 25th August 2005 and Tuesday 10th April 2007 you'll find this is described at point 13.11 in the terms and conditions. If you signed up before this date, you'll find it at section 10.8.

The amendment will read as follows:
“You agree to pay any costs incurred by us due to the cessation of your broadband service (either when cancelling your service or as a result of a house move where a cessation and new provision of service is required) or cessation of the telephone line over which broadband service is provided. Full details of the charges can be found here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml

This change will not affect your service from Plusnet and you do not need to do anything, we just wanted to inform you of the changes that we have to make.


Kind regards,
Carol Axe

Customer Support Director, Plusnet
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Mr Skrunts

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Re: Plus Net
« Reply #1 on: 25 September 2008, 04:34:15 »

The email above makes me laugh.

My contract is with Plusnet.

Plus Net have a contract with BT wholesale.

Do I believe that BT Wholesale will gat £20 if I cancel my subscription.   ::)

I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.
« Last Edit: 25 September 2008, 04:38:02 by skruntie »
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Kevin Wood

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Re: Plus Net
« Reply #2 on: 25 September 2008, 09:22:08 »

Tell them that you don't accept the new terms and conditions and you will break off without paying the cancellation charge thank you very much. >:(

Kevin
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Re: Plus Net
« Reply #3 on: 25 September 2008, 12:13:30 »

They can't amend the terms of a contract without giving you the option of cancelling (FOC) if you don't want to accept the new terms.
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Mr Skrunts

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Re: Plus Net
« Reply #4 on: 25 September 2008, 12:16:24 »

I would agree.

I can understand it being put in a contract starting as new, but not a contract that has been active for years.

As you say, notice should have been given for those wanting to opt out. :-/
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cem_devecioglu

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Re: Plus Net
« Reply #5 on: 25 September 2008, 12:26:29 »

Quote
The email above makes me laugh.

My contract is with Plusnet.

Plus Net have a contract with BT wholesale.

Do I believe that BT Wholesale will gat £20 if I cancel my subscription.   ::)

I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.

"an agreement between 2 (persons,organizations whatever) can not change the state of inital agreement of another 2 (persons,organizations whatever) in case of a common contractor "

says my law briefly..And I'm sure UK laws are far better than this..
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Mr Skrunts

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Re: Plus Net
« Reply #6 on: 25 September 2008, 12:35:03 »

Quote
Quote
The email above makes me laugh.

My contract is with Plusnet.

Plus Net have a contract with BT wholesale.

Do I believe that BT Wholesale will gat £20 if I cancel my subscription.   ::)

I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.

"an agreement between 2 (persons,organizations whatever) can not change the state of inital agreement of another 2 (persons,organizations whatever) in case of a common contractor "

says my law briefly..And I'm sure UK laws are far better than this..

The rules change all the time over here to suit them.

My original contract is a premium one.  What I want, as often as I want with no restrictions.  As Adsl got faster then restrcitions came in, then this, and that.  But the price never goes down. :-/
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cem_devecioglu

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Re: Plus Net
« Reply #7 on: 25 September 2008, 14:36:03 »

Quote
Quote
Quote
The email above makes me laugh.

My contract is with Plusnet.

Plus Net have a contract with BT wholesale.

Do I believe that BT Wholesale will gat £20 if I cancel my subscription.   ::)

I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.

"an agreement between 2 (persons,organizations whatever) can not change the state of inital agreement of another 2 (persons,organizations whatever) in case of a common contractor "

says my law briefly..And I'm sure UK laws are far better than this..

The rules change all the time over here to suit them.
My original contract is a premium one.  What I want, as often as I want with no restrictions.  As Adsl got faster then restrcitions came in, then this, and that.  But the price never goes down. :-/

nope..they cant change the initial aggrement paper  that you sign (hoping you sign something and you have a copy) :y

if they change you must sign again to be valid!

ps: I say those because my whole family is lawyers ;D
« Last Edit: 25 September 2008, 14:38:03 by cem_devecioglu »
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TheBoy

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Re: Plus Net
« Reply #8 on: 25 September 2008, 19:14:00 »

i believe the btw fee is only valid for a cease, not a migration to other isp, so not so bad.

a cease needs a btw tech to visit exchange.
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Re: Plus Net
« Reply #9 on: 25 September 2008, 19:28:14 »

Do BT now not own Plusnet?
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ians

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Re: Plus Net
« Reply #10 on: 25 September 2008, 19:37:55 »

Oh dear, and I was thinking of moving to Plusnet.. ::)
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Mr Skrunts

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Re: Plus Net
« Reply #11 on: 25 September 2008, 19:41:57 »

Quote
Do BT now not own Plusnet?

Yes they do. but have tried to keep it quiet as a lot of customers left when they couldnt get a deal similar to sky/cable that offered Net/phone and BT Vision
« Last Edit: 25 September 2008, 19:42:36 by skruntie »
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TheBoy

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Re: Plus Net
« Reply #12 on: 25 September 2008, 21:12:09 »

BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.
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Mr Skrunts

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Re: Plus Net
« Reply #13 on: 25 September 2008, 21:17:06 »

Quote
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.

BT own Dabs?
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Re: Plus Net
« Reply #14 on: 25 September 2008, 21:18:47 »

Quote
Quote
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.

BT own Dabs?
Yes, have for ages.
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